ALM Kia South

Amazing Experience By far this has been one of the best car buying experiences we have had! My husband and I were in the market for a late model Acura. We started our By far this has been one of the best car buying experiences we have had! My husband and I were in the market for a late model Acura. We started our search on Autotrader and Cargurus and contact a number of dealers and private sellers over the course of one month. We additionally visit 2 local dealerships but found pricing to be notably higher than the offers outside of our immediate area. Approximately one week after we began our search my husband had to leave the country on business. We continued looking for a vehicle online separately and discuss them via phone. I contact ALM South via USAA Car Buying Service online and within 10 minutes I received a phone call from Tierra. She informed me that she was presently with a customer but would help me find "my car" as soon as she was free. She and I had numerous conversation where she inquired about my new cars wish list, she sent me emails of cars that fit my wish list. She definitely went above and beyond BUT was not pushy at all. It was apparent that she wanted to sell me a car but more than that she wanted to sell me the right car. My husband return home on Tuesday evening. I called Tierra on Wednesday morning to let her know that we would like to view one car at her dealership. She welcomed this and informed us that she would go ahead and pull "our" car up front and it will be waiting on us. When we arrived at ALM South two hours later (100+ miles), there was a nice selection of luxury cars and just as my salesperson promised she had the car waiting for us up front. We test drove our car and loved it but we still were not sure if we wanted to stop looking and buy. So Tierra pulled up 2 additional car for us to view and drive if we liked. We still were not sure. We drove an additional car.. We still were not sure. We walked through the lot and back to "our" car discussing the cars, the prices, the deals, etc. But all roads led back to "our" car. We bought the 2012 Acura TL "our car" the first car we drove. And we were sure that this was the car that we had been searching for. The best part about this experience was Tierra's commitment to us, her customer. She could tell we liked the very first car, because we keep coming back to it and compare the other cars to it. But, she wanted us to be sure. So she was happy to go back and forth retrieving keys and returning keys even for something as small as the interior color difference. When we decided to buy the car. Tierra immediately requested it be detailed, so that it would be clean and ready to go when we where ready to go. Tierra also notice that the car's gas tank was nearly empty, so she offered to address this before we left the dealership. There was nothing that could have been done better; nothing that should have been done differently. THIS IS WHAT CAR BUYING SHOULD BE!!!! More

Dream Car! I did some online shopping and came across a red Mercedes. After posting my interest Kim a sales associate assisted me from start to finish with the b I did some online shopping and came across a red Mercedes. After posting my interest Kim a sales associate assisted me from start to finish with the best car deal experience I ever had. I thought buying a luxury car would be hard or difficult but thanks to Kim Arnold at Atlanta Luxury Motors buying my dream car was possible!! More

Great person Tierra went above and beyond to make sure I was satisfied. To sum it all up she did not sell me any car but she sold me "my" car. Tierra went above and beyond to make sure I was satisfied. To sum it all up she did not sell me any car but she sold me "my" car. More

Fantastic Jeremy was absolutely the best! He was knowledgeable, pleasant and very helpful. It was a pleasure to work with him, I drove away in a "new" used Acur Jeremy was absolutely the best! He was knowledgeable, pleasant and very helpful. It was a pleasure to work with him, I drove away in a "new" used Acura MDX. I couldn't be happier! More

Good experience I did not feel pressured into the purchase I made. They were able to beat the interest rate I had approved prior. I came from out of state with a lowe I did not feel pressured into the purchase I made. They were able to beat the interest rate I had approved prior. I came from out of state with a lower tax rate and instead of charging the higher Ga rate they charged me the rate of my area of residence. More

Happy!! I came in to look at a Lexus is250. Ari was my salesperson, she was helpful but I wasn't ready to make a decision. Marques assisted Ari and followed u I came in to look at a Lexus is250. Ari was my salesperson, she was helpful but I wasn't ready to make a decision. Marques assisted Ari and followed up with me the next morning. He answered the many questions I had and helped me feel comfortable about the experience. I ended up going back that same night to buy the car. I'm so happy with my decision. Thanks Marques, Ari, and ALM-South More

EXCELLENT buying experience! Kelvin Culler (sals rep) was patient, friendly, pleasant, knowledgeable, and very professional. He answered all of our questions and took time to ensu Kelvin Culler (sals rep) was patient, friendly, pleasant, knowledgeable, and very professional. He answered all of our questions and took time to ensure we were absolutely happy with our choice- going so far as to test drive three different cars with us (now THAT'S patience!!). He made the car buying experience very enjoyable. Marques Holloway (finance manager) was friendly, professional, and also very knowledgeable. He went above and beyond to get us THE BEST possible interest rate. The entire process from beginning to end was smooth and stress free. I would recommend this dealership to my family and friends without a doubt. More

Pleased Jeremy is professional and friendly, doesnt push you. The sales and service experience was very positive. Thank you and im happy with my new truck. Jeremy is professional and friendly, doesnt push you. The sales and service experience was very positive. Thank you and im happy with my new truck. More

Lied to and strung along I just wanted to share my experience with ALM South and hopefully spare someone else the frustration I had to deal with. I live in Kansas City and I just wanted to share my experience with ALM South and hopefully spare someone else the frustration I had to deal with. I live in Kansas City and have been looking for a Ford Expedition for quite a while. THURSDAY: I finally found exactly what I wanted on CarGuru.com at a great price at this dealership. I went to the website and saw that they also offered "NATIONWIDE SHIPPING AT DISCOUNTED RATES". Great!! So I contacted them and the salesperson of the year responded back. She wouldn't budge on the price but I thought it was such a good deal that it didn't matter. I asked about shipping and she said they didn't do that. I cited the website and she informed me she didn't know anything about that. I asked if she could now get me a quote and I was told that was something I would have to do my self. First red flag. I started by filling out the credit app in the early afternoon. I told her I could put $1500 down since I would also have to ship it. Later that night she apologizes for taking so long, but she would get to me in the morning. No problem. FRIDAY: We go back and forth. She needs info from me, I get it for her. About 5 pm our time, my husband calls to get an update. She says she will have the paperwork to us in an hour. It's now 9:30pm our time and no paperwork. I finally get an email and she's now telling me the bank wants a $2500 down payment. I tell her that it shouldn't be a problem as long as the APR is reasonable. Second red flag. SATURDAY: I wait all afternoon and here nothing. I send an email and leave her a voicemail. Nothing. I get onto the dealerships website and click on the chat box. I get a nice young man and he asks if he can help me. I tell him I haven't heard from my salesperson and I was hoping to get an update on our financing. He immediately logs off with no answer. xxx? Later I recieved an email from her stating no bank will approve me because I am late in my current auto loan. I get online to double check and I have CREDITS on both loans because I pay ahead. I tell her she is incorrect and she says to me "It's kind of hard to get a new auto loan approved when you are behind on your current one.". Despite my protests, I never hear back from her. I'm still not sure what the deal was. The only thing I can think of is that the CarGuru price was $2k less than the price on their website so she didn't want to sell it to me. Anyway, I shouldn't have been lied to or strung along. More