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Acura Columbus

Dublin, OH

4.9
2,859 Reviews
If you're looking for an Acura, visit Acura Columbus! Ohio's Original Acura Dealer. Family owned since opening in 1986. We want your experience with us to be Transparent, Easy and Fun. 100% of Acuras are now built in Ohio, so as we like to say, Buy Acura, Buy OH-IO! Have questions? Give us a call, email or TEXT anytime! Thanks, John Connelly Owner/Acura Columbus johnconnelly@acuracolumbus.com
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4340 West Dublin Granville Road

Dublin, OH

43017

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Showing 2,859 reviews

April 09, 2019

Car is a Dream I was at the time of purchase and now (six weeks out) very pleased with both the product and the service at Acura Columbus. The car is wonderful - sp More

by Rod
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwayne Turner
Apr 11, 2019 -

Acura Columbus responded

Thanks for the review! I am glad you like the RDX. Lots to learn! - John Connelly Owner/Acura Columbus

April 09, 2019

Good service, friendly staff I had a very nice loaner rdx, and the service took less time than estimated. I'm very satisfied with the entire process. I use the dealership for all More

by gguyw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Acura Columbus responded

We appreciate your business! We are lucky to have you as our customer. I am glad you liked the RDX! - John Connelly Owner/Acura Columbus

April 07, 2019

No title Worked with Jami this time and in the past - who is WONDERFUL at what she does (customer service/face of the company). Otherwise, I have had trouble w More

by BSHIRK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jami Meredith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Acura Columbus responded

Mary Beth, we have tried contacting you by phone, email and through Dealer Rater and had no luck in reaching you. We wanted to apologize. Jami told us how embarrassing it was on the wiper blades and I hate that we put you and her through that. Since we could not reach you, our Service Manager just went ahead and put a large credit on your account with us in hopes that we can make up for the blades. We are all available to you 24/7. My name is John Connelly, the owner of Acura Columbus. 614-763-2101. johnconnelly@acuracolumbus.com. - John

April 06, 2019

Excellent service I always have a great experience at Columbus Acura when I have my car serviced they are very knowledgeable and professional. Todd and Zach were very h More

by sheinmiller
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Zeune
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 11, 2019 -

Acura Columbus responded

I am glad Todd and Zach were able to help! Thanks for being our customer. - John Connelly Owner/Acura Columbus

April 06, 2019

New Acura purchase My experience purchasing my new Acura RDX was very pleasant. Nick and Adam were very informed, helpful and easy to work with. Everything went smoo More

by anneknouff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Adam Hannah, Nick Myers
Apr 11, 2019 -

Acura Columbus responded

I am always glad to read about being considerate of our customer’s time. That means a lot! Thanks for letting us know. - John Connelly Owner/Acura Columbus

April 03, 2019

Quality From Point of Sale to Service I have been a client since 2001 and have always experienced the service department to be honest and professional both in terms of personal interaction More

by w.hartfelder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Skidmore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ashley Glick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 05, 2019 -

Acura Columbus responded

Awesome to have you with us the last 18 years! We really appreciate it. Enjoy the new car! - John Connelly Owner/Acura Columbus

April 03, 2019

Great customer service The whole team went out of their way to make sure I am happy with my new purchase. Highly recommended! They took very good care of me. More

by ASpecching
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Heather Everson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Milliser, Dwayne Turner , Mark Savage
Apr 05, 2019 -

Acura Columbus responded

Excellent! Thanks for the opportunity. We really appreciate it. - John Connelly Owner/Acura Columbus

April 02, 2019

It is very very very expensive repair. More then aero plane Never recommended to anyone or ref. To buy or sell or service for anything. Ridiculous amount of money for repairs. Sorry to say but I am rating as -1 More

by JJR_64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jami Meredith
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 17, 2019 -

Acura Columbus responded

Mr. Ribadiya, It is really frustrating when I get a complaint with no name and then I dig to find out what happened and then we email and call you repeatedly and we can not get any response. I discovered that the car was damaged in an accident. I understand that our multi-point inspection had a high amount on it. That is because we gave you every scenario as to what it would take to repair your car. It was not a bill — it was information for you and your insurance company alerting you to the seriousness of the accident and the potential cost if the rack and pinion and cradle needed to be replaced. My understanding is that you paid a $500 deductible for the repairs. To say that you will never recommend us and you rate us -100 is very hurtful. I am sorry we made you feel this way. Jami is an excellent employee and tries her best. Jami said she met your son and does not recall speaking with you. Is that accurate? I hope not since you gave her a terrible review. Is there something I am missing? If there is, please let me know so I can make it up to you. - John Connelly Owner/Acura Columbus

April 01, 2019

Easy, smooth experience Worked with Steve and Adam. Both were very easy to work with and made this a great experience. Dealership is very professional and offers quality pr More

by nikale24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Adam Hannah
Apr 03, 2019 -

Acura Columbus responded

Easy and smooth -- that is what we want!! Thanks for giving us the opportunity to help. We really appreciate it. - John Connelly Owner/Acura Columbus

April 01, 2019

Great buying experience It was a pleasure to work with Steve Hammond. The entire process was seamless and a great experience. I would highly recommend him to others! More

by TNW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Ault
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ian Quick
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Hammond
Apr 03, 2019 -

Acura Columbus responded

I am very happy that Steve Hammond could help. Thanks for the opportunity to sell you a car! - John Connelly Owner/Acura Columbus

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