ALM Kia South

Great Experience with Shawn Cabell!!! Another dealership referred me to ALM, because I was specifically looking for a Lexus RX350. My salesperson was Shawn Cabell, who was so professional, Another dealership referred me to ALM, because I was specifically looking for a Lexus RX350. My salesperson was Shawn Cabell, who was so professional, knowledgeable and attentive to my needs. Shawn was persistent, worked late and eventually drove to another ALM dealership to get me the exact Lexus RX350 I was looking for. The entire ALM South staff was so nice and I will definitely recommend this dealership to my friends and family! More

Great My Car salesman Christopher was great, he helped me find the right car for me. He was very polite and took his time to understand what I was looking My Car salesman Christopher was great, he helped me find the right car for me. He was very polite and took his time to understand what I was looking for. More

Great experience!!! I am not the biggest fan of buying a new car, however is something that must be done. I went to ALM South and really liked the variety of cars. I wa I am not the biggest fan of buying a new car, however is something that must be done. I went to ALM South and really liked the variety of cars. I was able to find what I was looking for and with the help of Jeremy Long buy the vehicle. It was a very painless process. Jeremy is very personable and showed great customer service. It was like buying a car from a friend. I got a barely used care at a very reasonable price, thanks Jeremy. More

LIARS ON FINANCING THEY TAKE YOUR MONEY Do not do business with this company they lie to you about your financing.THEY allow you to take a vehicle if you put a down payment knowing financing Do not do business with this company they lie to you about your financing.THEY allow you to take a vehicle if you put a down payment knowing financing hasn't went through. I am in the process of dealing with the state to put them out of business. More

Satisfied customer James was very understanding to what my needs were from the get go. He worked tirelessly until he found the best deal based on my situation. I have no James was very understanding to what my needs were from the get go. He worked tirelessly until he found the best deal based on my situation. I have no reserve in sending family and friends to James because I know they will be 100% satisfied with his work More

Great experience especially from our salesman James James did an outstanding job with helping us with the purchase of our new car. He was knowledgeable and had a very no pressure sales tactic that made James did an outstanding job with helping us with the purchase of our new car. He was knowledgeable and had a very no pressure sales tactic that made us feel comfortable every step of the way. He made us feel like we are getting a great deal and at the end of the day he came through with his promise. We got a great deal on a new car and also a very easy trade-in at a good value. More

loved every second Ms. Tierra made sure that I was well taken care of. I am only 18 and I look every bit of it, and unlike most salespeople, she was quick to help me! Sh Ms. Tierra made sure that I was well taken care of. I am only 18 and I look every bit of it, and unlike most salespeople, she was quick to help me! She didn't see a young person drive up, instead, she saw a potential customer and I admire that. More

Looking for a truck Still working with her to find a truck but she has provided good service so far. She gave me the carfax. Without being asked. I like that. Still working with her to find a truck but she has provided good service so far. She gave me the carfax. Without being asked. I like that. More

Looking for Truck No words for Tierra, just kidding so professional, anything I asked boom had the right answer, followers up like no other. Thanks again, Susan ATL. No words for Tierra, just kidding so professional, anything I asked boom had the right answer, followers up like no other. Thanks again, Susan ATL. More

AWFUL AWFUL AWFUL!!! Don’t BUY ANYTHING from here! The car SERVICING experience I’ve had with ALM South has been horrible to say the least. I purchased a 2011 Cadillac SRX from ALM South toward the The car SERVICING experience I’ve had with ALM South has been horrible to say the least. I purchased a 2011 Cadillac SRX from ALM South toward the end of last month. Initially everything went fine with the sale and the sales person Kim was very, sweet, helpful and kind. My deal ended up being closed by an additional sales person, Davida (sp?) who was also personable in her sales. It wouldn’t be until I called the dealership two weeks later, after noticing that my car’s date display kept defaulting to the WRONG date, my car charger outlet STOPPED working consistently and the WORST THING: my car was making a loud NOISE, that everything would head SOUTH. Upon leaving messages and being told BY Mike that he would call me back to schedule a service appt, a week passed with NO return call. After I called again, and stated I’d still been waiting on “Mike” to call me back, I was helped by a new person. I spoke with Marshall who was very kind, and helpful in setting my appointment to get my car seen by the service department. Upon arrival at the dealership I was told they would do a “diagnostic” and let me know if they found anything. Again, Marshall acted as the go between to the service department. He, like Kim was very professional, accommodating and kind as he attempted to be helpful in getting my issue resolved. Both of them went above and beyond to try and help me during my hours at the dealership. Unfortunately, I still ran into a HORRIBLE experience with Mike and the service department. After waiting for my car to be “diagnosed,” “Mike Kaye” comes from the service department and states that my right front bearing needs to be replaced. I explained to him that I understand “as is” car buying laws, however I JUST bought the car. After which THIS is what I was told: 1. They would fix it for $375. After I asked them if they could comprise because again, I just bought the car, he stated he could come down by $75, making it $300. He also stated it would have regularly cost me the part of the car, plus 3 hours of labor ($600). He then stated I was getting a “discount” because they had not charged me to “diagnose” the car and I would only be paying half of $600. -Here’s the issue I have with this. First off, after researching on my own, according MULTIPLE dealerships in the city (ones who DO AND DON’T) special in Cadillac, the man hours needed to fix the car are only 1.5. hours. That fact was also confirmed as it took the ALM South service depart 1 hour and 7 minutes to fix my car. So where was the 50% discount I was claimed to be getting? In short, I was charged wholesale for the part and the labor. 2. Issue #2: When I asked for a invoice for services rendered, I was ONLY given a credit card receipt. The receipt has NO INFO on it aside from the date, the last four digits of my card number and the total amount of $300. There is no list of how much the part cost, how much the service cost OR even what the service was for. As for as that receipt is concerned it gives NO INDICATION as to what I even paid for. THEN to top it all off, I asked for the warranty paperwork for the part that was claimed to be replaced and they said again, they could not provide it. GM warranties all of their parts. This is a part that YOUR service department supposedly order, so why can’t they give me the packing slip paper at the very LEAST that came with the part??? Lastly, I asked for the diagnosis paperwork that even SHOWED that the bearing was the issue as well if there were any other issue. I was then told that they did even DO an actual machine diagnosis but rather, “looked under the hood” and inspected that way. So, let me get this right: I just paid for a $20k car, 2 week later it malfunctions. The service department refuses to fix it as a ETHICAL courtesy for selling a car with a KNOWN issue. After I’m LIED to and told I’m not being charged the full $600, I find out it never cost that amount, even according to the man hours needed as listed in the national mechanics manual. Then to add insult to injury, I’m not give ONE SINGLE PIECE of documentation as to what has been done, the breakdown of how I was charged or even the warranty info on my “new” part. In fairness, I will say, Marshal made several attempts to see about getting the paperwork from “Mike” but was not able to upon leaving and stated he would try over the next of days. Knowing that it’s not his fault that the service department can’t produce proper paper, let me I’m extremely disappointed in Mike’s ability to do his job. I’m offended that I was lied to without remorse. And hearing the excuse that the dealership is transitioning to a new location means nothing as far as I’m concerned. It’s amazing to me that the dealership still had everything in place to take my payment and provided a bootleg receipt but couldn’t provide a simple packing invoice that HAD to accompany the bearing that was supposedly bought. Not only will I not be referring anyone to this dealership, but I fully intend to use my Facebook, Instgram, Twitter and online magazine to write about the awful service experience I received. With a combined audience of over 20k people, I’m sure someone can benefit from my being swindled out of an additional $300 on a 20k purchase. At the very least the dealership should have at tried rectify this... signed, Still Waiting On A Resolution N. Washington More