Acura Columbus

Bad Alternator resulted in Good Repair Experience A bad alternator on my 8YO TSX left me stranded but after towing to Acura Columbus it was diagnosed quickly and repaired that day. I appreciated the s A bad alternator on my 8YO TSX left me stranded but after towing to Acura Columbus it was diagnosed quickly and repaired that day. I appreciated the service department completing the work that day without an appointment. While a loaner vehicle was not available, they provided me with a shuttle ride and the driver (Ed) noticed that where the towing company left my car, one wheel up was up on a curb. He immediately stopped and called for help to have it properly parked with all 4 wheels on the ground so the suspension would not be overstressed. Just another example of the detail to service provided by Acura Columbus. More

Professional and responsive I normally like to keep my Acura serviced at the dealership so I have a consistent track record of what repairs are needed. This time I found out that I normally like to keep my Acura serviced at the dealership so I have a consistent track record of what repairs are needed. This time I found out that the previous service recommendations had been deleted due to a new system that the dealership had installed. After getting a B1 service, which includes oil change, tire rotation and brake caliper service, I realized that I had just had the front brakes redone about six months ago. After talking to the manager, he agreed that there should have been some consideration taken into account for the recent service and offered a refund or credit on my account. It just would have been nice to have the service team bring it up instead of having to ask, but quality of work has never been an issue. More

The folks at Acura Columbus are professional and polite. The team does an excellent job of keeping me informed of status and they never add on extra unexpected charges. I am very happy with Acura Columbus. The team does an excellent job of keeping me informed of status and they never add on extra unexpected charges. I am very happy with Acura Columbus. More

Steve was phenomenal!! I highly recommend Steve for your next car purchase! He is friendly, knowledgeable and goes above and beyond to help! He makes you feel comfortable a I highly recommend Steve for your next car purchase! He is friendly, knowledgeable and goes above and beyond to help! He makes you feel comfortable and takes the time to answer all questions! More

Excellent experience I called Columbus Acura on a Saturday morning asking about a specific certified RDX. I spoke with Adam, who personally checked on the availability and I called Columbus Acura on a Saturday morning asking about a specific certified RDX. I spoke with Adam, who personally checked on the availability and placed a hold on it so I could travel up from Cincinnati. Once I arrived he had the car waiting for me to test drive. The entire process after that was efficient and pleasant. I was out the door with my new-to-me car within a few hours. There was a stain on the passenger seat that was unable to be detailed on the day I was there. I left with the agreement that it would be taken care of when a specific person with expertise was available at the dealership (worked 1 day/week). Adam contacted me within a few days to offer a day this could be done. Unfortunately, I was not able to get back to Columbus until about 6-8 weeks later, however as soon as I emailed Adam he arranged everything. When I did come back in, the stain was removed within an hour and my car was returned to me with a fresh car wash and a few added gallons of gas. Overall, both experiences at Acura Columbus were fantastic. Adam made both visits stress free and enjoyable. I would absolutely return for further business. More

Absolute pleasure from start to finish We went looking for our new car fully prepared for the typical car buying games, hounding, hard selling we have experienced in the past. Our experienc We went looking for our new car fully prepared for the typical car buying games, hounding, hard selling we have experienced in the past. Our experience was nothing like that and was easy, professional and delightful from start to finish. The sales department was not low-pressure, but was no-pressure, something I truly appreciated. They sent me all requested info in a timely manner, knew their product and answered all questions. Made suggestions but never hounded us and were never pushy. We ended up buying a totally different model than we had in mind after a few overnight test drives. They helped us find the car that fit our needs, wants and budget. After the purchase they spent hours training us on the technology as this car is loaded and well thought out, and even took the car back for extra buffing of some light scratches at no charge. Free car washes, free loaner cars with service. Even sent us a tin of cookies and a thank you note.:) Really a nice touch. Very impressed and would do business there again in a heartbeat. More

Very Accommodating! Dwayne is a great salesman! There was never any pressure and when we were ready to buy he was accommodating with all our needs. He was always willing Dwayne is a great salesman! There was never any pressure and when we were ready to buy he was accommodating with all our needs. He was always willing to stay past closing to answer our questions and show us what Acura had available. Ray, the finance manager went through all the numbers and checked things over more than once to make sure everything was in order. The team there is very thorough. We are glad we found and bought our new Acura here. More

Best service, sales, & parts department of ANY dealership Purchased many new/used cars in my lifetime all from brand name dealerships, and this is hands down the best dealership I’ve dealt with in SERVICE, SA Purchased many new/used cars in my lifetime all from brand name dealerships, and this is hands down the best dealership I’ve dealt with in SERVICE, SALES, & PARTS over 30+ years. Don’t look elsewhere in the city. Zero pressure with sales, and the service department personnel treats you very professional and listens to any/all concerns you may have. This dealership makes you feel welcome and like family! Steve Ault, Brian Milliser, Dwayne Turner, Zach Zeune, Jim Cruikshank, Jami Meredeth, Eric Loring, Shannon Barner, Greg Hutto, Seth Holmes, & Clayton Prescott, I have dealt with all face to face on multiple occasions and would like to thank them! More

Getting services for new car We had bought several Acura”# at another dealership in town but got tired of taking most of our day to complete the transaction. With Steve- we were We had bought several Acura”# at another dealership in town but got tired of taking most of our day to complete the transaction. With Steve- we were in and out of the dealership with a new car in less than 2 1/2 hours from start to finish. Everyone was professional- friendly and worked together as a team. The follow up has been great! This will be our new Acura Dealership!! More

Best service Make sure to see Adam Hannah for your next purchase & go straight to Zach for all your service needs. Acura of Columbus is the very best @ everything Make sure to see Adam Hannah for your next purchase & go straight to Zach for all your service needs. Acura of Columbus is the very best @ everything they do! Thanks Bruce N More