ALM Kia South - Service Center

The service was good, courteous and timely as always! The service department personnel are always nice. The service department personnel are always nice. More

Went in for AC repair. They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined They filled it with Freon and charged me $430. Freon all leaked out within two days. Took it back and they wanted to keep it for three days. Declined, brought it to another shop for a second opinion. Brought that estimate back to ALM south and they told me their work was guaranteed and if I left it and they could fix the problem my $430 would be rolled into the cost of further repair. Agreed to this and the kept it for two weeks. Got it back, Freon leaked out in two days again. Took it back again. They kept it for another two weeks. When they called me to come pick it up they said they found the leak and repairs would cost $3500. Plus the headlights did not work. I insisted they check the lights and went into the service bay to oversee the work. Two low level techs were discussing my car and didn’t realize I was the owner and were saying “he just gone have to wait”. They tried to throw me out of the service bay and threatened to call the police. I remained and got the service manager and the AC technician to show me the blown bulbs in my headlights. They refused to replace the bulbs, which were both working when I dropped the car off. Throughout the ordeal I had spoken to the dealership boss and the head of the company with zero effort from either one to help me get to the bottom of the issues. No one answers when you call and the managers voicemail always says mailbox full. This is a horrible dealership and no one should ever use their services or buy a car from them. The repairs needed were done by another shop in a day and a half and only cost me $1700. More

This was a bad experience my sales person Shaletta was bad she didn’t know nothing about cars. She told me that she was going to have them to Che l everything out on the car. After we had checked the oil bad she didn’t know nothing about cars. She told me that she was going to have them to Che l everything out on the car. After we had checked the oil and stuff. She had the car half cleaned and it wasn’t no oil in the car l told her to have them to check the brakes she claim she did she didn’t l wouldn’t send anyone to this car lot they are not interested in making the customers happy and satisfied. And her boss Rodney is awful as well he always says l don’t work in that department very unprofessional l will not go back at all. Them two need to be fired for how they treat people. More

I love how the waiting area is always clean and they have a variety of refreshments to choose from. Whenever I go, I always set my appointments with Precaria, she's absolutely amazing! She's very knowledgeab a variety of refreshments to choose from. Whenever I go, I always set my appointments with Precaria, she's absolutely amazing! She's very knowledgeable of services and recommendations, quotes accurate wait times, and she always offers excellent customer service. She makes my experience that much more enjoyable ALWAYS! More

I love working with Paris, she is truly an asset to your dealership. She takes good care of me. dealership. She takes good care of me. More

I have a car 2013, kia soul that have a recall but the car sat and now the recall is expired but the wheel knocks from side to side , very dangerous, with kids in the car , they charging me $440 to fix, i car sat and now the recall is expired but the wheel knocks from side to side , very dangerous, with kids in the car , they charging me $440 to fix, it was escalated to DM who declined to fix, not happy! More

I was sold a car that had issues from the moment I left the lot. I was given the run around to get it fixed and basically stuck with the car. The dealer was too busy trying to avoid responsibility for any the lot. I was given the run around to get it fixed and basically stuck with the car. The dealer was too busy trying to avoid responsibility for any repairs they were saying I caused damaged to the car within a few days of purchase. However it turns out that chevy needed to repair a recall on the car. More

Agent Stephen was very very professional and friendly. Had a long waiting time period but it was worth the final result Had a long waiting time period but it was worth the final result More

Steven customer service was phenomenal. 5 stars across the board. The best service I’ve had since I’ve been bring my car to this dealership 5 stars across the board. The best service I’ve had since I’ve been bring my car to this dealership More