Ackerman Toyota
Saint Louis, MO
Filter Reviews by Keyword
By Type
322 Reviews of Ackerman Toyota
Harassment and abusive Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment bac Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment back. All of this did happen without any further issues. I had a chance to speak with the Finance Manager and he was respectful and explained the bad situation and how it happened. Turned out to be a miscommunication that I can understand how it happened. I appreciate the time he took to explain the situation. I told him that there were no ill feelings toward him. As I explained to the Finance Manager, the personal attack and the blatant disrespect the GM showed me during this process is the heart of the reason why this situation exploded and ultimately ended the way it did. That part of my original review remains unchanged. Original Review 12-7-17: Stay as far away from this dealership as you possibly can. They don't care about you, only your money. I have had nothing but issues with them. If there is a problem, even if it's one they created, be ready for harassing phone calls less than 10 minutes apart. The GM only cares about money and will talk down to you, belittle you, and be down right disrespectful. There are plenty of other Toyota dealers, find a different one to do business with. I wish I had. More
Great customer service Meghan was extremely helpful in helping me figure out what car was the best fit for me. She didn't try to pressure me into anything and was great to w Meghan was extremely helpful in helping me figure out what car was the best fit for me. She didn't try to pressure me into anything and was great to work with. More
Pleasant and hassle free! The staff at this dealership is wonderful, especially Tyler. He is non-stressful, not pushy, knowledgeable and friendly. He helped get me into JUST th The staff at this dealership is wonderful, especially Tyler. He is non-stressful, not pushy, knowledgeable and friendly. He helped get me into JUST the car for me and I couldn't be happier. I would recommend him and Ackerman Toyota to anyone. GREAT experience!! More
Great Experience! Ray Trout assisted us in looking at a new 4Runner. We had actually come in simply to determine whether we liked it enough to put it on the wish list, Ray Trout assisted us in looking at a new 4Runner. We had actually come in simply to determine whether we liked it enough to put it on the wish list, but wound up purchasing on the spot. Ray was very knowledgeable about the car, and offered us a very low pressure experience. Without having to go through an arduous negotiation, Ray gave us an unsolicited offer that we really couldn't refuse. By throwing out their best offer immediately and knowing it was an extremely fair deal, we knew the purchasing experience was going to be very easy. That experience continued in the credit manager office with Dave. I was fully expecting a hard sale on accessories/warranties/aftermarket add-ons/etc., but was not subjected to any of that nonsense. Dave made the financing very quick, easy and without the normal high pressure tactics other dealers apply in that situation. This was by far the least stressful car purchase of my life - this being my 14th time in the last 20 years. More
Every question answered Called in about a used car on the lot and scheduled an appointment to go look at the car. Tyler had the car ready and supplied every piece of informat Called in about a used car on the lot and scheduled an appointment to go look at the car. Tyler had the car ready and supplied every piece of information possible. During the test drive he pointed out some features I would have missed. Very easy to work with when it came time to work out the details of the purchase. Tyler made sure we were looking at the right car for our budget and ensured we we comfortable. Also we didn't have to wait around long. The car was pulled up and he went through all the features and hooked up our phones to the Bluetooth. Great experience. More
A peach of a dealership I have been through the ringer with some dealerships, I really like to start out by doing my internet scanning and sending some emails out. Rebeccah I have been through the ringer with some dealerships, I really like to start out by doing my internet scanning and sending some emails out. Rebeccah quickly responded to my inquiry and let me know that the vehicle I wanted was actually one they preordered and was scheduled on the truck for the following month. I went into the dealership to test drive and she was amazingly nice, no issues whatsoever! Car arrived a week ahead of schedule and they had her all shined up and ready to rock when I arrived the following day. Financing and going over the car was under an hour and I was out the door happy as can be!! You have a customer for life! More
Pleasant Experience My wife and I bought a 2016 Prius from Ray Trout and while buying a car is never an enjoyable experience, Ray was straightforward and helpful. He did My wife and I bought a 2016 Prius from Ray Trout and while buying a car is never an enjoyable experience, Ray was straightforward and helpful. He did not pressure us and was quick to take care of what we needed so we did not have to waste time with the process. He was helpful showing us the features of the car and was honest about his opinions on all the cars we were interested in. We appreciated it very much and would definitely recommend Ray Trout for a pleasant car buying experience. More
Best buying experience!! We have purchased 5 new vehicles from Ackerman because of the great buying experience. Simply put......Ackerman appreciates your business. We also l We have purchased 5 new vehicles from Ackerman because of the great buying experience. Simply put......Ackerman appreciates your business. We also love the location of the dealership! Dave Bajier and Tyler Baker are great to work with! More
Great Buying Experience I was in the market for a truck, new or used. I emailed several dealers several questions, including price. Rebeccah Drannen from Ackerman promptly I was in the market for a truck, new or used. I emailed several dealers several questions, including price. Rebeccah Drannen from Ackerman promptly responded and answered all of my questions. I decided to take the next step and make an appointment for a test drive. Rebeccah met me and we took the car for a drive. While driving she answered all of my questions. When the drive was done, I was convinced this was the truck I wanted and I knew the price. Rebeccah had my trade-in honestly appraised and we reached a deal in less than an hour. She could have tried to sell me additional options but respected my wishes not to push hard for those extras. Like so many others, the thought of stepping into a dealership has not been pleasant experience for me but Rebeccah managed to change all of that fin one visit. When I took possession, Rebeccah was there, helping set up my bluetooth and other features that came with the truck. I would definitely go back to Ackerman in the future and would recommend to family and friends that are in the market for a car to give these folks an oppotunity. More
Tyler is awesome!!! I went to 3 different Toyota dealerships in the area before coming to Ackerman. My experience at the first three were exactly what I was used to. I I went to 3 different Toyota dealerships in the area before coming to Ackerman. My experience at the first three were exactly what I was used to. I hate buying cars and everything that goes with it. I always feel like the salesman either thinks I'm wasting his time, or just doesn't care. Tyler was awesome from the moment I walked in the door. He was bright and attentive and didn't pressure me or ignore any of my concerns. First time I've ever enjoyed the dealership part of buying a car. More