Acura Columbus

Friendly and Customer Focused Was looking for a used RDX and had visited a local competitor. After attempting to negotiate with the competitor I found a similar vehicle at Acura C Was looking for a used RDX and had visited a local competitor. After attempting to negotiate with the competitor I found a similar vehicle at Acura Columbus and made the drive during my lunch hour. After our short and pleasant negotiations we agreed on the price of the vehicle. The process to prep the car for me was completed while I went through the finance process. I found Bill Green(Sales) to be personable and not pushy at all and the Kyle Duncan(finance) was also very easy to deal with. After a couple days of driving the vehicle I started to notice a noise from the rear driver side of the vehicle. (things you don't necessarily notice on your test drive) I called Bill Green who put in in touch with Jim Cruikshank (Service) and we scheduled my service. I had not purchased an extended warranty so I was concerned as to how much it was cost. Chris Diglia (Service) was able to have the problem resolved at no cost to me. I appreciate a dealership that stands behind their vehicles even when they had no obligation to do so. I would recommend this dealership for Sales and Service. The team was extremely helpful and made my car buying experience as enjoyable as car buying can be. More

Quick and Easy My A1 reminder came on in my RDX as well as my tire pressure light. I had a busy week ahead of me but I was able to make an appointment on line for th My A1 reminder came on in my RDX as well as my tire pressure light. I had a busy week ahead of me but I was able to make an appointment on line for the same day to get the oil change/tire rotation and filter changes done. The whole service took less than an hour and I was able to check one more item off my to do list. #SaveTheCrew More

Good experience Great dealership and buying experience! Sales people and managers were very helpful. Highly recommend. The Acura is a great car as well. I would b Great dealership and buying experience! Sales people and managers were very helpful. Highly recommend. The Acura is a great car as well. I would buy another car from these people and this store again. More

Quick and easy The process of buying a new car was pretty quick and easy. The negotiation went smoothly and everyone was very friendly. I appreciate the prompt respo The process of buying a new car was pretty quick and easy. The negotiation went smoothly and everyone was very friendly. I appreciate the prompt responses throughout the process. More

outstanding nice, accommodating, polite and pleasant team of people. thank you for the great experience. I am looking forward to the same level of after sale serv nice, accommodating, polite and pleasant team of people. thank you for the great experience. I am looking forward to the same level of after sale service. More

Acura Columbus in the nick of time! I had my 2009 TSX totaled, I needed a car soon at my price and budget. Nobody in Columbus had nothing I was looking for, I’ve been in an Acura since I had my 2009 TSX totaled, I needed a car soon at my price and budget. Nobody in Columbus had nothing I was looking for, I’ve been in an Acura since 1994 and wanted nothing else. After looking online I found on3 just like mines, went to see it, liked it and almost bought it. Steve Ault was the sales person. I had so many questions and wasn’t fully confident in this particular. He called the previous owner, had the car cleaned up, you name it he did it and after all that, I wouldn’t but it. Steve was very understanding of my concerns and said, “okay”. I told him if, this other car was to come back up for sale to call me. He did, and went out of his way to get it ready for me to take to another dealer to check it out for me. I bought it! Steve Ault was a solid salesman, no stories, gimmicks, and I felt respected as a woman buying a used car alone. I highly recommend Steve and Acura Columbus to anyone woman searching alone! Kyle in finance was great too. More

Lack of Communication! On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner suppli On 1 Dec 2017 I had my 2014 MDX in for a B123 service. I brought my own Mobil 1, 0W20 synthetic oil in and Jim wrote up the order to use owner supplied oil. Upon checkout however, Todd told me due to miscommunication the techs in shop did not use my oil, but instead used their normal oil. Since the first oil change, my MDX has had nothing but Mobil 1 used into and I was extremely disappointed to hear my request to use my supplied oil was not followed. More

Expedited Service I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolong I needed an oil change as quick as possible. My wife is recovering from knee replacement surgery and I am reluctant to be away from home for a prolonged period of time. Todd Skidmore arranged for a convenient appointment time and followed through with a fast oil change. I was in and out in less than 45 minutes. More

Excellent customer service I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very help I came in for a recall. I was greeted as soon as I pulled up to the service department. Everyone that I had contact with was very polite and very helpful. Everything was done in a timely manner and they even washed my car for me and filled my tires with air. I'm a very happy customer! More

Work performed as requested! An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and e An A12 service was performed on my 2015 Acura TLX and all went well. They used the Mobil 1 oil I brought and they replaced the cabin air filter and engine air filter after showing me how dirty they were. It took just a little over an hour. More