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AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE

Portsmouth, VA

4.7
36 Reviews
Locally owned and family operated since 1989, Auto city offers the small business appeal with a big inventory to back it up. No pressure, No gimmicks, No haggle, just cars!
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3512 Airline Blvd

Portsmouth, VA

23701

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Showing 36 reviews

April 11, 2024

I bought a 2018 used Mustang Ecoboost convertible with 72k miles on it from this dealership from Matt. I texted his dealership (they have 2, I was at the small one) and after confirming the vehicle was pr More

by victorclairmont0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 12, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much, these kind of reviews remind me that my hard work does pay off for my customers and our dealership.

April 02, 2024

Our buying experience from Auto City in Portsmouth was smooth and easy. It was fast.and the entire staff was friendly. Tim was fantastic to work with, as well as the rest of the team. More

by jkincheloe
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrius Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much!

March 29, 2024

I had great success at the lot . It went nice . And very easy for me More

by jswf21
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 20, 2024

They changed my opinion of what a car dealer is like. I was the hyper skeptical customer believing all the stereotypes about used car dealers, after working with Matthew, I can tell you this predisposit More

by Dananddan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thanks so much Dan, We appreciate your business and your kind words!

March 03, 2024

Thank you so much for everyone’s help I am Grateful for my car i absolutely love my car thank you again More

by luvtruly23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrius Miles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much!

February 25, 2024

Really helpful and the price is right. ... everyone was nice.... thank you for great customer service More

by annabana61
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you!

February 23, 2024

Easy fast quick and my salesman Tim was really polite funny and a very great salesman he also helped me get financed I’m very happy about my purchase More

by mauricetatem
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you!

February 19, 2024

Traveled almost 1,000 miles to pu a vehicle. There was obvious body repairs cover up that were not done correctly. Raised to many concerns I was left finding my way home. More

by Troy_Coone
Recommend Dealer
No
Employees Worked With
Matt Hannon
2.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Moore
2.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

We are so sorry for any miscommunication. We never want to see a customer upset with the vehicle they came to see. We did see the scratch on the passenger side of the SUV and we are so sorry that you were not made aware of it more promptly. I do see that we sent videos and pictures clearly depicting the condition of the SUV prior to arranging your appointment but we will be sure to more carefully explain these cosmetic blemishes with shoppers in the future. We are so sorry you had to make a trip. We have refunded your non refundable deposit in full for the trouble. Have a blessed day and please accept our deepest apology.

February 16, 2024

Matt was very friendly and helpful. He was upfront and honest and made the whole process of selling and buying amazing and smooth! More

by j92spence
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matt Hannon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 16, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

AWWW Thank you so much for the kind words

January 11, 2024

Amber and Tim were awesome to work with on my trade in of my car. Everything went very smooth. I am very happy with my 2001 Acura mdx. I highly recommend Auto City. More

by garysenger
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Moore
5.0
This rating includes all reviews, with more weight given to recent reviews.
Amber Senger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 11, 2024 -

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much for the business AND the kind words for Tim and Amber.