ALM Kia South

Perfect customer service, dedicated to satisfying from the smallest to the most essential customer concerns the smallest to the most essential customer concerns More

my salesman was awesome. He was friendly and paid attention to what i wanted. For a new salesman-he was the best and time efficient. He was friendly and paid attention to what i wanted. For a new salesman-he was the best and time efficient. More

The management doesn't honor prices from True Car buying experience from the Credit Union. The finance manager added items without asking first. This was by far the WORST experience ever. experience from the Credit Union. The finance manager added items without asking first. This was by far the WORST experience ever. More

My purchase at Kia ALM South was easy and comfortable. Andrew made the process very straightforward. I love my new car! Andrew made the process very straightforward. I love my new car! More

my sales went above and beyond for me to get my new automobile. He was very friendly and pay attention to my details of the car i want. automobile. He was very friendly and pay attention to my details of the car i want. More

I reported issues that I was facing with my brand new 2024 vehicle in May as of October. I have had little to no resolve on said issues every time I call no one from the service department answers. When 2024 vehicle in May as of October. I have had little to no resolve on said issues every time I call no one from the service department answers. When I go up to the location I get turned away because the parts I requested back in may are not available. More

The dealership has a referral reward program that they did not honor in regards to my purchased. I would like to know why. did not honor in regards to my purchased. I would like to know why. More

This dealership admittedly damaged the car on all sides during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought i during the buying process. The excuse given by management is “these young salesman aren’t careful sometimes” and “That’s why you should have bought it on my first visit”. The dealership obviously had a problem with me comparing offers and not buying until I was able to secure insurance which is normal shopping practices. As a solution, salesman manager also offered me to pay for it myself out of pocket and said they would make no adjustment on the price or deal. In any other industry, if the product is damaged, the price would not remain the same and the dealership would use better customer service rather than rolling the cost to me. This was a purposeful shady hateful retaliatory gesture. This dealership expected me to make a 5+ year financial commitment over the weekend, which is unreasonable. To top it off, they ran several duplicate credit inquiries on the day of purchase, after I had already gone through the approval process. This seemed like an intentional move to hurt my credit profile and future creditworthiness. Lastly, I received the car after what they called a “full detail,” but it still had sticky marks from no-smoking stickers on the center console from when it was used as a rental car, which hadn’t been cleaned. For a $40k purchase, I expected much better. More

I requested that the car documents be sent to me by email, and the finance department agreed. Since then, I’ve called the salesman several times and emailed the finance person, but I’ve received no res email, and the finance department agreed. Since then, I’ve called the salesman several times and emailed the finance person, but I’ve received no response. The only reply I got was from the salesman, who said, “Sure, I will handle it,” but nothing has happened since. More

Lack of information avoided my phone calls never returned any of my phone calls whenever I reached out vehicle fluids were not topped off any of my phone calls whenever I reached out vehicle fluids were not topped off More