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Acura Columbus

Dublin, OH

4.9
3,033 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 3,033 reviews

September 27, 2017

2015 TLX still vibrates at highway speeds Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three di More

by bzetlaw
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 02, 2017 -

Acura Columbus responded

We have received a lot of software updates over the past few years. I will make sure that we have gotten all of them for you. Just write me at johnconnelly@acuracolumbus.com with your name and we will be in touch. We won't give up! Sorry that we haven't found the right solution for you yet. - John Connelly Owner/Acura Columbus

September 27, 2017

Fast and enjoyable As always service was in a timely manner. The waiting room had good coffee and just enough time to what's new in the showroom. More

by karnold33
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 02, 2017 -

Acura Columbus responded

Service in a timely manner is good! I am also a fan of the new coffee system -- lots of choices! Thanks for bringing your car to us. - John Connelly Owner/Acura Columbus

September 27, 2017

Excellent service Acura Columbus continues to impress me. They are super organized and do a great job with communication. I never feel as if they are simply trying to s More

by KKAYLER0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Benjamin King
Oct 02, 2017 -

Acura Columbus responded

Communication is the key to our success so I am glad we have done a good job for you. Reading about organization and professionalism definitely makes me feel good. Thanks for working with us! - John Connelly Owner/Acura Columbus

September 27, 2017

Friendly & fast! Great first service for my certified used MDX (bought from same dealer). Everyone was very friendly, took time to explain process, several comfortable More

by kkassis1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 27, 2017 -

Acura Columbus responded

Great! Seems like your visit went like we want it to! Thanks for giving our service center a chance. - John Connelly Owner/Acura Columbus

September 27, 2017

Great experience This is my 2nd time leasing from Acura Columbus and I couldn’t be happier with my purchase and experience there. Had a nice and easy return of my last More

by Castor777
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dwayne Turner
Oct 02, 2017 -

Acura Columbus responded

Thanks for being a repeat customer! Glad to read that is was nice and easy and that Dwayne could help! Thanks, John Connelly Owner/Acura Columbus

September 27, 2017

Sloppy service tech again. I have been a loyal Acura owner for over 30 years and I have taken my Acuras in for dealer service routinely. This initial trip into Columbus Acura wa More

by billandalicehood
Recommend Dealer
No
Employees Worked With
Zach Zeune
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 28, 2017 -

Acura Columbus responded

We will get in touch ASAP! - John Connelly Owner/Acura Columbus

Oct 08, 2017 -

Acura Columbus responded

Thank you for speaking with our service Manager, Larry Jones. Hopefully, you can tell that we are sincere that we would like you to come back. I just wish that I could get the one star rather than Zach. I apologize. - John Connelly johnconnelly@acuracolumbus.com 614-763-2101 (direct)

September 26, 2017

Amazing Great customer service and over all experience was fantastic. Was a fast process from the acceptance of price and car and was clean and ready in reco More

by krissyblack7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ian Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Osbun
Oct 02, 2017 -

Acura Columbus responded

I am glad David and Ian could help! I am glad the process went quickly for you -- that is what we want. Transparent, easy and fun is our goal. Thanks, John Connelly Owner/Acura Columbus

September 26, 2017

Above and beyond my expectations for a car dealership From the moment I stepped foot on this dealership lot I have never been more impressed. They have surpassed every expectation from my car buying exper More

by betterdays_4e
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2017 -

Acura Columbus responded

We are definitely humbled by your kind words. Thank you for giving us the opportunity to help. It means a lot! Thanks, John Connelly Owner/Acura Columbus

September 26, 2017

Best service hands down! When I had issues with my RDX this service center was more than helpful. Even though I did not purchase car at their dealership, they still treated m More

by delaney5428
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JIM CRUIKSHANK
Oct 02, 2017 -

Acura Columbus responded

Glad to have your service business! We never look at where someone bought their car -- we just want to keep Acura customers happy and hopefully convince them to stick with the brand. Thanks, John Connelly Owner/Acura Columbus

September 25, 2017

Great service! I love how professional Acura Columbus always is. They greet me in the parking lot, walk me to the counter, walk me to my loaner and text me when my More

by TL Driver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2017 -

Acura Columbus responded

Wonderful! Just the way we want it. Thanks, John Connelly Owner/Acura Columbus

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