ALM Marietta

Lou was great, helpful and patient despite my credit issues. The Finance team went out their way to make my purchase happen. I'm very pleased with my new car. issues. The Finance team went out their way to make my purchase happen. I'm very pleased with my new car. More

When you are served in such a cordial and special way, the taste in the mouth, the impression, that remains with the client is unique, good customer service and total efficiency the taste in the mouth, the impression, that remains with the client is unique, good customer service and total efficiency More

A few days ago i began my search for a used car that is in good condition like new, searching through the information available on internet, i came across this establishment and i had a wonderful surprise, in good condition like new, searching through the information available on internet, i came across this establishment and i had a wonderful surprise, not only because of the extensive, detailed and useful information that they professionally provided me with, which will help clarify all my doubts when it comes to making the right decision about a car More

I must say that up until now, their support has been nothing short of exceptional, tackling my inquires and questions with diligence and taking into account my tastes, very courteous service, and all th nothing short of exceptional, tackling my inquires and questions with diligence and taking into account my tastes, very courteous service, and all the peoples working on too More

BUYER PLEASE BEWARE. Well...I wasn't going to do this, but I feel an overwhelming obligation to ALERT the public. I'm an inspirational author and I write about treating p Well...I wasn't going to do this, but I feel an overwhelming obligation to ALERT the public. I'm an inspirational author and I write about treating people with respect. THAT didn't happen at ALM. My husband had waited many years to get a new (used 2022) truck, and unfortunately we chose ALM Marietta. After an attempt to charge us $2K for a "Ford Certified Inspection" (I got it somewhat reduced), we trusted that this inspection would HAVE ACTUALLY OCCURRED. (Yes, we shouldn't have relied on a "certified" inspection we'd paid for, but we trusted...) But, when we got the purchased vehicle home, we found SEVERE RUST underneath, as well as other MAJOR signs of corrosion. When we brought it back after one day (relying on what we thought was a 5-day "return" policy), we were told that it is actually an EXCHANGE policy and that this vehicle is OURS now, and they wouldn't take it back unless we bought a different truck from them. They viewed the rust and admitted 100% that there was a discrepancy in the "inspection." They worked with us on a different deal (boldly attempting to add the charge for the same non-existent Ford inspection). After we signed the "deal," the finance manager reached out to shake my hand. Out of courtesy, I shook it while explaining that we were NOT satisfied customers and I felt that we had been defrauded. He AGREED that the inspection was not correct and he would be "speaking to them" about it. My husband had already filled the gas tank on the rusted vehicle we returned ($70) and we handed them the receipt. They didn't refund it and have refused to return my calls about it. Trust me, it's not the $70 here...it's the principle! I even waited to see if they were going to respond before posting this review...they did not. This will be the most expensive $70 ALM has ever ignored because again, it's the principle! DIShonest, DISgusting, DISappointing, DISastrous, DISrespectful employees who DISappear after the sale. I'm only sorry I had to give this one star to post it; they don't even deserve that. PS The man who helped us with the 2nd truck purchase actually asked my husband to take a photo of him with the truck, and then asked for my husband's phone to send that photo to himself. WHAT HE ACTUALLY DID INSTEAD WAS GIVE HIMSELF A FIVE STAR GOOGLE REVIEW UNDER MY HUSBAND'S NAME! UNREAL!!!! Check Google Review for photos of what their inspection indicated was thoroughly inspected! No mention of rust or corrosion...just a checkmark that it passed! More

I received remarkable attention and support from the entire customer service department at this dealer, they genuinely offer excellent personalized service, with sales professionals who are committed to entire customer service department at this dealer, they genuinely offer excellent personalized service, with sales professionals who are committed to providing effective solutions More

They responded to my request kindly and almost immediately, they also offered me the excellent option of checking and testing the car in person without any requirements immediately, they also offered me the excellent option of checking and testing the car in person without any requirements More

Good customer service with quick response times, the team is not also prompt, ensuring your inquires are handled efficiently, the salesperson was patient, had a great sense of humor, and made the entire expe is not also prompt, ensuring your inquires are handled efficiently, the salesperson was patient, had a great sense of humor, and made the entire experience truly enjoyable More

Excellent Service, Vehicle Price & Deal Very Happy with with my salesman Lou Ndoye !! The entire purchase experience was very pleasant one from beginning to end. with my salesman Lou Ndoye !! The entire purchase experience was very pleasant one from beginning to end. More

I got a prompt reply along with various options for both, the car model and that brand that caught my interest, good customer service the car model and that brand that caught my interest, good customer service More