ALM Kia South

Great Customer Care I went to a few car dealerships and after comparing prices I found that ALM South had the lowest prices and the best quality cars. Once at the dealer I went to a few car dealerships and after comparing prices I found that ALM South had the lowest prices and the best quality cars. Once at the dealership I was greeted by the receptionist who was very pleasant and sent Mr. Perry Howard to help me find a car. After finding the car I was looking for, Perry help close the deal quickly. Perry then took the time by helping me get to the bank to get a cashiers check to pay for the car. It was getting late so I left the dealership and headed home to get my sister. My sister drove me back to the dealership to get the car I just purchased. The dealerships closed at 9pm and Perry made arrangements for me to pick up my car after the dealership closed. Upon my arrival I was greeted by a courteous Security Officer who made me feel real comfortable. Perry Howard and the whole ALM staff took really good care of me and when I buy my next vehicle it will be from ALM South. More

Horrible Customer Service We purchased a 2007 BMW from ALM in Gwinnett in June 2015. Well what a horrible experience this has been. For starters they had just gotten the vehi We purchased a 2007 BMW from ALM in Gwinnett in June 2015. Well what a horrible experience this has been. For starters they had just gotten the vehicle in and had not serviced it, however they assured me that everything would be taken care of and the vehicle would be ready for purchase. This is the first of many excuses. Secondly, they claimed to have serviced the car and notified me that it was ready to go and we could pick it up. When arriving just two days later to take possession of the car, it had an extremely horrible sound in the rear (like it was going to fall apart) and the AC was inoperative (too hot in ATL) not to have AC in your car. We returned to the dealership and explained what was going on and again, they falsely fixed the problem. Again, we had to almost threaten to contact our attorney just to get them to service the car again. After finally getting someone to take another look it was concluded that it was the struts. Now, the thing is if a correct diagnostic test had been performed in the first place all of this would have been taken care of the first time. They had the car for 2 weeks this time. Now after having the car for about two weeks after having it returned back, we noticed a leak underneath the vehicle so we took it to the new location in Union City, and OMG...it was just as bad as Gwinnet if not worse. Marshal Litfield is a fast talker who thinks that he knows everything. But in fact he is a big liar. We took the car and explained the experience we had in Gwinnet and he assured us that they will get everything right. He appeared to take notes and to our concerns, and advised he would contact us with updates. Well none of the above happened, I had to make several phone calls to him and kept getting all of the false promises plus we kept getting conflicting prices for the repairs. He never had a concrete answer. After having the car for 4 days, I called today and he said the vehicle would be ready by 5p and that the repair cost would be one price. Well you know what happened when we returned to the dealership to pick the car. We entered the showroom and he was walking across the room so I called his name and to his surprise to see us, he quoted "I'm having your car pulled around right now". He asked how the bill was being paid and was given a cc. We were in the waiting area for 40mins until he finally returned with some bogus repair slip with $850 that he had charged to our cc stating that they had to have someone from finance to do the billing. First, of all you charged an amount you thought was sufficient in your mind, but not advising the customer what you were doing especially after you had already given us the exact amount due and we had only agreed to that amount and not one penny more. Plus, you don't have an itemized repair bill. There is some shady stuff going on. Its after 9p now, but we will return tomorrow to speak with a manager, because someone is going to give us our money back. Plus it appears that the repairs were half xxx done. I would not recommend this dealership to my WORST enemy. DO NOT PURCHASE A VEHICLE FROM ALM....YOU WILL REGRET IT. More

Perry's the Man to See I would highly recommend going to ALM South if you plan to ask for Perry. I recently bought a car from ALM. They had the inventory and car I was loo I would highly recommend going to ALM South if you plan to ask for Perry. I recently bought a car from ALM. They had the inventory and car I was looking for at a good price. What they didn't have was an appreciation of my time. I sat while cars, keys and paperwork were looked for. Still it was worth it. I give the 5 stars for Perry. He clearly was there to make sure I saw the best of what the dealership had to offer. He demonstrated and made me feel that he was working for my best interest. He came in on his day off to make sure that he helped me through the entire process. GO SEE PERRY! He definitely makes the extra effort to be sure you have the experience you deserve. More

WOWSERS! There is absolutely no way I should have driven off that lot with a car, let alone, the one I wanted. Perry and (financer) Jay worked tirelessly day a There is absolutely no way I should have driven off that lot with a car, let alone, the one I wanted. Perry and (financer) Jay worked tirelessly day and night (and I do mean night) to find me my 2013 Chrysler 200. With my credit history, they shocked me. With my inexperience, they taught me and didn't give me that "car salesman" thing that car salesman give. I have literally been walking outside everyday just looking at my car and thanking God for Mr. Perry. His professionalism and how great he works under pressure is definitely to be admired. Go see Perry and get the ride you want. You will absolutely not be disappointed even a little bit. More