ALM Kia South - Service Center

I have enjoyed getting service work complete on my vehicle. Mr. Steven and staff there are always pleasant. vehicle. Mr. Steven and staff there are always pleasant. More

Everyone was kind and respectful. I completed my deal less than two hours. Thank you, Kia South I completed my deal less than two hours. Thank you, Kia South More

Was a wonderful experience very professional and quick easy going I would recommend people to shop Kia south easy going I would recommend people to shop Kia south More

Really good experience, was able to accomplish my goal due to the efficiency and effort of my dealer. due to the efficiency and effort of my dealer. More

Great customer service. This team is very caring and they were able to fix all of my problems quickly. This is the only place that i take my car for services. This team is very caring and they were able to fix all of my problems quickly. This is the only place that i take my car for services. More

Service sucks, no communication or accountability. Booked a service a day before the appointment for 2 recalls on a vehicle that is a rental. They ensured me that it would not take long and that there Booked a service a day before the appointment for 2 recalls on a vehicle that is a rental. They ensured me that it would not take long and that there was NO back order on parts. Dealership is a hour away. I get there, and make sure to add oil change since I’m already driving so far and this is the dealership I purchased the car from. I am also looking at other vehicles to buy same day. They take my vehicle back to service, I wait in lobby for about a hour+. They comder and no timetable… The only excuse/reason given was “status could have changed this morning”… that’s a slap in the face, Why wasn’t I called and notified if that was the case?? Why did y’all proceed with the oil change knowing that the recall was my main appointment reason and this is a rental vehicle and that the oil change is useless if the vehicle can’t be used. Just to take my money? No accountability at all. After purchasing my vehicle here, getting many oil changes and services over the years, not sure if this business will ever get our money again. **Update, another local Kia dealership (Jim Ellis) was able to order the recall parts, set appointment, give timetable, and complete service. In ADDITION TO THAT, they stated that my OIL IS ALREADY LOW(ALM Kia south did oil change JUST LAST WEEK).. Highly, highly disappointed. Felt that they just took my money More

Great customer service provided by service team upon arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. arrival was immediately tended to by service Representative and received my vehicle in less than 2 hours for an oil change. More

I had a great experience i will come here for all my needs going forward needs going forward More

I dropped my car off for a repair on the front passenger side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an side cv axle. I have a warranty that covers the diagnostic, repair costs and taxes, while I am responsible for $100 deductible. I also requested an alignment, which cost $119. So, my total out of pocket was $219. I was shocked to say the least when I was informed that my total out of pocket was $574.95. I questioned how was I responsible for an additional $355.95? I was told that it took the technician 4 hours to repair my car. I contacted my warranty company and they advised that the total hours for the repair according to the labor hour guide was 2.5 hours. After a lot of back and forth, I was contacted and informed that “Maxcare cleared everything up and advised how the additional hours would be paid”. Well, that was not true, because Maxcare was not paying for any additional hours, as the invoice that was sent to them did not contain “additional “ hours. So upon picking up my car, I looked at the invoice and it was not the same invoice that the service advisor sent to me with the “additional” hours. Somehow, the labor costs magically decreased to the correct amount ($494.95), as opposed to what I was sent ($819.95). Long story short, the employee tried to overcharge me and I will never return to ALM Kia due to fraudulent charges. I can just imagine how many customers had been “up charged” by your facility. Also, when I picked up my vehicle, NOONE wanted to assist my husband and I. We waited for help and then had to walk into an advisors office, in which his demeanor was rude and he acted as if we were bothering him. This facility is the worst! More

My experience with the service department was very positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed positive. I arrived at my appointed time, and was greeted by my assigned Kia representative. After gathering his required information, I was directed to a very clean and comfortable waiting area. The service on my car was completed sooner than I expected, and I was pleasantly surprised. More