Back

Ackerman Toyota

Saint Louis, MO

not yet
rated
322 Reviews

2020 Hampton Ave

Saint Louis, MO

63139

Directions

By Type

322 Reviews of Ackerman Toyota

December 07, 2016

Harassment and abusive Update 12-15-16: After several calls, it was decided that it would be best for all parties for me to return the car and receive my down payment bac More

by bigrustyjc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brian Hacay
Dec 21, 2016 -

Ackerman Toyota responded

This situation holds to the cliché, “You can’t win for losing.” 1. The lender required verification from his wife, hence the phone calls. “Bigrustyjc” wouldn’t allow the lender to talk to the wife (whose name was also on the loan). He was upset that our finance manager was calling and leaving messages for his wife to call the lender. “Bigrusyjc” wanted to speak FOR her, and the lender was not ok with that. 2. “Bigrustyjc” complained to Toyota (not our dealership) about something on the vehicle. He never spoke to his salesperson or a member of Ackerman Toyota. So, our General Manager tried to call him to attempt to resolve the issue. “Bigrustyjc” was mad because he got “more” calls. 3. Given the issues with this situation: not being able to call to resolve the issue, couldn’t get financed because lender wasn’t able to verify the wife’s information with her, (Our GM offered for “Bigrustyjc” to return the car and we could part ways. He accepted this offer). Sadly even this resolution didn’t satisfy “Bigrustyjc”. It is always in our best interest to make sure our customers are happy with their purchase and their experience at Ackerman Toyota. In this case, it was impossible; every attempt we made to help just made him angrier.

Jan 02, 2017 -

bigrustyjc responded

I wanted an explanation from management why my wife and I were getting calls 9 minutes apart rather than giving us an appropriate amount of time to respond to their request to contact them to resolve the issue. A simple explanation and apology would have been sufficient. However, the GM never seemed interested in hearing my concerns and explaining what happened and fixing the issues. He was only concerned with my wife contacting the lender immediately and ignored my multiple inquiries as to specifically what he was going to do to address our concerns. After I told him that it was unacceptable for us to be contacted twice in a 9 minute span and 5 times in 2 hours, he suggested that I was being too sensitive... The GM said "You are a grown man. You need to grow up and not be so sensitive." I hung up on him at that point and contacted Toyota management.

October 03, 2016

Great customer service Meghan was extremely helpful in helping me figure out what car was the best fit for me. She didn't try to pressure me into anything and was great to w More

by Rmschwartz93
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Meghan Kelly
October 02, 2016

Pleasant and hassle free! The staff at this dealership is wonderful, especially Tyler. He is non-stressful, not pushy, knowledgeable and friendly. He helped get me into JUST th More

by eknock11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
July 12, 2016

Great Experience! Ray Trout assisted us in looking at a new 4Runner. We had actually come in simply to determine whether we liked it enough to put it on the wish list, More

by mcseamus
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Bajier, Ray Trout
July 07, 2016

Every question answered Called in about a used car on the lot and scheduled an appointment to go look at the car. Tyler had the car ready and supplied every piece of informat More

by Shillmann
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
June 29, 2016

A peach of a dealership I have been through the ringer with some dealerships, I really like to start out by doing my internet scanning and sending some emails out. Rebeccah More

by Allen Jameson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave B, Rebeccah Drannan
June 03, 2016

Pleasant Experience My wife and I bought a 2016 Prius from Ray Trout and while buying a car is never an enjoyable experience, Ray was straightforward and helpful. He did More

by HappyPriusOwner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray Trout
June 02, 2016

Best buying experience!! We have purchased 5 new vehicles from Ackerman because of the great buying experience. Simply put......Ackerman appreciates your business. We also l More

by A Satisfied Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker - salesperson. and Dave Bajier - Finance.....both are very personable and knowledgeable!
May 20, 2016

Great Buying Experience I was in the market for a truck, new or used. I emailed several dealers several questions, including price. Rebeccah Drannen from Ackerman promptly More

by Dave
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebeccah Drannan
April 27, 2016

Tyler is awesome!!! I went to 3 different Toyota dealerships in the area before coming to Ackerman. My experience at the first three were exactly what I was used to. I More

by Lamar W
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler Baker
...
25
...