Back

ALM Kia South - Service Center

Alpharetta, GA

4.1
1,280 Reviews

1,280 Reviews of ALM Kia South - Service Center

Sort by
October 18, 2023

The worst service center EVER! !!! I will never go back there again they over charges by 1,900 then they acted like it was my problem. More

by SONIAJTAYLOR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jerry Howell
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven, and Brandon in service dept along with the mgr of the service dept
October 16, 2023

This dealership is great. They are very helpful, informative, nice and prompt with their business. More

by Camryn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Oct 16, 2023 -

ALM Kia South responded

Our pleasure to assist you today! Thank you for stopping by

October 13, 2023

Always professional… and attentive. Rebecca is one of my favorite professionals to deal with. She very knowledgeable at what she does More

by SJOHNSON.2586
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca
October 09, 2023

Mr Steven Hicks is awesome, he helped got my car taken care of in a timely manner. More

by PEPPERSM33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
Oct 10, 2023 -

ALM Kia South responded

So happy we could assist you in service. We look forward to seeing you next time

October 09, 2023

I would NEVER use them again. They somehow lost my second key to my new car, now are not responding to any correspondence from me. They told me that my first sales agent and finan More

by danafadams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaq, Dennis, Marc.
Oct 10, 2023 -

ALM Kia South responded

Sorry to hear about your experience we will look into this issue. Our policy on used vehicles is to put $15 worth of fuel in the car.

October 09, 2023

Paris was great, thank you to the whole team! I was very pleased. Thank you very much! More

by itzzzzmallory7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paris
Oct 10, 2023 -

ALM Kia South responded

We enjoy helping our service customers, enjoy. We will see you next time

October 04, 2023

Cannot get in contact with anyone phone ring and ring. The voicemail is full. Service wasn’t all the way done. just horrible service and customer service More

by STARRMIDDLEBROOKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brandon( Service department)
Oct 05, 2023 -

ALM Kia South responded

We repaired everything your ins company approved. The other items would need your approval let us know if you want those items repaired. If not we understand completely

October 02, 2023

this dealership provides great customer service and service time I had no issues or problems from them! More

by BACCENDKID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N,/A
October 02, 2023

The dealership is very clean , and comfy when you’re waiting on your vehicle. Customer service is very good ! More

by HARRIS.STEPHANIE97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jerome Bigby
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
September 30, 2023

Lied to me about the state of my vehicle m. They said it would be ready between 3-10 days and it wasn’t. They said they couldn’t reproduce the issue in my car but then they told the other deale More

by SRBRESEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t remember the names
Oct 02, 2023 -

ALM Kia South responded

Unfortunately there are still parts delays. We do not supply loaner vehicles, renting a car is always the customers choice. You are always welcome to take your vehicle to a different Kia Store for service, we are sorry you did not enjoy our service department

...
25
...