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Access Ford of Corpus Christi

Corpus Christi, TX

Overview
Employees
Reviews
Vehicles
4.6
2,433 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,433 reviews

January 06, 2023

Truck has issues, they are getting fixed. Only issue I have is the truck has issues. They are getting taken care of, but I have no vehicle to get around in. More

by JonRich
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Diana Castillo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Golden Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Ayala
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nichole Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2023 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, Jon, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Just minutes from anywhere in Corpus Christi! Esteban Chapa General Sales Manager estebanchapa@lithia.com

Jan 08, 2023 -

JonRich responded

I’m 100% satisfied! The truck had some issues upon driving it home off the lot. Got it to service and it is getting fixed and I was given a loaner vehicle. Should have the truck back in the next few days!

January 04, 2023

Staff were very pleasant to deal with. Technicians were very efficient in the time it took them to do their work. I am very pleased with the service. More

by FPS2121
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 04, 2023 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review! We are glad your time with us was a pleasant experience! We hope to see you again here at Access Ford of Corpus Christi!

January 02, 2023

No temp tag was delivered with vehicle. Emailed one, after I voiced my dissatisfaction, and was told the actual temp tag was being mailed. This was November 30th today is January 2nd and I More

by ksrbaughcum
Recommend Dealer
No
Employees Worked With
Driveway
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Jan 05, 2023 -

Access Ford of Corpus Christi responded

Hello, Thank you for bringing this to my attention. It is unfortunate to hear about your experience and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss this in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Golden Gonzales ggonzales@lithia.com Sales Desk ManagerThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so that we can address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Esteban Chapa General Sales Manager estebanchapa@lithia.com

Jan 06, 2023 -

ksrbaughcum responded

I sent an email 1-5-2023 to the above address as well as another that had responded to me. The email details my issues and contains my contact information.

Jan 06, 2023 -

ksrbaughcum responded

Below is I have copied the email sent 1/5/2023. It was sent to: estebanchapa@lithia.com & ggonzales@lithia.com I’m writing as requested as a follow up from my survey. The vehicle I purchased through driveway was delivered without a temporary tag. I was emailed one and told the actual temporary tag was being mailed to me that day, November 30, 2022. I have been pulled over twice as the paper tag I printed from my email is not easy seen nor legible through the tint. I still have not received an actual temporary tag that can be affixed to my license plate area on the vehicle. I would really appreciate it being mailed to me as most customers of driveway do not receive their tag before the temporary tag expires. If you would extend the date for this reason that would be wonderful. If I were you guys I would not affiliate with Driveway as they are horrible. They charged me a delivery fee from Texas and then I find out the vehicle was already in Atlanta, Ga before I even purchased it. If I were a dealership I would not want to be associated with a company with such atrocious business practices. Had I read their reviews prior to purchase I would have never even considered purchasing from them. Thanks

January 01, 2023

Took 3 months to fix my car. Still not right. Took 3 weeks to get a loaner car. Have extended warranty but somehow wasn't covered. More

by Joleen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
3.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2023 -

Access Ford of Corpus Christi responded

Hello Joleen, Thank you for bringing this to my attention. Our goal is to provide customers with a fast and efficient experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager rvelasco@lithia.com

January 01, 2023

Sales lady was great she was the only reason we bought in corpus. If not for her we would have bought in Houston. More

by NONE3
Recommend Dealer
Yes
Employees Worked With
Jesika Mejorado
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2023 -

Access Ford of Corpus Christi responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

December 30, 2022

Great service on our vehicle, Mr. Juan was not a great service member kinda moody. Everyone else was helpful and friendly. Thank you More

by AGUERRERO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
2.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2022 -

Access Ford of Corpus Christi responded

Hi, Thank you for the review. We appreciate your patience with us. We hope to see you again down the road.

December 27, 2022

Car in for first oil change and tire rotation fluids got overlooked tires never got done oil all over the engine very sad job , service desk was really good just service never got performed completely More

by NONE3
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure was very upset on my first visit
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Dec 31, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager rvelasco@lithia.com

December 24, 2022

The customer service was absolutely awful. Kept making excuses for why my vehicle had not been finished. Do not recommend, will never go back. More

by kt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Juan Buentello
1.0
This rating includes all reviews, with more weight given to recent reviews.
Trent Marks
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 28, 2022 -

Access Ford of Corpus Christi responded

Hello, Thank you for sharing your experience. Our goal is to provide customers with a professional experience. It is unfortunate to hear we did not meet that standard and I apologize for any inconvenience this caused you. If you are willing, I would like to discuss your experience in further detail so we may address this properly. Contact me at your earliest convenience at the email provided below. Ruben Velasco rvelasco@lithia.comThank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. JR Velasco General Manager rvelasco@lithia.com

December 22, 2022

Excellent place to get oil change fix problems clean friendly will tell people about this place More

by TIM.CRUZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 22, 2022 -

Access Ford of Corpus Christi responded

Hi Tim, Thank you for the review! We are glad your time with us was a friendly experience! We hope to work with you again here at Access Ford of Corpus Christi!

December 18, 2022

Trent and Jonathan did a great job scheduling and completing the repairs to our Lincoln Nautilus. They kept us updated, were very professional and made sure the repairs met Lincoln’s high standards. More

by NONE3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Trent Marks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Johnathan Aldridge
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Dec 18, 2022 -

Access Ford of Corpus Christi responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Access Ford Lincoln of Corpus Christi to be a positive one. Please don't hesitate to reach out if you need anything else. Just minutes from anywhere in Corpus Christi! JR Velasco General Manager rvelasco@lithia.com

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