Acura Columbus

Scheduled Maintenance Done Right The maintenance staff at Acura Columbus did a great job on servicing my 2016 TLX. Todd, the service manager who helped me, was friendly and explained The maintenance staff at Acura Columbus did a great job on servicing my 2016 TLX. Todd, the service manager who helped me, was friendly and explained clearly what needed to be done. He easily a couple of questions I had. While the service was the standard required for my mileage and time, I drove away feeling I'd been taken care of very well. More

Easy experience and friendly sevice Francesco and he is very friendly, approachable and willing to go out of his way to help you get the car you want! He was patient while we decided on Francesco and he is very friendly, approachable and willing to go out of his way to help you get the car you want! He was patient while we decided on our car's color and add ins and was honest with what he likes and does not like about each car. More

Almost always disappointing I have a 2016 MDX that was bought and has only been serviced (regularly) by this dealer. I had a nightmare of time getting the (brand new) touchscreen I have a 2016 MDX that was bought and has only been serviced (regularly) by this dealer. I had a nightmare of time getting the (brand new) touchscreen replaced, mostly due to the dealer not believing me that it wasn't working (very condescending even when I told them I'd had one in my last vehicle so I knew how they worked) so I had to bring it back over and over before they spent time actually verifying that it wasn't working properly. Then they didn't realize Honda parts thought the order was a mistake and cancelled it so I'm driving a loaner waiting for them to tell me it's done and they don't have any system in place to track these things. It wasn't until I called to see why I hadn't heard from them so far past the due date that they even realized they had my car. Then, twice, they didn't attach the trim back in place properly - one side they did on my next oil change and I later realized they failed to snap another back in place below the steering wheel. They fixed that last weekend upon my request (again) during an oil change and tire check. Not a big deal, but doesn't exactly instill confidence in their attention to detail or quality control. Took it in a second time last weekend for noisy tires that the tires are wearing improperly and 'that's just the way it is with these types of tires' so the loudness and the lack of controllability (it even throws off the automatic lane control system when I have it on because it pulls from side to side) are just something I have to live with but they're happy to give me a price on new tires. I cannot believe I've had such problems with a new luxury vehicle and I cannot recommend this vehicle or this dealership. On the last two visits, they just keep telling me they don't know why the tires are wearing unevenly and that's just the way it is and repeating over and over that they hate being the bearer of bad news. Really? It's about you having to give me the message? And when I ask what's causing it and how do we know new tires won't wear the same way, they just say 'we don't, but this is normal so not to worry." Before this car I had a new Honda Pilot that was quiet, and reliable. The MDX had been my dream car and I was so excited to have it. Now I feel pandered to and given the runaround (which, as a female, I detest!) and I will make sure all my female executive friends hear about it. They even had the audacity to email me to telll me they were hoping for a 'perfect score' on the Acura customer satisfaction survey and to let them know if there's anything that's preventing me from giving it. I've shared my dissatisfaction along the way with all of those I've interacted with and no one cares, looks into anything, or even tries to resolve it. They're all very friendly, but not authentic and I'm turned off by this unethical dealership. Already looking at new Audi Q7s..... More

Shopped six months; Dwayne saved the day For six months I've been shopping for a car, reading obsessively, test-driving, peppering salespeople with questions, and making my family nuts. I hat For six months I've been shopping for a car, reading obsessively, test-driving, peppering salespeople with questions, and making my family nuts. I hate the process and I especially hate parting with my money. Ready to buy a Pilot, I got a referral to Dwayne @ Acura Columbus. For the sake of car-buying completeness, I stopped in to test drive the car. I bought the car. I wish I could tell you how many car dealers have suggested I check with my husband before pulling the trigger on a car. Well, thanks, but I'm a physician and can make decisions all by myself. Despite my bad hair and worst sweatpants, everybody at Acura Columbus treated me professionally. Dwayne Turner was a delight! He's professional but not stuffy. He's fun. He's silly. He's informative. He's so personable. The whole experience was terrific and actually fun, from Dwayne to Ian who both stayed super late to get the car out the door for us. We closed down the joint and they both acted like they had nowhere else to be. More

Friendly/quick to greet and address how they could help. As soon as I walked in I was greeted in a friendly manner and asked how I could be helped. While waiting for my service, other employees saw me waiti As soon as I walked in I was greeted in a friendly manner and asked how I could be helped. While waiting for my service, other employees saw me waiting and made sure I had been helped. More

1/15/18 Acura TSX 2011 I feel pretty good about what my car actually needed -vs- what somebody wants to sell me on. This dealership ensures me of that and wants my returnin I feel pretty good about what my car actually needed -vs- what somebody wants to sell me on. This dealership ensures me of that and wants my returning business, so honesty is the best policy. More

Great customer service I experienced great communication and customer service through-out the encounter. The team was transparent and easy to work with. Every interaction I experienced great communication and customer service through-out the encounter. The team was transparent and easy to work with. Every interaction is with comfort and clarity in mind. More

Outstanding Experience As usual, my service experience was outstanding! And this is how it always is. The outstanding service is the reason we continue to use Acura Columbus As usual, my service experience was outstanding! And this is how it always is. The outstanding service is the reason we continue to use Acura Columbus to service our TLX. More

Professional, courteous staff Estimated time for service was slightly under estimated, but I had been given a loaner so it caused no problems. Service of new tires, alignment, an Estimated time for service was slightly under estimated, but I had been given a loaner so it caused no problems. Service of new tires, alignment, and fixing the viser on the driver's side was completed as requested. Always find all staff there helpful, friendly and very knowledgeable making the appointments a pleasant experience. More

Outstanding Staff and Experience This dealership has a sales, finance, and service staff that exemplifies professionalism and courteous consideration. The pricing is more than compet This dealership has a sales, finance, and service staff that exemplifies professionalism and courteous consideration. The pricing is more than competitive. Please visit this dealer if you're searching for a dealer that provides exceptional customer service and follows up months after the purchase with hand written notes, a tin of cookies for appreciation, a gift from Acura that is an extra phone battery charger, and consistent, high quality service. The dealership atmosphere is casual and sales staff are there for a resource only. I have purchased 3 cars from this dealership and my mother drove 2 1/2 hours to purchase from this dealership as well. After owning Mercedes Benz, BMW, and Cadillac brands, the quality of Acura automobiles in addition to the purchase and service experience at Acura Columbus will keep us purchasing from this outstanding, best in class dealership. More