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Access Ford of Corpus Christi

Corpus Christi, TX

4.5
2,440 Reviews
Access Ford of Corpus Christi - Proudly supplying new Ford models in Corpus Christi, Texas. Whether you're from Corpus Christi, Alice, Robstown, Sinton, Orange Grove or anywhere in between, you can rest assured that when you shop for a new or used Ford, you're shopping for quality and reliability, no matter which model appeals to you. Qualifying for a loan or Ford lease couldn't be easier with our on-site financial enthusiasts at your back. We know all of the ins and outs of finding quality financing solutions, and that means you can spend less time going over paperwork and more time enjoying your new car. Once you're behind the wheel as an owner, we continue to support your driving needs through our onsite service center. Our team is well-versed in everything automotive and utilizes the latest Ford parts, so you can count on solid routine maintenance and timely repairs when they're needed. When you visit Access Ford of Corpus Christi you can have your Ford wishes granted. And let's face it: you deserve nothing less. Located on 3680 U. S. Highway 77 in Corpus Christi, Texas, we know our job isn't finished until you're completely satisfied.
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3680 U.S. 77 Access Road

Corpus Christi, TX

78410

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Showing 2,440 reviews

August 18, 2022

Lack of professionalism Incomplete work Poor communication Poor phone service Poor customer service Lack of transparency and honesty Poor organization More

by Commander
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Elizabeth Garza
Aug 22, 2022 -

Access Ford of Corpus Christi responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you and we will reach out. We'd love to get to the bottom of this and turn things around for you. Barry Beard Service Director barrybeard@lithia.com

August 16, 2022

Very had state inspection done. Did in what I would say in a timely manner. More

by BRENN47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2022 -

Access Ford of Corpus Christi responded

Brenn, Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 15, 2022

Will not call back regarding a Brocken driver’s mirror, in emailed and called. I’m been ignored. More

by GRACE5
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rick Lerma
3.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2022 -

Access Ford of Corpus Christi responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. Please call me to discuss further. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

Aug 19, 2022 -

GRACE5 responded

Called into today August 19 as I still had no reply. Spoke to Scott, and Rick .

August 15, 2022

I find them very good. Maybe a little expensive when it comes to labor to replace parts when you order parts from them. More

by CMATLOCK2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2022 -

Access Ford of Corpus Christi responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered a great experience! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 13, 2022

Customer service is horrible. Haven’t even had the car for two months and already having issues with it. Called the dealership multiple times to speak with the person who sold the More

by DEANDRATRIGO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nichole Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 18, 2022 -

Access Ford of Corpus Christi responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please feel free to reach out to management directly. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We’re sorry that we didn’t meet that goal in this case and we’d love the opportunity to get more details to see if we can turn this situation around for you. JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

August 11, 2022

Service was actually pretty quick. In and out in the same day, I was quite impressed More

by SALBERTI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Access Ford of Corpus Christi responded

Thank you for choosing Access Ford Lincoln of Corpus Christi, your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 11, 2022

Office personnel very courteous the place is very clean and easy to get to very good work More

by NOEMAIL3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Juan Buentello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2022 -

Access Ford of Corpus Christi responded

We appreciate your business and our team looks forward to serving you again soon! Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 10, 2022

Once you have placed your order, you will Never receive a call back no matter how many times you call. Plus, now you can't even talk to the dealership, it all goes to a call center out of this country. I am More

by dolphingirl169
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Nichole Harris
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott
Aug 13, 2022 -

Access Ford of Corpus Christi responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. JR Velasco General Manager 361-653-3498 rvelasco@lithia.com

August 08, 2022

The best part was that I did not have to wait that long for an oil change. The people at the service department were very friendly. I enjoyed their coffee and watching TV while I was waiting. I’m from King More

by ELDADAWSON
Recommend Dealer
Yes
Employees Worked With
Didn’t get his name I think he was a new employee
Aug 08, 2022 -

Access Ford of Corpus Christi responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Access Ford Lincoln of Corpus Christi. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

August 07, 2022

Should have been able to talk to machanic / technician in person to discuss work being done. More

by Perry Harris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Only on phone.
Aug 08, 2022 -

Access Ford of Corpus Christi responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Just minutes from anywhere in Corpus Christi! Barry Beard Service Director barrybeard@lithia.com

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