Acura Columbus

Above average service. Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts Brought my 2012 TL in for airbag recall service in Nov for a notice that I received in March. Apparently it took Acura 8 months to procure the parts needed for the recall that explicitly states "could cause death" if not addressed. This is not and Acura Columbus problem, this is an Acura Corporate problem. After I was promptly & professionally greeted outside I was walked into the Service Dept where I was helped by Jami. She was very professional & pleasant to deal with. The only hiccup at drop-off was that she said that my car also had a software update recall that needed to be completed to correct transmission shutter. This had already been done in Sept so I guess my records had not been updated. Upon pickup I noticed that the tech report recommended transmission fluid flush service. I reminded Jami that this was already completed in Sept as part of the already mentioned transmission shutter recall. Again, my vehicle records must not have been updated or the tech making the recommendation could not see my vehicles history. All in all pretty good service but a little more could be done with record-keeping in order to uphold their service credibility. More

Fantastic I cannot say enough about the staff at Acura Columbus. Everyone went out of their way to make sure I was able to lease the vehicle I was looking at an I cannot say enough about the staff at Acura Columbus. Everyone went out of their way to make sure I was able to lease the vehicle I was looking at and for the best price possible. They truly understand what Customer Service is, and you really do feel like a valued customer at the end of the day. More

First new purchase with Acura Columbus! I had a great experience from start to finish when purchasing my 2017 RDX. I went in on a Saturday for routine maintenance for my '07 MDX and inquire I had a great experience from start to finish when purchasing my 2017 RDX. I went in on a Saturday for routine maintenance for my '07 MDX and inquired about moving up to a new vehicle. Brian was my salesperson and he was calm, helpful, kind and positive the entire time. I really appreciate his relaxed approach and highly recommend! I was also impressed at how quickly the process went. I've never purchased or leased a vehicle in under 5 hours...which I why I always put it off to another day. Thanks again, Brian! More

Excellent from phone call to pick up Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind Excellent, trustworthy experience everytime they are needed. I am a 52 year old female With a history of service departments and by far they are kind and trustworthy. I do not need my husband to do the talking. They assure you understand and take time to answer any questions. Thanks More

Excellent Service Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not Since starting with Acura Columbus several years ago, it never ceases to amaze me how friendly and helpful everyone is at this dealership. This is not what I experienced when I was dealing with Toyota. Keep up the good work. More

B1 oil change. This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the d This was my second-ever oil change for my '16 TLX (17,000 miles). I'm still amazed that a TLX can go that long between oil changes so hopefully the dashboard reminder-lights are accurate! Todd Skidmore and Chris Diglia were great to work with. More

Painless I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. Ther I brought my 3 year old with plans to take him for a walk while waiting. They showed me a room where he could go and play with the door closed. There was a TV, i-pads, and books. They were done quickly and my son was entertained! More

Fabulous Excellent service from the moment I walked in the door! Adam Hanna was extremely knowledgable and helped to make my decision very easy. No pressure sa Excellent service from the moment I walked in the door! Adam Hanna was extremely knowledgable and helped to make my decision very easy. No pressure sales just a great experience. Would highly recommend Adam and the team at Acura of Columbus. More

excellent experience We really liked the excellent service we received from Acura. We were so glad to have had a very good deal. My kids were so happy to ride a new car. We really liked the excellent service we received from Acura. We were so glad to have had a very good deal. My kids were so happy to ride a new car. Thank you. Frank! More

Quick service without an appointment I walked in on a Saturday morning and did not have an appointment. I was greeted, checked in and was out within an hour. Great service and wonderful I walked in on a Saturday morning and did not have an appointment. I was greeted, checked in and was out within an hour. Great service and wonderful staff. More