ALM Kia South

Bait and Switch I called Atlanta Luxury Motors at the Union City location and talked to a sales rep and he confirmed the price and Carfax was correct. After driving a I called Atlanta Luxury Motors at the Union City location and talked to a sales rep and he confirmed the price and Carfax was correct. After driving an hour and a half to my parents, I called again to make sure everything was still correct and the car was still on the lot. I was told it was. I drove down there with my dad who took the time out of his day to look at it with me. After looking at the car by ourselves and waiting over an hour to see the sales rep, we finally met with him and test drove the car. I liked the car and we went inside to the discuss price. I asked to see the Carfax and everything matched up. I filled out the paperwork to get financing and he took it to management. After about 30 minutes the sales rep was informed that the price of the car was no longer $9999 and was now $11999. I was shocked; he said management said the car was selling for $12000 at auction so they would not honor the price. After arriving home I called and got the phone number for the manager. After talking to him he said that it was a misprint even though the price of $9999 was listed several times on the craigslist ad and I called down there to make sure the price was right. He proceeded to tell me it was a misprint which is a lie it wasn't an error it was a blatant price change. The definition of misprint is as follows, "a mistake (such as a spelling error) in something printed" this was not an error. The manager’s name was Mr. Hicks. He proceeded to say that the ad states they aren't responsible for a misprint. Here is what the ad states, "These are the standard features and specifications for this vehicle. Actual features may vary. Please see the details for this vehicle above. We do our best to list all the correct information, however we will not be bound by or responsible for any error or misprint in our advertisement. It is the customer's sole responsibility to verify the accuracy of the prices with the dealer as well as the existence and condition of any equipment listed. We may or may not have all the keys, owner's manuals, and floor mats, but we will be happy to obtain extra ones for you at our cost. Pricing subject to change without notice." However this wasn't an error or a misprint. And like their disclaimer states I did call and “verify the accuracy of the price with the dealer.” Mr. Hicks lied about the price and decided not to honor his word. I believe this is called bait and switch you decide. More

Great people; amazing service!! Bought a 2011 Honda civic from them (Georgia best motors then) in January 2014 at a great price. However, soon after, the snow days followed and I sta Bought a 2011 Honda civic from them (Georgia best motors then) in January 2014 at a great price. However, soon after, the snow days followed and I started having problems with the car. Even though I signed a contract relieving them of the responsibilities, they still fixed my car(about 600 bucks) for no cost. They found a mechanic in my area, purchased and shipped the parts and got everything up and running with no additional charges. Great and immediate service!! More

Great Car Buying Experience The sales team here is awesome. They followed up with me daily until we found the perfect SUV. Pleasant, friendly staff. This is what a car buying exp The sales team here is awesome. They followed up with me daily until we found the perfect SUV. Pleasant, friendly staff. This is what a car buying experience should be like. More

Great Experience Purchasing my Lexus from Atlanta Luxury Motors has been the best car buying experience that I have ever had. Billy was very helpful, professional and Purchasing my Lexus from Atlanta Luxury Motors has been the best car buying experience that I have ever had. Billy was very helpful, professional and patient. The finance manager was very pleasant and everyone else that I met at the dealership was also pleasant. I will recommend this dealership to others. More

Great Dealership To Work With I was looking to buy my wife a new car and happened upon ALM. After searching the inventory on their web site I finaly found a car I thought my wife w I was looking to buy my wife a new car and happened upon ALM. After searching the inventory on their web site I finaly found a car I thought my wife would like. A 2012 Infiniti G37X with only 9,300 miles. I called and spoke with Billy and told him the car I wanted. The car was actually in Roswell which Billy promptly told me he would run up and bring the car down to Union City, which he did the next day. My wife and I came to the dealership to pick up the car that afternoon and found one gorgeous Infiniti. Billy was a pleasure to work with. He was very knowledgable about the cars features and specs. If you want a luxury car at a geat price call Billy Isaza. This was the easiest car buying experience I have ever had. Billy,until we meet again my friend. More

Working on it Will review once work is completed. They did release the employee that lied to me, and say they will make it right. The honesty and action so far is a Will review once work is completed. They did release the employee that lied to me, and say they will make it right. The honesty and action so far is a plus. More

Awesome experience We went to this dealership based on a vehicle we saw on autotrader.com. Carl was extremely knowledgeable and professionally personable. He put us in a We went to this dealership based on a vehicle we saw on autotrader.com. Carl was extremely knowledgeable and professionally personable. He put us in a great vehicle. Then the Finance agent, Marques, worked utter magic to get us the best deal possible. Please come and see them ASAP! More

Great customer service Upon our arrival at ALM, we experienced great customer service. From our car salesman Billy Isaza, to Randy working on the numbers, and Marcus explain Upon our arrival at ALM, we experienced great customer service. From our car salesman Billy Isaza, to Randy working on the numbers, and Marcus explaining the numbers to us, we did not feel like we were there to help them make a sale. They made me feel like I mattered and they were there to help me get the SUV I wanted without the hassle or feeling that they were "getting over" on me. Billy went out of his way to make sure I was taken care of and things were to my satisfaction. I would highly recommend ALM to our friends and family. More

SUPERB CUSTOMER SERVICE My mom and I actually set an appointment via internet before we went in to the actual dealership. When we got there, the car we looked at online was a My mom and I actually set an appointment via internet before we went in to the actual dealership. When we got there, the car we looked at online was already parked for us to test drive. Mr. Isaza was so kind and respectful and made this whole process a breeze. Being that this was my first experience going in to get a car for me, I thought that the salesmen would be sharks and would not allow me to leave without buying, but it was the total opposite. Mr. Isaza was professional and allowed me to make the decision. I am happy with my purchase. Thanks Mr. Isaza. More

ALM South, Union City I recently purchased a used car from ALM South, in Union City. This dealership, just recently opened and my experience was better than expected when I recently purchased a used car from ALM South, in Union City. This dealership, just recently opened and my experience was better than expected when dealing with purchasing a used car. First of all, you never get what you want for your trade in, however I have to say that the price that was offered was fair considering the mileage that was on my trade in. I just took me moment to realized the true value of my trade in. The prices for their vehicles are well within market value for those cars or better. Believe me, I searched several dealerships for the vehicle that I ended up purchasing, and no one came close to the prices that were offered by ALM. The sells person, "Carl" was very knowledgeable of the of the vehicle and was able to point out various features. The finance officer, Will Green was also helpful. He worked diligently to find financing for my vehicle. The General Manager, was also straight forward during the negotiating process. Purchasing a vehicle, can be a very difficult process due to all the factors involved, such as negotiating price for new vehicle, trade-in value, and financing. Overall, I'm very happy with the car buying experience with ALM, South in Union City. I will definitely consider them when purchasing my next vehicle. DJ More