Acura Columbus

Cruise Control This soft ware problem was handled with efficiency. Our car was returned to us all cleaned up without us asking for it to be washed. My husband & I This soft ware problem was handled with efficiency. Our car was returned to us all cleaned up without us asking for it to be washed. My husband & I were very pleased with all involved. More

Positive and great experience!! I went in to test drive a used Acura ILX and ended up buying a 2017 model instead, Francesco was very helpful and informative. I have never been to t I went in to test drive a used Acura ILX and ended up buying a 2017 model instead, Francesco was very helpful and informative. I have never been to the dealership so it was a great first time experience. Everything was explained to me and I left feeling very confident in my decision to buy. We dealt with Brian on all the finance and he worked hard to find us what we needed, very helpful and even stayed after hours to help us! Clearly both went above and beyond! More

Best Customer Service and Price! Adam Hannah of Acura Columbus helped my family find the exact car we were looking for. We told him the type of car we wanted and he took the time to Adam Hannah of Acura Columbus helped my family find the exact car we were looking for. We told him the type of car we wanted and he took the time to search for it. He contacted us right away when he came across our desired car, we were able to test drive it, and then we came back the very next day to purchase it! We have been looking for the right used SUV for about 6 months and are happy we found Acura Columbus. Adam was knowledgeable, personable, honest, and genuine. He helped us find a safe family vehicle that we are very pleased to now own. We highly recommend going to Acura Columbus and Adam is the best! More

Nothing routine about their customer service I'm always very pleased by the customer service staff at Acura Columbus. They are friendly, attentive, and genuinely care about creating a positive e I'm always very pleased by the customer service staff at Acura Columbus. They are friendly, attentive, and genuinely care about creating a positive experience for me. My loaner car was ready and waiting. It was exactly what I wanted from a transaction for scheduled maintenance for my RDX: quick and efficient. More

Disaster avoided ... My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the in My RDX was losing about 5 pounds per week from my right rear tire. Todd and Zach discovered that not only was it leaking, there was a bulge on the inside. We were about to go to Florida and had it blown on the road, we would have been perhaps in an accident. There is a reason why we have been using the service department since 2004! By the way, I can say that we have never had a "redo" on the work that is done by the actual mechanical repair folks. More

Safety recall on passenger seat airbag. The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner The staff were extremely courteous, helpful and efficient. They had all my paperwork ready and I was able to leave immediately for work with a loaner car.You have a well run organization! More

Great Service My husband and I just purchased our second Acura in a year from Acura Columbus. This time we were fortunate to work with Adam. Adam was kind, patie My husband and I just purchased our second Acura in a year from Acura Columbus. This time we were fortunate to work with Adam. Adam was kind, patient, and very helpful. I would highly recommend asking for him by name for a great buying experience. Acura Columbus and Adam made it easy for us to pop in to test drive a vehicle, even if we had our children in tow (they always enjoyed the snack and drink options available in the waiting room lol). We are very satisfied with the vehicles we purchased from Acura Columbus, and would happily refer our friends and family. More

Above and Beyond My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and t My Acura TSX rarely has any problems (109,000 miles), so I tend to go to my dealer for maintenance. This time I had to have the brakes replaced, and the clutch checked. Jamie was my service agent, and she went above and beyond what I have experienced at past dealers. She kept me constantly informed (but not intrusively so) with a phone app, and had two other service people drive the car to check out a particularly puzzling problem. They agreed the clutch was acting hinky (my word) and finally resolved it as not being a problem. They did not even charge me for the extensive, time-intensive diagnostic work. I felt as if Jamie were treating my car as it was her own problem, and that is a rare relationship to have with a service agent who must process dozens of cars a week. I don't feel that Jamie is an exception for Acura Columbus. All the agents and people who work there seem to enjoy their time their, at least that is how it seems to me, seeing from the outside. John, the manager, has put together a great team of people who are skilled at their job and still considers the customer relationship as important. More

Quick service. Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being abl Able to schedule quickly and service done timely, that response is positive. Speaking to someone with access to information is positive and being able to schedule via phone is positive. More

Smooth and honest transaction. We appreciate that very much! We had a great experience and found the car we had been looking for. Steve was great and helped greatly too. He spent a good amount of time with us go We had a great experience and found the car we had been looking for. Steve was great and helped greatly too. He spent a good amount of time with us going over all the new features of our new car. Thank you. Brian was also good and the final paperwork was easy. Good job! More