Matt Hannon

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much for the fantastic 5-star review, and congratulations on purchasing your first car! We're thrilled that Matt and Uncle Eric were able to help make your first car-buying experience a great one! At Auto City in Portsmouth, Virginia, we believe buying a reliable, affordable used car should be simple, transparent, and stress-free. As a family-owned and operated used car dealership serving Hampton Roads since 1989, we've built our reputation around our promise of No Pressure, No Haggle, No Gimmicks! Whether you're a first-time car buyer, shopping for a dependable used vehicle under $10,000, or looking for easy financing options, our team is always happy to help you find the right vehicle at the right price. We truly appreciate your recommendation and your trust in Auto City. We hope you enjoy your Honda for many miles to come, and remember, we're always here if you need anything! Thank you again for choosing Auto City!

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much for your kind review and for choosing Auto City in Portsmouth, Virginia! We're thrilled that you had a positive car-buying experience and that our team was able to help you find the right vehicle for your daughter. Honesty, transparency, and treating our customers like family are values we take seriously. As a family-owned and operated used car dealership serving Hampton Roads since 1989, we're proud to offer a large selection of affordable used cars, trucks, and SUVs, including many vehicles priced under $10,000, along with easy financing options to help our customers get on the road. At Auto City, we believe buying a car should be simple and stress-free. That's why we stand behind our promise of No Pressure, No Haggle, No Gimmicks! Thank you again for trusting Auto City with such an important purchase for your daughter. We truly appreciate your business and look forward to helping your family with your future automotive needs! — The Auto City Team | Portsmouth, VA

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much for this incredible review and, even more importantly, for choosing Auto City for the third time! Repeat customers like you mean the world to our family-owned and operated dealership, and we truly appreciate you trusting us to help find the right vehicle for your mom. Matt and “Uncle” Eric had a great time helping you both! We’re thrilled that your mom found a vehicle she loves that was also safe, affordable, and right for her needs. We also love hearing that the entire car-buying process was quick and easy and had you back on the road in less than two hours. Since 1989, Auto City on Airline Blvd in Portsmouth, VA has been helping customers throughout Portsmouth, Norfolk, Chesapeake, Suffolk, Virginia Beach, and the entire Hampton Roads area find quality, affordable used cars, trucks, and SUVs. With a huge selection of used vehicles — including many cars under $10,000 — we believe buying a used car should be simple: No Pressure, No Haggle, No Gimmicks. And of course, the Auto City experience doesn’t end when you drive off the lot! Whether you’re picking up your title, getting your plates installed, or just stopping by to say hello to Uncle Eric, we want our customers to always feel like family. Thank you again for your third vehicle purchase from Auto City! We’re grateful for your continued trust, your recommendation, and your support of a local Portsmouth used car dealership. We hope your mom loves her new car for many miles to come!

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much for your continued trust in Auto City! We truly appreciate you choosing us for all three of your vehicle purchases, from your Jeep that lasted over 10 years to your Acura and most recently your Cadillac. Hearing that you've consistently enjoyed your vehicles and our customer service means the world to our entire team! As a family-owned and operated used car dealership in Portsmouth, VA, since 1989, we take pride in building lasting relationships with our customers. Our goal has always been to make buying a used car simple, affordable, and stress-free with our No Pressure, No Haggle, No Gimmicks approach. We're especially glad to hear that our quick, straightforward buying process has made each of your visits a great experience! With a huge selection of quality used cars, trucks, and SUVs under $10,000, Auto City is proud to help drivers throughout Portsmouth, Norfolk, Chesapeake, Suffolk, Virginia Beach, and the entire Hampton Roads area find affordable vehicles that fit their needs and budgets. Thank you again for being such a loyal Auto City customer and for recommending us to others! Customers like you are the reason we've been serving the Hampton Roads community for over 35 years. We look forward to seeing you again whenever you're ready for vehicle number four! — Matt and the entire Auto City Team | Portsmouth, VA

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

I am so sorry for any experience that was anything but a perfect 10. We here at Auto City strive to offer an exceptional buying experience to all of our customers. I have reviewed your information and it appears you are about 4 hours away in the State of North Carolina. I have reviewed all your paperwork and it looks like you declined service and roadside assistance plan that would allow us to get the car brought back in for service. I have reviewed communications between you and our sales team and it looks like we attempted to offer a free service for you ( customer sat repair) but you became aggressive and threatening so we had to respectfully stop engaging. I am so sorry the radio stopped working after you purchased the car. We attempted to assist but could not do so in a respectful and professional manner.

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Hi, thank you so much!

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

Thank you so much

AUTO CITY - BUY - SELL - TRADE - IN HOUSE FINANCE responded

AWESOME! Thank you so much.