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Academy Ford

Laurel, MD

4.8
413 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 413 reviews

July 18, 2021

Colin was a pleasure and extremely knowledgeable about the vehicle. Very good experience without a hard sell. Highly recommend for all of your Ford needs. More

by Rhonda
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin C
July 06, 2021

Colin was a pleasure to work with. He sold me a perfect truck at a reasonable price. They barely flexed from the listed price, but I'm very happy with the service and product. I flew here from Colorado, wh More

by dslosky
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin
June 28, 2021

Alvin is the best. Always get me taken care of. More

by weather1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin
June 24, 2021

I purchased a new car with Ford and Academy Ford has serviced my car with oil changes for 15years and for the most part my car has not given me any problems. The two times I had major problems I took it More

by KW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Al
June 15, 2021

Great people, excellent service. Never a disappointment. Alwaus honest, friendly, and courteous. Thank you! I appreciate you. Al, Derek, Lisa. It doesn't get better than this. More

by Babe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Al, Derek, Lisa Farrell
March 23, 2021

I have bought numerous vehicles from Academy over the past 20 years and have them maintained at Academy Ford. I have never had any problems with the Service Department. More

by mbriggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
January 11, 2021

I have owned Ford vehicles almost exclusively for over 50 years and always trusted in the brand, but this warranty repair has shattered my faith in the Ford Motor Company. More

by HBallen251
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Lisa Farrell
Jan 12, 2021 -

Academy Ford responded

We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (800) 658-7794 at your earliest convenience. We hope to hear from you soon. Take care.

December 31, 2020

Asked to have windshield wipers looked at. Did not do it. Then when I ask about it the manager. I assumed he was said wipe alcohol on the wipers His lack of customer service is rated at. -10 on a scale of More

by Dissatisfied
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Manager. -10, Lisa Farrell
Jan 12, 2021 -

Academy Ford responded

We are disappointed to see your low star rating. If you could provide more information to us, we would be more than happy to try and make this situation better. Please contact us at (800) 658-7794 at your earliest convenience. We hope to hear from you soon. Take care.

December 23, 2020

Went in without an appointment for 20,000 mile check up, went right in and done about an hour later. Superb service, people and quality of work. Changed from another Ford dealer when we bought this in 2019 More

by onealeappraisals
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Powell, Lisa Farrell
Dec 30, 2020 -

Academy Ford responded

Thank you for trusting Academy Ford with your vehicle check-up, we appreciate your business and value having you as part of the Academy Ford family. We hope you come and visit us again in the future.

December 17, 2020

Terrific customer service and immediate response to any questions and concerns provided at this Laurel, MD location. Honest and upfront in all of their dealings. More

by caligirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant, Lisa Farrell
Dec 30, 2020 -

Academy Ford responded

Thanks for the review and 5-Star Rating! We appreciate your business and hope you come and visit us again in the future.

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