ALM Kia South - Service Center

It was a nice and clean environment, friendly staff. This will be the location I always have my car serviced at. This will be the location I always have my car serviced at. More

GREAT CUSTOMER SERVICE. . Will retun for services Nice representative. Nice experience and nice environment place. . Will retun for services Nice representative. Nice experience and nice environment place. More

Great customer services. Knowledgeable associates and courteous. I did not feel rushed and they took the time to explain everything to me. Knowledgeable associates and courteous. I did not feel rushed and they took the time to explain everything to me. More

I had an issue with my car and Im glad they saw my car right away. I only waited for an hour for them to run diagnostics on my car and they figured out the problem. right away. I only waited for an hour for them to run diagnostics on my car and they figured out the problem. More

I was charged for tire rotation and it wasn't completed. The type of vehicle that I have showed that my tire pressure was low on the drive rear side and I was having problems with that perticulair tire. W The type of vehicle that I have showed that my tire pressure was low on the drive rear side and I was having problems with that perticulair tire. When I checked my vehicle status it still showed that the same tire was still in the same spot. I called and spoke to the service technician Alana and explained why I was calling she placed me on hold to accept another call and eventually line was disconnected. I called again and spoke to Steven at the service center and explained to him what happened and requested a refund for the tire rotation that never happened. He told me that cooperate will be contacting me to send me a refund via mail. I need to know what is going on with my refund. I don't appreciate being brushed off like I don't know what just . I arrived there at around 830am and my oil change took 4.5 hours to complete, because the tire rotation never happened. More

This dealership was super easy to work with. We live in Texas so our purchase was 100% virtual and so smooth! We live in Texas so our purchase was 100% virtual and so smooth! More

I will never use ALM again and will tell everyone I know to stay far away. Vehicle arrived at ALM on 6/23/22 and did not get completed until 10/16/22. Every time I tried to call Service Department to get an to stay far away. Vehicle arrived at ALM on 6/23/22 and did not get completed until 10/16/22. Every time I tried to call Service Department to get an update, no one ever picked up the phone. I even witnessed this in person the day I picked my vehicle up - two service reps playing on their cell phones while the Service Line rang repeatedly. My vehicle quote did not specify remanufactured engine, but that is what they put in. There were fault codes that were never corrected and they claimed were not there when we picked our vehicle up, even though less than 48 hours later the vehicle was towed back to ALM and fault coded like the original service quote. I even had an aftermarket repair shop tell me the dealership should have specified the installation of a remanufactured engine and what parts would be new versus reused. You can't trust this dealership to do the right thing and do the work right. Go to another Kia dealership and save yourself the headaches. More

I had a wonderful experience getting my first oil change and tire rotation. The staff was kind and knowledgeable about the service that I would receive and tire rotation. The staff was kind and knowledgeable about the service that I would receive More

The general manager in the branch is the worst person ever! The first and last Kia for us. ever! The first and last Kia for us. More