Acura Columbus

Had to do too much work to find information or get help The service was not tailored to me or my car. It was all about checking boxes on a paper. Things I brought the car in for were ignored to sell the s The service was not tailored to me or my car. It was all about checking boxes on a paper. Things I brought the car in for were ignored to sell the services on the standard form. Service members and dealer emails were not consistent with each other and trying to find the right answers took multiple calls. I constantly felt I was in the dark especially as stories changed. Prices are about two and half times the cost and less warranty of other shops...so I only really used the dealership for recalls. More

Great Service, Great Place to buy a Acura! My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem correct My vehicle came with a flaw in it from the factory. Without hesitation, Acura Columbus stood behind their line of vehicles and had the problem corrected promptly. Will always do business with Acura Columbus. Not the other guy across town. More

First class service on emergency maintenance need At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over At the end of a 31 day cross country trip and back when a maintenance light went on indicating the need for service on my 2016 Acura MDX. I was over 3 hours from the dealership as the normal business hours were coming to an end, but I was able to contact Todd Skidmore the Service Manager to explain my dilemma of needing to get on the early morning maintenance schedule so I could manage to make it back in time for an important business meeting in Harrisburg PA. Todd told me to get in early in the AM and he would ensure the maintenance work could be completed so I could get back on the road no later than mid-morning. Everything worked out well, the service team was exceptionally professional and customer service oriented. They did quality work without gouging me on my emergent need. Wish I lived in Columbus full time to get this type of hands on service. More

2015 TLX still vibrates at highway speeds Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three di Just wish Acura would confirm or confess the Eng. design flaw and fix the vibration issue at highway speeds in our 2015 TLX AWD car. After three different shops, 2-Acura and 1-Honda, the problem still continues. To me it appears some dealers aren't dealing with the issue, or they lack guidance from Acura on resolution. More

Fast and enjoyable As always service was in a timely manner. The waiting room had good coffee and just enough time to what's new in the showroom. As always service was in a timely manner. The waiting room had good coffee and just enough time to what's new in the showroom. More

Excellent service Acura Columbus continues to impress me. They are super organized and do a great job with communication. I never feel as if they are simply trying to s Acura Columbus continues to impress me. They are super organized and do a great job with communication. I never feel as if they are simply trying to squeeze more money out of me. I am thrilled with their professionalism. And my salesman continues to take care of me long after I drove the car off the lot. More

Friendly & fast! Great first service for my certified used MDX (bought from same dealer). Everyone was very friendly, took time to explain process, several comfortable Great first service for my certified used MDX (bought from same dealer). Everyone was very friendly, took time to explain process, several comfortable areas to work while I waited and I was in and out in under an hour. Not only that but they washed my car too! More

Great experience This is my 2nd time leasing from Acura Columbus and I couldn’t be happier with my purchase and experience there. Had a nice and easy return of my last This is my 2nd time leasing from Acura Columbus and I couldn’t be happier with my purchase and experience there. Had a nice and easy return of my last Acura and Dwayne helped me pick out a new 2018 RDX I was able to take home that day. Highly recommend anyone shopping for a new car to check out Acura Columbus and ask for Dwayne Turner - you won’t regret it! Sincerely, Joe Bauer More

Sloppy service tech again. I have been a loyal Acura owner for over 30 years and I have taken my Acuras in for dealer service routinely. This initial trip into Columbus Acura wa I have been a loyal Acura owner for over 30 years and I have taken my Acuras in for dealer service routinely. This initial trip into Columbus Acura was a repeat of the past poor service......greasy finger prints on the main screen......a puddle of oil on my garage floor upon the return from my service ...and a new one.....claiming the tires needed to be rotated...now. I'm done and I won't be back. More

Amazing Great customer service and over all experience was fantastic. Was a fast process from the acceptance of price and car and was clean and ready in reco Great customer service and over all experience was fantastic. Was a fast process from the acceptance of price and car and was clean and ready in record time. Would highly recommend everyone I dealt with and great job ! More