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Academy Ford

Laurel, MD

4.8
413 Reviews

13401 Baltimore Ave.

Laurel, MD

20707

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Showing 413 reviews

November 20, 2021

I’ve used the service department since 2016 after I got my 2014 Mustang. They are always courteous and prompt. I always get a call about additional services and there is no pressure to agree to having it d More

by guslavitch
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin
November 16, 2021

Colin Campbell at Academy Ford was so pleasant to work with. He was very knowledgeable about our vehicle and very professional. Every one we came in contact with was very kind, even my furry baby was welc More

by Pyktel Family
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Collin Campbell
November 12, 2021

I had issues with my 2020 Ford Escape air conditioner and check engine light reset. My Academy Ford service advisor, Alvin Powell, did an excellent job in the scheduling and explanation of how the technician More

by Ron
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alvin Powell, Service Advisor
October 26, 2021

Seen guys in ski masks in the Ford parking lot scared me to death 2 weeks ago. More

by Boyd Davis
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ana
Oct 26, 2021 -

Boyd Davis responded

I heard some guys looking for a employee there.

October 26, 2021

I drive past two Ford dealers to have Academy Ford service my vehicles. The service staff are awesome. Brian, Bryant and a few of the techs I have met treat you like family. They send me reminders for More

by Ron Lane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian, Bryant, Russel (hope I spelled correctly)
August 26, 2021

Colin at Academy Ford is first rate and great to work with! He was very responsive to my questions, and concerns. He emailed/texted me with required information about the purchasing process and the vehi More

by Irvcranistan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Colin Campbell
August 23, 2021

Very old service and very friendly. Car was ready and on time. The price was not bad and they accepted the credit card that I used. More

by Brucej81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
August 17, 2021

I go here because I received what I thought was a good deal on my new car purchase. In addition they have a good and honest service dept. More

by kdudley2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
August 10, 2021

Knowledgeable, professional and personable people... the service and advice for service is always trusted and always right on point. I have been going to this dealership for over 10 years now. More

by Sandou
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryant Kellenbenz
August 01, 2021

I go to Academy Ford because everyone at this dealership understands how to treat the customer. Whether it’s sales, service, or parts, I receive the customer service that makes sure I’ll come back next tim More

by Brian M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Farrell
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