ALM Kia South

Jawon Shaw was an amazing salesman. He went above and beyond. However, I have my reservations about the dealership. I bought my car on Nov 30th and today Dec 31st, I found out the deale He went above and beyond. However, I have my reservations about the dealership. I bought my car on Nov 30th and today Dec 31st, I found out the dealership just submitted the registration to the County Tag Office when I called to find out why I hadn’t received my license plates. Obviously, the Business Manager Kenneth Dukes dropped the ball. On top of that, I took my car in on Dec 6th for a recall that you’d think they would have took care of while the car was sitting on their lot. Well as of now the recall has not yet been resolved although they claimed to have fixed the issue while I sat there. And I’ve called them three times over the last few weeks and I’m waiting on the warranty paperwork work from Service Advisor Jeril Lymon. This is very concerning considering I purchased a used 2023 Kia Telluride from this dealership and I’m still waiting for Chase the Service Manager to reach out to me when the replacement weather stripping is back in stock and available for for vehicle as promised. One thing I can say is Chase came through on replacing the roof racks that were missing keys at the time of purchase. However, I am willing to change the dealership rating if/when the service dealership resolves the issues I’ve listed. More

I had a great experience. The wait time was a little longer than I would have liked but other than that no complaints. The wait time was a little longer than I would have liked but other than that no complaints. More

Excellent service. Attendant was at my car to service me for my appointment as soon as I arrived. Attendant was at my car to service me for my appointment as soon as I arrived. More

Horrible service and horrible communication. They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to They kept our car for 5 months and fixed nothing. They kept sending us emails that it was repaired and they never fixed anything. One time we came to see what was going on and they told us “a part was missing” and asked us where it was. We explained nothing was missing when we dropped it off. They later found it in their mechanic shop area. We felt with over 3 managers and 5 specialist. Every-time we got a new promise but nothing was ever fulfilled. We had to call corporate twice. It was a horrible experience. To the point I don’t ever buy another Kia again. Just to be sure I don’t have to deal with them. I absolutely hated dealing with them. They never picked up the phone. They never called when they said they would. Everytime I wanted some king of update, I had to drive an hour up there everytime to talk face to face because they never called back or picked up the phone. Just horrible. More

I had 2 salesman. One was ok and the other was trash! When the car I purchased was taken to get emissions, the girl stopped to get food so the car smelled like the foo One was ok and the other was trash! When the car I purchased was taken to get emissions, the girl stopped to get food so the car smelled like the food she had gotten. I was told that a break light and front lamp was ordered for the car and that I’d be contacted when the parts came in. It’s been almost a month and I have not been contacted. I also requested a key fob for the car because I was only given a valet key. That also did not happen. Needless to say, I will not be car shopping here again. More

As soon as I walked through the door I was greeted. My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful My service did not take long either. The store was clean and my service advisor Mr.Brooks was extremely friendly and helpful More

I signed paperwork put money down has been driving this vehicle for about 3/4 weeks now that want me to bring it back these ppl has been so far deep in my personal life asking questions on things that’s vehicle for about 3/4 weeks now that want me to bring it back these ppl has been so far deep in my personal life asking questions on things that’s not relevant to car buying at all the worst mistake I’ve ever made I wouldn’t recommend no one to AlM KIA South Bad business bad experience More

Since DEC 4, 2024 dealership never send me my 2nd key as they promised me to send by FED-EX.. I found 2nd row headrest old and discolored, I did send picture to Sales person. I contacted dealership many tim they promised me to send by FED-EX.. I found 2nd row headrest old and discolored, I did send picture to Sales person. I contacted dealership many time, nobody answer phone. mailbox is full. KIA customer care case# 16903243 was opened. dealership don't answer KIA customer care phone calls either. ALM KIA IS a biggest KIA dealer in Georgia. I Don't know how will they provide good service until I own this brand new vehicle. spend more than 3 hour when I purchased this car. spend more than 2.5 hour when I pick up the car. I Had VERY VERY BAD EXPERIENCE. NEVER EVERY THINK ABOUT KIA VEHICLE. YOGESH PATEL..... More

My sell lady was fantastic . We tested drove the car she explained the main features to me on the test ride I give her 10 star We tested drove the car she explained the main features to me on the test ride I give her 10 star More

The environment was clean and welcoming. I appreciated the service I got while shopping there. I appreciated the service I got while shopping there. More