Acura Columbus

Good experience This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an eas This dealership was very knowlegeable about the cars they sale and very easy to reach. They even answered my calls after hours! It was overall an easy process. The salesman are professional and do not come off as aggressive. More

Excellent service experience Stopped in unannounced to the dealership and indicated I was experiencing a noise from the back of our Acura RDX along with a rougher ride than normal Stopped in unannounced to the dealership and indicated I was experiencing a noise from the back of our Acura RDX along with a rougher ride than normal. I took a quick ride with a technician who said I had a bad strut. We scheduled it for the next day and they provided me with a loaner. Service was completed as scheduled Jim Cruikshank did a great job as the service writer very professional. Highly recommend this service department More

No pressure, willing to deal. Good perks. Francesco was accommodating and easy to work with. Love my new used car with all of the safety features I was looking for. The finance guy was so eas Francesco was accommodating and easy to work with. Love my new used car with all of the safety features I was looking for. The finance guy was so easy going and all went smooth. Got a lot of pointers of the features from the young guy ( sorry can't think of everyone's name!). Everyone was very congenial and made the experience less stressful..... More

Seamless transaction Stopped in late Saturday, just prior to closing but was made to feel as if they were in no hurry at all. Took the time to answer questions and show m Stopped in late Saturday, just prior to closing but was made to feel as if they were in no hurry at all. Took the time to answer questions and show me several vehicles, as well as one that was not even technically on sale. Our salesperson Ben, kept us informed in spite of it being his day off to make sure we would know the process. We were able to come back 4 days later, drive and purchase the car. More

Better than expected The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because The multi-point inspection was not accurate, they missed radiator leak,and very low on acid. I told service person that I had to replace alt. Because of overcharging , they should have checked alt. More

Easy, pleasant Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove Didn't need to spend lots of time. They did what I asked, were pleasant about it and we were on our way. Wish they were closer to where we live (drove 2+ hours to pick up car) More

Very accomidating Took some time to resolve the issue with my vehicle but went above to accommodate my personal schedule, including out of state travel with a loner veh Took some time to resolve the issue with my vehicle but went above to accommodate my personal schedule, including out of state travel with a loner vehicle. Very pleased overall. More

Unecessary The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 The rating given was to get the attention of the Accura dealership management. The 2015 RDX was towed into the dealership on 2-15-17 because the 2015 battery died and left us stranded in our garage. We were informed that there was also a recall on the driver's side airbag. We were not previously notified of this important recall. We needed to pick up the vehicle and return it to our home. When we went to drive the vehicle it was noiced that the cover on the center of the steering wheel, covering the airbag, was very loose and could have detatched.. On 2-21-17 I called the dealership and was given a 1:00 pm appointment to bring the vehicle in to get repaired while I waited. This note should provide several issues that were troubling, one being a relatively new battery failing. But, the the repair of the airbag being incomplete and having to take the time to return the vehicle to the dealership was not acceptable. I expected more from this higher-valued product dealership. This may not seem to be a big issue but...........".it is the little things that tell you about the big things". Michael M. Gahn' 614-403-1189 cell mike.m.gahn@gmail.com More

GREAT- COULD HAVE USED A DONUT WHILE WAITING GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BU GREAT SERVICE-- GREAT WORK THE CAR LOOKED AND DROVE LIKE NEW THANKS VERY CLEAN AND NICE AREA TO WAIT---IIDO NOT DRIVE A LOT ANY MORE BUT WILL COME BACK FOR SERVICE More

Everyone is helpful and willing to answer your questions. Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up Service was prompt and Clay wrote down the appointment reason and explain next steps. I received a call with the diagnostics and when I could pick up the car. More