Acura Columbus

Acura Columbus service center was fantastic to deal with. I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an ab I worked directly with Clayton who kept me well informed of my repair troubleshooting as it progressed during both visits. I took my car in for an abnormal seat noise which has proven to be difficult to diagnose and repair since the sound was intermittent and not easily replicated on demand for a tech to see firsthand. The dealership that I purchased the vehicle from had tried multiple types of fixes over the course of the first year of ownership to no avail and ultimately conceded the noise to be normal and within spec for the vehicle. Unsatisfied with this result, I finally took my car to Acura Columbus. The first visit the tech (Shing) was able to identify multiple concerns where the seatbelt attaches to the seat and then where the seat mounts to the vehicle. The other dealers service team incorrectly installed both of these critical parts with missing fasteners. Based on the type of noise and the clearly visible problems that needed addressed it was assumed this would correct the issue. Unfortunately it did not fix the noise, even though I view the repair as being way more safety critical and necessary despite root cause not being resolved at this time. The previous dealer also incorrectly installed the engine splash shield and forgot fasteners during a routine oil change that caused additional damage to the vehicle earlier this year so it didn't come as much of a surprise. I took my car back for a second visit to Acura Columbus this time with a good video capturing the exact sound and area it was coming from. Shing did a deep dive into the seat components this time and was able to identify the root cause in the lower seat back. They ordered the replacement parts and had it repaired within 24 hours. This time for good! After 18mo of ownership my car is finally operating to my full satisfaction thanks to the great team at Acura Columbus. I will certainly be using their service center for future repair needs and look forward to experiencing their sales department when I'm ready for my next ride. More

Purchasing was easy and straightforward. Sales person Ryan was highly responsive and listen to my needs and concerns about the used car. I was interested in. He took every step needed to ens Sales person Ryan was highly responsive and listen to my needs and concerns about the used car. I was interested in. He took every step needed to ensure I was highly satisfied in my purchase. More

First time buying an Acura and the service here is tremendous. They are very helpful and always kind. tremendous. They are very helpful and always kind. More

Excellent service from the time I pulled up to the time picked my car up. Fast thorough service at a fair price. picked my car up. Fast thorough service at a fair price. More

In 40 years of dealing with dealerships, I can tell you without a doubt that Acura Columbus is the best I’ve ever dealt with. They knew my situation and help me put a deal together that I could be grateful without a doubt that Acura Columbus is the best I’ve ever dealt with. They knew my situation and help me put a deal together that I could be grateful , for many years with this beautiful Acura MDX. Thomas Cole your sales manager And miy salesman Mike Shay worked very hard to make this happen for me and I am grateful for their efforts, , kindness and your support. I can’t think of another dealer that I would ever visit after being to Acura Columbus. And when I think no one could impress me more, I meet Sam your finance guy. As helpful and understanding as Mike and Thomas But he is the best finance guy I have ever worked with. Thank you too Mr Connelly for making this a wonderful experience. And replacing any bad stigma I had, with anything but renewed faith on how people should be treated. Jack Siverling More

Acura Columbus is a great dealership that provides top rate customer service and an informative, no pressure sales environment! rate customer service and an informative, no pressure sales environment! More

Clayton was fantastic to work with. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. Friendly, efficient and great communication. Great service included washing the car and cleaning the windows. Very nice loaner vehicle as well. More

Clayton was fantastic. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. Very personable & super knowledgable. He made me feel at ease & made overnight drop off for service smooth. More

Always a great, efficient experience. First time waiting on a service. Done faster than estimated! First time waiting on a service. Done faster than estimated! More

Amazing service! Worked me in same day and in and out of service within one hour! Worked me in same day and in and out of service within one hour! More