Acura Columbus

Working with Bill Green was fantastic My wife and I recently undertook the adventure of looking to replace our 17 year old 4-Runner. We visited Infinity, Lincoln, Audi and Toyota. We kne My wife and I recently undertook the adventure of looking to replace our 17 year old 4-Runner. We visited Infinity, Lincoln, Audi and Toyota. We knew within 5 minutes of meeting Bill Green that this dealership was different and that Bill wanted to ensure a top notch dealer experience. Bill took the time to really understand the type of vehicle that would fit our lifestyle. He walked us through all the technology available on the 2017 MDX (they have made a lot of advancements in the last 17 years). My wife and I knew when we walked out the door that day we would be back to buy the car. Thank you to Mr. Green for making this such a pleasant experience. More

Courteous Staff, timely service and accurate estimations. The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estim The dealership does a good job of taking care of its customers during the regular servicing visits. The turn around time is very accurate to the estimation and the staff is very courteous. The only complain that I have is that they have been slow in communicating for the air bag replacement related updates. I have been proactively asking about it and haven't rcvd enough communication to let me know that my VIN is on the list of vehicles that being looked at for the air bag replacement. More

Helpful even after I bought the car I'd give 5 stars if it was a no-haggle dealership, which I do prefer, but a good car buying experience. Zack was friendly and helpful but by far my f I'd give 5 stars if it was a no-haggle dealership, which I do prefer, but a good car buying experience. Zack was friendly and helpful but by far my favorite part was after I'd bought the car. He called the next day to check in and when I told him I had accidentally left something at the dealership he express shipped it to me. A warning light about my key fob battery ticked me off (not the first time I've had a warning light turn on as I drove away) but he was super responsive and got me a new battery asap, no charge. Usually when buying a car they couldn't care less about you once the dotted line is signed but I truly feel like I could call back with a question any time. That's great customer service. More

Service No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new No problems, executed within stated timeframe and environment was friendly. Received quality service. Service included oil change, tire rotation, new filters and axle deferential change More

My daughter is very happy with our purchase of her new car. My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with. My salesman Zach Warren was very nice and easy to work with. The finance department Brian was very nice and also easy to work with. More

Car Shopping Made Easy The service was great! Fred was informative and accommodating as was the rest of the Acura staff. Fred answered all my questions and gained reference The service was great! Fred was informative and accommodating as was the rest of the Acura staff. Fred answered all my questions and gained reference promptly for anything he wasn't sure of in order to provide correct info. As a first time car buyer I don't see myself going to anywhere else in the future. More

Friendly and knowledgeable. Steve Ault was terrific to work with. Informative, friendly, and no pressure. Everyone at the dealership is nice and felt the process was transparen Steve Ault was terrific to work with. Informative, friendly, and no pressure. Everyone at the dealership is nice and felt the process was transparent and easy while looking for a new car. More

Have had problems with my rear passenger door since day one I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of I have had problems with the rear passenger door latch on my 2014 MDX since day one. It doesn't catch properly at times. The service team at Acura of columbus has never acknowledged my concern . Finally last week I had my car in for service and one of the service managers looked at it and agreed. They couldnt do any work on it then so I made an appointment for the following week. He promised that they would take the inside door panel off at that time. I also ordered 2 new tires. Well I got the tires ---490.00$ and paid for them. Nobody went over the repair with me. I asked for someone to talk with me about it and they sent out a customer service kid who had no idea. Well I got it home and it is still doing the same thing. I doubt that they removed the door panel because the work was done fairly quickly. And another problem was lack of loaner cars despite making my appointment a week in advance . They washed the outside of the car but did not vacuum the floor mats up front or in the back. More

Pleasurable Car Buying Experience Bill Green was very helpful in providing information to us about our new car. He was very prompt in answering questions and returning calls. There w Bill Green was very helpful in providing information to us about our new car. He was very prompt in answering questions and returning calls. There was never any pressure to buy. Bill and Brian from finance were very knowledgeable. It was just a pleasurable experience dealing with these 2 people. More

Transmission Problem - No Problem I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some tran I recently took my 2-month old Acura MDX in for service after having a technician perform a "ride-along" with me to diagnose what I feel are some transmission issues. When accelerating from a stop the tachometer quickly jumps RPMs without giving the car much noticeable acceleration. It seems to do this when shifting from 1-2, 2-3 and sometimes 3-4. I am not a "lead foot" but things just didn't seem right. The technician that I rode with (possibly Eddy?) agreed that they should take a further look at it. I dropped my MDX off a few days later but unfortunately they didn't find any issue. Now I am worried that I have an expensive lease payment for the next 2.5+ years on a vehicle that I am not thrilled with (this is the ONLY issue I have with the vehicle - I LOVE everything else!). The rest of my service experience was excellent. When I returned the loaner vehicle the next day I had forgotten my garage door opener in it. I called and spoke with Jami who was able to track down the garage opener from the next customer who had the loaner vehicle and get it back to me the very next day. That was excellent service! More