Acura Columbus

Great customer service I have to say that I was very impressed with Chris D. In the service department. He made scheduling the needed service for my car very easy and clearl I have to say that I was very impressed with Chris D. In the service department. He made scheduling the needed service for my car very easy and clearly explained the process. He went above and beyond what I expected in keeping me informed throughout the process. He also worked hard to get me the best value for the work I had done. Excellent customer service from Chris and the friendly staff at Acura Columbus! More

2016 MDX Tech Purchase We used to live in Delaware, Ohio and had previously purchased a MDX from Columbus Acura in 2014.. We currently live in Nicholasville, KY and we drove We used to live in Delaware, Ohio and had previously purchased a MDX from Columbus Acura in 2014.. We currently live in Nicholasville, KY and we drove back to Columbus Acura to purchase the MDX. More

I am overwelmed with graditude, I am extremely happy. I leased my 2017 Acura RDX after a car accident and most likely going through PSD syndrome. I had specific conversation's and thought I new what I pur I leased my 2017 Acura RDX after a car accident and most likely going through PSD syndrome. I had specific conversation's and thought I new what I purchased. My color was not on the lot so another was not brought in for me. Do to keeping the price and payment in my range I think there was some miscommunication. I only starting to realize things were missing I thought I had on my car as I started asking questions on how to make it work. I was so upset that finding out I did not have the car I purchased. The service manager Larry asked me to make a list of all my concerns when I brought it in to do my oil change. He called me and asked me to have a meeting with them. I met with Heather, the General Manager; The Sales Manager, Brian; Larry the service Manager and Jon in the service department. They really listened to me. I had a better understanding of my car and all the options I have on my car that just needed help with settings and continued classes to help me understand how to change the settings. They took into account my other concerns and we came to an agreement. I am very grateful for the time and attention the staff took to resolve my concerns. I would recommend Acura of Columbus on 161 and 33. Ask for Ben, He helped me find my car and was very patient with me. Thank you, Darlene Stalter More

Prompt, informative, timely and professional. Acura Columbus has serviced my vehicles for 14 years. My service appointment was efficient and I was updated on the progress throughout. Waiting roo Acura Columbus has serviced my vehicles for 14 years. My service appointment was efficient and I was updated on the progress throughout. Waiting room is comfortable and accommodating. More

Friendly and efficient I scheduled service to repair a leak in the roof of my vehicle. The staff was timely, courteous, and efficient. The vehicle was ready within hours. I I scheduled service to repair a leak in the roof of my vehicle. The staff was timely, courteous, and efficient. The vehicle was ready within hours. I could not be more pleased with the overall experience. More

Service Center appointment went well! It's always good when things work the way they are suppose to. My service apointment at Acura Columbus was exactly that. From the on time appointmen It's always good when things work the way they are suppose to. My service apointment at Acura Columbus was exactly that. From the on time appointment to finishing at the exact time they said they would finish, this service appointment went off with out a hitch. More

Outstanding customer service A great product matched with outstanding customer service cannot be beat. I’m going to be taking a car trip and although nothing was due or no mainte A great product matched with outstanding customer service cannot be beat. I’m going to be taking a car trip and although nothing was due or no maintenance issues I took my 8 year old ACURA for checkover. To my pleasant surprise there was no charge and this dealer even washed and vacuumed.. now how do you beat that. More

Stellar dealership. Amazing customer service. From day one when we purchased our car, to calling to get our regular service maintenance handled, every person who we have come into contact with at From day one when we purchased our car, to calling to get our regular service maintenance handled, every person who we have come into contact with at Acura Columbus has been so helpful, down to earth, easy to work with and wonderful on the follow through. We couldn’t be happier with our choice in dealership or our MDX!!! More

Vehicle Service Brought car in for repair service. Very good job on repairs. However received car back without car wash. Not good. Not associated With any dealershi Brought car in for repair service. Very good job on repairs. However received car back without car wash. Not good. Not associated With any dealership or service center. More

Quick and efficent overall The B1 service and air bag replacement was quick and efficent. Zach, as always was attententice and anticipated the needs of his guests. Todd from s The B1 service and air bag replacement was quick and efficent. Zach, as always was attententice and anticipated the needs of his guests. Todd from service shared my next stems upon my vechicle return for the next service. pon check in, I did ask for an anaylsis of the wiper blades-not communicatio back upon comopletion. Overall the service and customer interabtions are excellent. More