Acura Columbus

oil change friendly and very accommodating schedule wise particularly when running late with pick up. washed my car even though it was raining which i appreciat friendly and very accommodating schedule wise particularly when running late with pick up. washed my car even though it was raining which i appreciated. thank you! More

Excellent Customer Service and Experience Mark Savage and Steve Ault made the buying experience very easy. They knew what we wanted up front and shared all the details about the vehicle beyon Mark Savage and Steve Ault made the buying experience very easy. They knew what we wanted up front and shared all the details about the vehicle beyond our expectations. It was like sitting down with friends. We were made to feel welcome and all the staff were professional and polite. The paperwork process was smooth and seamless. The follow up after the sale was very nice as well. Thank you. More

Positive Buying Experience Contacted Dwayne about used Honda Civic listed on internet. Received timely response to set up test drive. Arrived at dealer & Dwayne had car ready Contacted Dwayne about used Honda Civic listed on internet. Received timely response to set up test drive. Arrived at dealer & Dwayne had car ready for test drive and all pertinent car history. After test drive, Dwayne spent time answering questions and negotiated great price for the car. Dwayne was courteous and professional throughout the process. At no time did I feel pressured to close the deal. The following day, I heard a slight, intermittent sound coming from one of the wheels that was not noticed during the test driver & called Dwayne. Dwayne immediately set up with Jamie in service department for the car to be checked out by technician. Dropped off car and spoke with Todd about sound. Service Dept. Checked out the car, adjusted dust cover, road tested the car and had it ready for pick up same day. No Charge for diagnostics & service. Jamie made follow up call next day to confirm that there were no further issues with the car and that it was meeting my expectations. Overall, positive experience with both Sales & Service. More

Excellent Our second vehicle purchase from this dealer ship and they never fail us. Staff was courteous and loved everything about the customer service. I had a Our second vehicle purchase from this dealer ship and they never fail us. Staff was courteous and loved everything about the customer service. I had a conflict with the schedule and they had a solution for it. Just loved the customer service they had provided for us More

Excellent Service! I called in and visited the next day. The purchase was very easy and the Adam did a fantastic job answering all my questions. It was a great deal. The I called in and visited the next day. The purchase was very easy and the Adam did a fantastic job answering all my questions. It was a great deal. They also are excellent at following up. Thanks for the great car and great service! More

Good experience Prompt greeting when I drove up and quick attention at service counter to my reason for my visit. Comfortable waiting area. Easy checkout. Professi Prompt greeting when I drove up and quick attention at service counter to my reason for my visit. Comfortable waiting area. Easy checkout. Professional service throughout. More

Best dealer I've purchased numerous cars over the last 45 years and the last two at Acura Columbus. Acura Columbus is the best dealer experience I have ever had. I've purchased numerous cars over the last 45 years and the last two at Acura Columbus. Acura Columbus is the best dealer experience I have ever had. I have referred numerous friends who are looking to purchase a car to Acura Columbus. More

2nd car buying experience My first experience buying a car was tragic. I am so happy to have been referred to Acura Columbus for my second car buying experience. All the staff My first experience buying a car was tragic. I am so happy to have been referred to Acura Columbus for my second car buying experience. All the staff was helpful and very knowledgeable on all financial options and car amenities available. Thank you Francesco, Brian and Ray! More

Great service and friendly staff! Everyone here is always so friendly and helpful! I have been bringing my car here for over eight years and I wouldn’t go anywhere else! Everyone here is always so friendly and helpful! I have been bringing my car here for over eight years and I wouldn’t go anywhere else! More

Serious concerns about the quality of the service recieved I question the auto status reports (brake pad lining). On a visit on 7.28.18 the lining measurements for the LF was 6 & RF was 4. On the most recent I question the auto status reports (brake pad lining). On a visit on 7.28.18 the lining measurements for the LF was 6 & RF was 4. On the most recent visit of 9.22.18 the measurement for the LF was 7 & RF was 7. How do brake pads get better over a 2 month period? So my concern is that either I am being mislead in order to just sell me linings or the technician that examined my care was not qualified. Either way...it's a big problem. It's a big safety issue as well as a financial one. I come to the dealership to get good service and this is not that. More