Ackerman Toyota

Very enjoyable experience. Excellent knowledge of the vehicle. Complete concern and care regarding my buying experience. Excellent sales person and staff. I would highly recommened Ackerman Toyota to vehicle. Complete concern and care regarding my buying experience. Excellent sales person and staff. I would highly recommened Ackerman Toyota to anyone wanting a great experience in car buying. More

Rebeccah Boulware was very straightforward and friendly from our first contact. She showed us the invoice price and offered the car for that price with no hassling. The trade-in appraiser was willing to wo from our first contact. She showed us the invoice price and offered the car for that price with no hassling. The trade-in appraiser was willing to work with us on our trade-in. After receiving a fair trade-in allowance (twice the amount offered from another area Toyota dealer), a deal was quickly formalized. The actual drive-away process on the day of sale took less than 1 hour, which included financing, signing of all paperwork, and the detailed inspection/explanation of our new car and its options, along with its warranties. Overall, the entire experience was low-key, no-pressure, and satisfying. We felt we got an exceptional car for a fair price in a relaxed business transaction. More

I am very happy with my new car and the service I received overall, but I was disappointed that I did not receive a refund for the rental car and fee to tell me what was wrong with my car the previou received overall, but I was disappointed that I did not receive a refund for the rental car and fee to tell me what was wrong with my car the previous day before I bought my new car. Also, it took a week for Ray to get back with me and he would not have gotten back with me if I had not called and reminded him initially. I would like my money back, because fter all Toyota got a whole new car from me. More

I bought my first Toyota (a Camry XLE) in 2004 from Ackerman Toyota and found it to be an excellent car. I never had any service issues. I do use Ackerman's Service Department for oil changes and rou Ackerman Toyota and found it to be an excellent car. I never had any service issues. I do use Ackerman's Service Department for oil changes and routine service and have nothing but high praise for them. The customer waiting area is always kept very clean, and stocked with fresh coffee,donuts and magazines. The service managers greet you immediately upon arrival, have always been friendly, cheerful and very helpful. I've even had occasion to speak to service technicians who also display the same friendly, helpful attitude and are very knowledgable. Recently I had been thinking about trading in for a new Camry. I received an offer in the mail (just prior to the St. Louis Auto Show weekend) that sounded too good to be true--triple rebates, 0% financing, high trade in value. I decided to go in and see what kind of offer I could get. Four hours later, I drove home in my new 2011 Camry XLE! Tom Finder, the Sales Consultant who greeted me as I stepped out of my car, made the whole process a very pleasant and stress-free experience. I never felt pressured, and if Tom was in doubt, or didn't know the answer to any of my questions immediately, he checked and got the correct answer for me (although he does know his stuff and I didn't stump him on much!). I felt he gave me a very fair deal, explained everything very clearly and took extra steps to make sure both my husband and I understood everything and that he had disclosed every possible detail. I would definitely recommend Tom and the dealership to anyone. More

Excellent service, upfront, nothing hidden. Firm has been in business for over 50 years and my experience indicates why they are still in business today. Have not used their service to date but family and f in business for over 50 years and my experience indicates why they are still in business today. Have not used their service to date but family and friends are very satisfied with the dealer. More

After reading some of the reviews on here I am amazed, I have dealt with both the sales staff and the service department, and both I find not only honest but knowledgable. I purchased a 2011 Camry SE, an have dealt with both the sales staff and the service department, and both I find not only honest but knowledgable. I purchased a 2011 Camry SE, and what I appreciated about this dealership is that they went out of their way to find the exact Camry with options that suited me, especially appreciative because 4 other dealerships in the area would NOT help me. Instead of worrying about what is in the inventory and just trying to sell that, the sales team at Jerry Ackerman goes the extra mile to listen to what the customer actually wants and help them in any way that they can. I have been back to the dealership numerous times for both test drives and service on my 2011 Camry (I put quite a few miles on my car) and you would be amazed at the number of excited faces to walk through the floors, every customer seems to have found their own salesperson to click with and walk out with a new Toyota. Aside from the dealership I would say that Rebeccah is the best employee that Ackerman has to offer, not only did she help me find the exact car to fit my needs, but also took my 3 phone calls a week to go over the progress of my vehicle, where it was being built, what the status was, etc. She even called me the minute it came off the truck! They picked me up so that I wouldn't have to worry about getting two cars home. To leave on another positive note, this type of dealership isn't the type that after you purchase the vehicle they could care less about you, no no no... I still converse with my dealer at least once a week on current events, how the Camry is coming along, and if they have any special offers on other new models that I MIGHT be interested in. Overall if there was a rating system of 100, Ackerman would be 101/100 in my book. More

Our Ackerman Toyota experience with a new car purchase was excellent. Meghan Jesberg, our salesperson, was a delight to work with & was friedly, very knowlegeable & helpful, throughout the process. It wa was excellent. Meghan Jesberg, our salesperson, was a delight to work with & was friedly, very knowlegeable & helpful, throughout the process. It was painless for us. We believe we purchased a good car at a good price. More

I went there to buy a used dodge truck and greeted by Rebeccah boulware which i had talked to on the phone prior to coming up there. She was more thn helpful as well as the whole staff. We looked at the Rebeccah boulware which i had talked to on the phone prior to coming up there. She was more thn helpful as well as the whole staff. We looked at the truck i had called about and after looking at some numbers it made clear since to buy a new toyota truck. i looked at several and could not make up my mind the staff was very patient with me and customer service was wonderful. I was not pushed into anything and she knew a great deal about the products she was selling and after much debate she found a truck that suited me perfectly. Overall it was a wonderful expirence and would recomend to anyone that they go there. More

We had a very good experience with Rebeccah. She was responsive to our email questions, very knowledgeable about the product, and took as much time as was needed to help us find the right vehicle. We f responsive to our email questions, very knowledgeable about the product, and took as much time as was needed to help us find the right vehicle. We felt the price was fair and that we were well treated. She was upfront with all costs involved and generally very pleasant to deal with. There were no surprises at signing. We also had a very good experience with the finance manager. Based on our overall experience with Ackerman Toyota, we would recommend them to others. More

I was deceived by Mr. Stephen Thomas and his boss. After looking at my Toyota Prius, Mr Stephen qoted a price he would give me for my car. $16,300.00. He and I agreed on that price. Mr. Stephen wrote the looking at my Toyota Prius, Mr Stephen qoted a price he would give me for my car. $16,300.00. He and I agreed on that price. Mr. Stephen wrote the price down on paper. I owed $1925.00 more than the quoted price. Mr. Stephen instructed me to get a cashiers check for the amount and the title and return to the dealership to complete the sale. I returned to the dealership approximately on hour later with my car title and a cashiers check for the obove amount. Mr. Stephen then stated that he would need $2000.00 more from me because he could not buy the car at the price he originally quoted. I asked to speak with his boss. Another gentleman entered the office and was extremely disrespectful and insulted my intelligence many times over. No apologies were given on the misrepresentation of the initial quote. They went so far to let me know without hesitation that THEY were doing ME a favor and I should be thankful as in reality THEY are the customer and I was not since I was not purchasing a car from their dealership. I was extremely insulted. They instructed me to take my title, my cashiers check and my keys, because there was absolutely NO way the were going to honor the original quote! And that is just what I did. Neither gentleman shook my hand, apologized for the inconvience of getting the title and going to the bank to obtain a cashiers check. Unreal! I will NEVER go back to this dealer. I will also advise everyone I know and don't know for that matter, NOT to patronized this dealership. I am extremely frightened to let my daughter ride in my care inlight of the current Toyota Mishaps. To date, there have been 34 deaths related to inproper acceleration on several toyota models. I will NOT let my daughter become the 35th statistic! I look forward to any feedback your company can provide. Regards, Sara Irlbeck (Business Owner) More