Acura Columbus

Always a good experience I had taken my RDX in to diagnose a rattle that I was hearing. While in for that service, I had some other needed work done on the car. When the servi I had taken my RDX in to diagnose a rattle that I was hearing. While in for that service, I had some other needed work done on the car. When the service advisor (Jami) was told that parts would be needed (but they were on backorder), she called right away to explain the situation. She was very apologetic for there being a delay in getting the car totally repaired, but the drivability of the car isn't affected and once the parts come in, they will call to reschedule. I'm fine with all this because communication was quick and I know the service advisor did all she could. Even though the car needs to go back when the parts are available, it was still a good experience. More

Unexpected Service need The service department goes above and beyond to get you going. I had an unexpected service issue and they made time to take care of me so that I coul The service department goes above and beyond to get you going. I had an unexpected service issue and they made time to take care of me so that I could get home at the end of the day. More

Quality. Service the support and service staff were exceptional. They navigated me through the process in a friendly and professional manner. Above and beyond to the the support and service staff were exceptional. They navigated me through the process in a friendly and professional manner. Above and beyond to the point that I will return for future service work More

RLX awesome except remote start RLX awesome except for the remote start. To the remote start you need to be really close and having to hit remote buttons three times. RLX awesome except for the remote start. To the remote start you need to be really close and having to hit remote buttons three times. More

RDX purchase I was pleasantly surprised by the attention to detail I experienced. My daughter and her husband had just leased a vehicle from them and gave me the I was pleasantly surprised by the attention to detail I experienced. My daughter and her husband had just leased a vehicle from them and gave me the name of their sales rep, Francesco Gregory. He wasn't available when I stopped by so I was received by Dwayne Turner. He made sure that Francesco was added to the paperwork so both would be given credit (honesty). He respected the fact that I told him that the final decision required my wife's approval. When I came back with the deposit, he made sure I didn't feel pressured at any time. My RDX had to be picked up from another dealer so it was going to be a few days before it would be available for the deal to be finalized. Again, I got back and was in-and-out in 2.5 hours with all the paperwork done. Adam wasn't pushy trying to sell additional offerings and respected my opinion. If you're looking to purchase or lease an Acura, you'll be in good hands with either Francesco or Dwayne, and with Adam. More

Great car, good service. We have driven our Acura TLX since leased new in 2016. The car has been fantastic and the service even better. Each time when taking the care in for We have driven our Acura TLX since leased new in 2016. The car has been fantastic and the service even better. Each time when taking the care in for routine service the car was started and completed on time. A loner was always provided if i required. The purpose of this visit was to buy out the lease and purchase the car. We were able to complete the process in a very timely manor and the salesman could not have been better. His friendlyness and expertise were a pleasure. More

Service focused We had a few bumps in the road in the beginning but as a team they worked hard to make things right and they did. We had a few bumps in the road in the beginning but as a team they worked hard to make things right and they did. More

I always receive fast, courteous, reliable service. I have been a customer of Acura of Columbus over 25 yrs. Their service dept. is one of the important reasons I wouldn't go anyplace else. I've alway I have been a customer of Acura of Columbus over 25 yrs. Their service dept. is one of the important reasons I wouldn't go anyplace else. I've always received honest, reliable information to keep my Acura in top running order. Everyone is so friendly right up to the moment you drive up and the greeters are their welcoming me and escorting me into the service entry. More

Accurate, Honest, and Thorough Thanks Todd for letting me know that vehicle did not need tire rotation, but I did need a tire plug. Appreciated the great service - accurate, honest, Thanks Todd for letting me know that vehicle did not need tire rotation, but I did need a tire plug. Appreciated the great service - accurate, honest, and thorough inspection. Liked that vehicle was also washed even with the rain. More

Thorough and transparent I was amazed at how well they keep you updated as you are waiting. Not only is the waiting area very comfortable, and well stocked, but they also have I was amazed at how well they keep you updated as you are waiting. Not only is the waiting area very comfortable, and well stocked, but they also have television screens that you can watch the garage and carwash. Everything is made to make you comfortable and to be transparent about what's going on. Jami was wonderful and kept me updated at each stage. She was very transparent about everything that was going on. They also did a great job of giving me a plan to follow going forward. More