ALM Kia South - Service Center

The service is very bad it's very unfriendly no one gives a xxxx about you if you're not immediately by a car it takes forever and a day to get your car to service the so-called courtesy wash is a big joke d a xxxx about you if you're not immediately by a car it takes forever and a day to get your car to service the so-called courtesy wash is a big joke do something about your operation up on the operator on the phone they are very disingenuous they it put you on hold and never come back More

This dealership was amazing, and I would definitely recommend this dealership to a friend. My advisor was amazing and very knowledgeable, and he even greeted me with in the first 30 seconds of arriving recommend this dealership to a friend. My advisor was amazing and very knowledgeable, and he even greeted me with in the first 30 seconds of arriving on the service drive with my car. ALM KIA keep up the good work. More

Horrible dealership every time I bring my car in for service nothing gets done Kia is the worst dealership ever Union city to be exact service nothing gets done Kia is the worst dealership ever Union city to be exact More

Brandon was a amazing advisor and kept me up-to-date with anything in my car was going through thanks again Brandon anything in my car was going through thanks again Brandon More

Everything was great. The Manager did an outstanding job assisting with getting our vehicle in and serviced. The facility was nice and clean and everyone was very friendly The Manager did an outstanding job assisting with getting our vehicle in and serviced. The facility was nice and clean and everyone was very friendly and accomodating. More

The service was good, courteous and timely as always! The service department personnel are always nice. The service department personnel are always nice. More

Went in for AC repair. They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined, brought it to another shop for a second opinion. Brought that estimate back to ALM south and they told me their work was guaranteed and if I left it and they could fix the problem my $430 would be rolled into the cost of further repair. Agreed to this and the kept it for two weeks. Got it back, Freon leaked out in two days again. Took it back again. They kept it for another two weeks. When they called me to come pick it up they said they found the leak and repairs would cost $3500. Plus the headlights did not work. I insisted they check the lights and went into the service bay to oversee the work. Two low level techs were discussing my car and didn’t realize I was the owner and were saying “he just gone have to wait”. They tried to throw me out of the service bay and threatened to call the police. I remained and got the service manager and the AC technician to show me the blown bulbs in my headlights. They refused to replace the bulbs, which were both working when I dropped the car off. Throughout the ordeal I had spoken to the dealership boss and the head of the company with zero effort from either one to help me get to the bottom of the issues. No one answers when you call and the managers voicemail always says mailbox full. This is a horrible dealership and no one should ever use their services or buy a car from them. The repairs needed were done by another shop in a day and a half and only cost me $1700. More