ALM Kia South - Service Center

The wait time was less than 2 hrs. I was updated on my service every step of the way. I was updated on my service every step of the way. More

This dealership needs to start verifying email addresses. I've never used this company, I've never even been to Georgia. Get your IT procedures up to date, it's extremely easy to verify an email! I've never used this company, I've never even been to Georgia. Get your IT procedures up to date, it's extremely easy to verify an email! More

The intake process and the communication (text updates in the service process) were very good. Telephone communication was inadequate when I felt the need to contact someone. I was sent to a voice mail box t the service process) were very good. Telephone communication was inadequate when I felt the need to contact someone. I was sent to a voice mail box that did not accept messages (fail). The vehicle was repaired and I was impressed with all of the service checks. I was happy with the repair. In addition to the recall issues (which were taken care of) and the needed service work, I had to replace a new tire that was damaged on my way to ALM Kia South. I authorized them to replace the tire with one that matched my new set and was willing to spend the extra money if necessary (which wasn't, although the new replacement tire slightly exceeded the cost of the damaged tire). But, they installed a Hankook tire (I completely understand that a Korean care dealership would want to install a Korean Co. tire....probably due to discounts they earn) instead of a Continental tire as I had requested. Outside of the inability to speak to someone and the tire....I was quite happy. More

Very thankful for Mr. Steven. He is very knowledgeable and very nice and respectful. I appreciate all his assistance. Steven. He is very knowledgeable and very nice and respectful. I appreciate all his assistance. More

My experience was great. I was in and out in less time than quoted. Very nice staff I was in and out in less time than quoted. Very nice staff More

The service center personnel were quick and thorough in explaining procedures and understanding my requests for my car. Where I think improvements can be made is outside signage in the front of the dealers explaining procedures and understanding my requests for my car. Where I think improvements can be made is outside signage in the front of the dealership pointing the way to the service department entrance. Additionally the service center would be much more professional if the service agents cleaned up their work areas to look uniform and not “junky” with personal paraphernalia and mementos. More

They were very attentive, updated me every step of the way about my car and made me feel very valued as a customer way about my car and made me feel very valued as a customer More

This was a great experience. It was very smooth and they completed all my services. It was very smooth and they completed all my services. More

Prompt service. Knowledgeable and friendly service. Made me feel welcome and they were all eager to help. GREAT customer service! Knowledgeable and friendly service. Made me feel welcome and they were all eager to help. GREAT customer service! More

Wonderful customer service. The sales department and service department is very helpful and courteous. I definitely recommend them. The sales department and service department is very helpful and courteous. I definitely recommend them. More