Academy Ford
Laurel, MD
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Colin was a pleasure and extremely knowledgeable about the vehicle. Very good experience without a hard sell. Highly recommend for all of your Ford needs. the vehicle. Very good experience without a hard sell. Highly recommend for all of your Ford needs. More
Colin was a pleasure to work with. He sold me a perfect truck at a reasonable price. They barely flexed from the listed price, but I'm very happy with the service and product. I flew here from Colorado, wh truck at a reasonable price. They barely flexed from the listed price, but I'm very happy with the service and product. I flew here from Colorado, which felt like a big time risk... but they picked me up from my hotel and made the process super easy More
I purchased a new car with Ford and Academy Ford has serviced my car with oil changes for 15years and for the most part my car has not given me any problems. The two times I had major problems I took it serviced my car with oil changes for 15years and for the most part my car has not given me any problems. The two times I had major problems I took it to them for repair. Both times my engine light came on and the first time I took it in they charged me a lot of money to fix it and when I picked it up the ENGINE LIGHT came back on 2 days later. I took it back. They said they fixed it again and I picked it up again but my ENGINE LIGHT came on 1 day later. Needles to say this kept happening 3 more times. FINALLY after the 5th time retuning my car to them it was fixed. Second time. Now recently June 2021. I hand another engine problem and the engine fail safe light came on. I took it to Academy to be put on their machine to see what the problem was. To make a long story short when they diagnosed my car they said they identified the problem and that was the only thing wrong they charged me over $1400.00 to fix it and the day after I picked my car up the ENGINE LIGHT came on. I took it back and then they tell me 2 more things were wrong and maybe a tune up might fix it but this would be another $1,000.00. BUT they could not guarantee that this would fix the problem. Needless to say I declined this (not sure) repair and picked my car up without being fixed and I requested some type of refund since the first repair I paid for did not fix my car. I have been a loyal customer but I got a lot of excuses and now I still have an unfixed car. I wanted to purchase a new car but not sure if I would with Academy. More
Great people, excellent service. Never a disappointment. Alwaus honest, friendly, and courteous. Thank you! I appreciate you. Al, Derek, Lisa. It doesn't get better than this. disappointment. Alwaus honest, friendly, and courteous. Thank you! I appreciate you. Al, Derek, Lisa. It doesn't get better than this. More
I have bought numerous vehicles from Academy over the past 20 years and have them maintained at Academy Ford. I have never had any problems with the Service Department. past 20 years and have them maintained at Academy Ford. I have never had any problems with the Service Department. More
I have owned Ford vehicles almost exclusively for over 50 years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. More
Asked to have windshield wipers looked at. Did not do it. Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of 0 to 10. More
Went in without an appointment for 20,000 mile check up, went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 and very glad we did. Thank you Academy Ford More
Terrific customer service and immediate response to any questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. More



