ALM Kia South - Service Center

It was trying to get a oil change for my car, And I had to call corporate to call corporate More

So, I use this dealer for service because my car is under warranty, but they are one of the most inefficient businesses I've ever had to endure .... it took 3 weeks to get an appointment to have them check m warranty, but they are one of the most inefficient businesses I've ever had to endure .... it took 3 weeks to get an appointment to have them check my AC. I was there at the appointment time, I was told it's be $300 for a diagnostic test and then heard nothing for 3 1/2 hours. When I finally got up to inquire what was going on I was told that my car needs a special type of Freon and it was going to take another 45 minutes...... so, all in all, it's going to be 5 hours to do something that should take less than 1 hour .... ‍ I'm going to try a new dealership ext time. Hopefully, I'll have a better experience. More

Sarah Frederick was outstanding. I would highly recommend her for your next visit to the service department. her for your next visit to the service department. More

Work that was according to paperwork was completed on car was never actually completed. Overall experience unsatisfactory was never actually completed. Overall experience unsatisfactory More

Absolutely HORRIFIC service experiences with my used vehicle purchase. My vehicle was at the Cobb Parkway lot where there was supposed to have been brake work done. Within 48 hours of driving off the vehicle purchase. My vehicle was at the Cobb Parkway lot where there was supposed to have been brake work done. Within 48 hours of driving off the lot, I noticed a familiar rubbing noise whenever I stepped on the brakes with any substantial pressure. I stopped by an automotive specialist in my area to take a look at the brakes and he immediately noticed and confirmed what my initial assessment- the rotors need to be replaced. He pointed out the groves and wear showing there was minimal space to turn the rotorsI took the vehicle to the service department and after waiting nearly 4 hours, was told my vehicle was ready. After a few days, I again noticed the same noise. When I returned to the service department later that week, the service supervisor who received my vehicle the first time admitted they didn’t do anything because they looked at the report from the other dealership and they said they had taken care of it. So I waited 4 hours for exactly what? At this visit I was told they ‘made adjustments’ that should total fix the issue- Guess what? NOPE! There was a big guy who introduced himself as the service manager (I believe he said his name was Mike) who very rudely interjected himself and made a bad situation worse. And after reaching out to the General Manger, ( Jerry, I believe) I now understand that this is the tone set by leadership. While my sales experience was STELLAR the follow-up and follow thru with the service department and upper management were nightmare level. The issue has now gotten so bad along with the steering column seeming to stick) that I have no choice to return for the third time. Wish me luck! I’m going to say a prayer AND keep my fingers crossed- More

Great fast service kind people great lounge area with charger ports snacks coffe and a great environment charger ports snacks coffe and a great environment More

After the scheduled Maintenance Service, my car is no more driving smoothly. a. the brake could barely stop and it makes loud sound. b. the sound of the car is loud when the engine starts and whil more driving smoothly. a. the brake could barely stop and it makes loud sound. b. the sound of the car is loud when the engine starts and while driving. c. the steering makes sound when parking or reversing. I returned the car twice with the above complaints and replacements of both the front and back brake pads along with resurface rotor were fixed and paid for. Up till this moment, the brake is still not functioning well, the sounds of both the engine and steering persist. I feel unsafe driving the car. It looks like the more the problem of the car will be, if I return to complain again. More

Terrible customer service, collision center returned my car in a worst shape than what I dropped my car for cosmetic work to be done. Never done/completed was was promised when dropped off and the whole ex car in a worst shape than what I dropped my car for cosmetic work to be done. Never done/completed was was promised when dropped off and the whole experience was a total xxxx show More

Salesman was great, rating and comments are not on him. The car came with aftermarket wheels and the wheel lock key was never produced by mechanics and Management never returned my calls. Had to break off The car came with aftermarket wheels and the wheel lock key was never produced by mechanics and Management never returned my calls. Had to break off wheel locks/lug nuts. AC also when out within fist week, but luckily it was under warranty by the manufacturer. I guess this is how they treat cash buyers. More