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ALM Kia South - Service Center

Alpharetta, GA

4.1
1,321 Reviews

1,321 Reviews of ALM Kia South - Service Center

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March 04, 2021

Courteous and fast service had more work done then I anticipated great job oil change tire rotation new wiper blades everything was great no complaints More

by bonekicker2004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rianna Carter
March 01, 2021

Worst experience of my adult life. They had my car for a total of 4 months and it still isn’t right. Run away! Horrible! More

by KEITH53
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Jerry Howell
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hammond in Rental, superb
Mar 01, 2021 -

ALM Kia South responded

Keith please give me a call, I do apologize for having your vehicle this long, I need more information than this review to see where we failed in service or the body shop. My number is 678-827-8900 Jerry Howell General Manager

February 28, 2021

Tara was great with my maintenance service, and I'll be returning soon for tires, and maybe also to purchase a vehicle. I was very impressed, Thanks! More

by WOODSTRACY82
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tara Service
February 28, 2021

The appointment took two hours for an oil change. I was not notified once the service was complete. The rep was extremely apologetic for it. More

by ATKINSCHARMAINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cannot remember the rep's name
February 22, 2021

Armani was a great help with finding the vehicle we love. He was so knowledgeable and very patience. We would definitely be telling others about our experience. More

by delilahj19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Armani Sales Rep., Stacy Brown
February 17, 2021

Aaron Austin helped in me in the Service dept & he was amazing!! I was in a time sensitive crisis & he helped me effectively AND on the SAME DAY!! Then I had to do another order and it was speedy as well More

by mykaharnold
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Aaron Austin
February 17, 2021

The service was prompt, courteous and professional. I intend to return for additional service intervals. The service manager as well as the service representative were very knowledgeable. More

by adahna5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Erika Wallace
February 16, 2021

I've been waiting since the day I purchased the car for a replacement light cover. I have received follow up calls from both sales and service but as of yet, no cover... More

by reevesallie711
Recommend Dealer
No
Employees Worked With
Shalique Caraballo
Feb 20, 2021 -

ALM Kia South responded

Please email your we owe to me I do need more information to assist you. My email address is j.howell@almkiasouth.com Jerry Howell General Manager

Feb 20, 2021 -

reevesallie711 responded

Thank you Jerry, I've just forwarded the document to your email.

February 11, 2021

My truck was parked out there for an hour after getting service done. I had to stand outside and rush them to give it back. Longest wait I've ever had for an oil change More

by erlixfico
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
Rather not to mention
Feb 11, 2021 -

ALM Kia South responded

I do apologize for your wait. We are human and we do make mistakes, we learn from these issues to ensure it does not happen again. I appreciate your feedback and will look into this situation ASAP. Jerry Howell General Manager

February 10, 2021

Extremely friendly and took very good care of my vehicle! I will be back for future service needs! Thanks for everything and good luck in the future! More

by tmcc9393
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Saumil Bhatt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jerry Howell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyrone Duncan, Jawon Shaw, Stacy Brown, Chris Gantt, Nicole Anokam, Rianna Carter, Keneil Downer, Jayda Benos
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