Aaron Ford of Lake Elsinore

Poor senior management. Read the fine print. They add hidden charges when purchasing vehicles. Their service department is unrealiable and disorganized. They never return cal Read the fine print. They add hidden charges when purchasing vehicles. Their service department is unrealiable and disorganized. They never return calls. I have been waiting for a "Ford recall part" to arrive and be installed for two years. I finally traded in the car. I could'nt get any information on having roof racks installed on my Flex. I have tried twice. This dealership is not even listed on the Ford website as a location of a Ford dealership in this valley. There are five other dealership listed when I enter my zip code, but not Lake Elsinore Ford which is about 3.5 miles from my house. When I entered the name on the Ford web site, I get a message that Lake Elsinore does not want to be linked to the national Ford website. I can say, they have a very nice waiting lobby when you do have work done on your vehicle. More

Easy in and easy out Another great experience for service here. If I had to find a fault it would be that I was not given the basis conditions of the car when they called Another great experience for service here. If I had to find a fault it would be that I was not given the basis conditions of the car when they called to tell me the car was done. I am used to being given that information, not having to ask. More

Service on our Ford Explorer We picked up our Explorer last week after having it serviced and it had a scratch on it that wasn't there when we dropped it off, but that's not the i We picked up our Explorer last week after having it serviced and it had a scratch on it that wasn't there when we dropped it off, but that's not the issue we're having with them. I have sent numerous emails to the service manager and director and to the general manager and i haven't heard back from anyone yet which is very, very concerning. Don't think we will be going back. More

Service repair on 2014Escape We had to take our 2014 Escape into the dealership for a transmission repair. Our service advisor was Nicol Hudnall. She went above and beyond what wa We had to take our 2014 Escape into the dealership for a transmission repair. Our service advisor was Nicol Hudnall. She went above and beyond what was required of her. She not only does a great job she is caring and thoughtful. My husband and I are both disabled and she took such good care of us. Our transmission service was great. Because we had a used car our warrenty only paid for a used transmission. Nicole was awesome during the whole experience. I was stressed out and she calmed me down. Everyone at the dealership was friendly and wonderful. We are now friends with Rich the shuttle driver. I would definitely recommend Lake Elsinore Ford for all your needs! More

Excellent First time with this service department and Nicole was very helpful and knowledgeable, went over my future needs and pricing and had my vehicle done b First time with this service department and Nicole was very helpful and knowledgeable, went over my future needs and pricing and had my vehicle done before the time requested. Very good experience More

Excellent dealer ship the really like to make a deal happen The work with there. Customer to get them what the want I really love it dealer ship the really like to make a deal happen The work with there. Customer to get them what the want I really love it More

Best Ford Dealership! Bought my F-150 4x4 Out of the 7 Ford Dealerships I went to from San Diego to the Inland Empire Lake Elsinore Ford was hands down the best and easiest to deal with! Ask f Out of the 7 Ford Dealerships I went to from San Diego to the Inland Empire Lake Elsinore Ford was hands down the best and easiest to deal with! Ask for David Alarcon he's not pushy and is a straight shooter. More

Customer satisfaction I had a very pleasant experience buying from Lake Elsinore Ford. I applied for the lemon law buyback with my 2013 Ford Edge and they were so helpful i I had a very pleasant experience buying from Lake Elsinore Ford. I applied for the lemon law buyback with my 2013 Ford Edge and they were so helpful in helping me get the vehicle I wanted. I ended up getting a 2017 Ford Explorer Limited and I love it. They checked back with me to make sure I was satisfied and I have to say YES! More

Got the job done! Beautiful Ford Edge, and the sales manager knew it! General manager pulled all the right strings and made the deal work. I'm not being overly critical Beautiful Ford Edge, and the sales manager knew it! General manager pulled all the right strings and made the deal work. I'm not being overly critical, and I admit I can be a royal pain when it comes to buying cars. Over all, fair deal. My salesman Chris was great, helpful, and HONEST! More

Dishonest dealership, they dented my truck and hid it. Don't take your car to this Ford dealership. They dented my car and didn't tell me about it. I trusted my husband's beautiful black FX2 to them for a Don't take your car to this Ford dealership. They dented my car and didn't tell me about it. I trusted my husband's beautiful black FX2 to them for a complete car detail. When I picked up the truck, I really didn't check it carefully, but then the next day my husband noticed the dent on the rear driver's side closed to the tire. The dealership concealed the dent by polishing it so well. The bad thing is that I can't take it back to file a complaint because the car has been out of their premises two days already. More