ALM Kia South

They broke two different contracts with me Let me tell you about my experience with Atlanta Luxury Motors South 4310 Jonesboro Rd, Union City, GA 30291. So my wife and I have been shopping for Let me tell you about my experience with Atlanta Luxury Motors South 4310 Jonesboro Rd, Union City, GA 30291. So my wife and I have been shopping for a car. Usual deal, we have some money to put down, we have a car to trade in, and we need to finance some. We are shopping well within our budget, and we know what we want. Essentially, all anyone has to do is find us the car and take our money. The process had been going well till we came to Atlanta Luxury Motors South. So on Thursday, my wife found a vehicle she wanted on the ALMS website, and wanted to go take a look at it. So we drove 87 miles from my house to the dealership. She took it out on a test drive with one of the sales people, and liked the vehicle. We said we wanted to have someone come take a look at it. The sales person then went into a story about how some people from Mississippi were coming to look at the vehicle in the morning, however if we wanted to put down $1000 (non refundable) they would hold the vehicle for us. We said we weren't ready to do that yet as we had someone working with us that we wanted to show the car to first. We understood that we ran the risk of losing the vehicle, and we weren't ready to commit. So we went home, and told our friend about it, who made plans to come down and see it at 11am on Friday. So fast forward to Friday. Our agent shows up to look at the vehicle, and takes it for a test drive. As she comes back, she starts to work on a deal on the car and begins to negotiate a deal on the car. A deal is reached at a certain price, we agree to it, and since we weren't there we placed the $1000 deposit by phone to hold the car for less than 24 hours till we can come down and buy it. The deposit agreement even states they won't sell the car to anyone but us during the hold period. Immediately following this deposit, another couple comes up and tests drives this vehicle. They then come back, and apparently made an offer for the sticker price, because our deal and deposit was immediately rescinded, after taking our money, and our car was sold to the other people. This was strike one, and was absolutely unacceptable. However, it gets worse. Following this disaster, everyone involved is angry. The sales person then tries to find another vehicle for us, and make a good deal for us to make up for the rudeness. The sales person in this scenario actually does a good job, but the sales managers here seem to make a living ripping people off. He finds us another deal, and offers us an excellent offer to make up for it. We then get this deal completely done on the computer and everything typed up. We are happy enough with this situation given the circumstances. We then place a second $1000 deposit (the first one was refunded to us) to hold this deal till Saturday morning. So Saturday morning comes up, we drive a second 87 miles one way to the dealership, and walk in to complete the deal that we had made, on the computer, with the sales manager on Friday. We walk in, happy and smiling to make the deal. After a few minutes, the sales manager comes over again, and says the deal they made yesterday doesn't apply, and they are going to charge us $2000 more than everyone had agreed to yesterday. This is twice in 48 hours this dealership had completely reneged on a deal, and broke their word with customers. Two deals were broken between us and this dealership, both in violation of written documentation they provided to us. During this final conversation we were told the following things: "No one is getting screwed here" "We don't do holds here" "You know your trade isn't worth what we were offering for it" "I'll refund your money when I'm good and ready to do it" Worst of all, the sales manager turned to our sales person, who was trying to do the right thing this whole time and said "MJ is going to get fired as soon as you leave here". If they treat their employees this way, right in front of a customer, what are they doing to their customers? This place betrayed my trust, and they clearly take advantage of people every day. Their words means nothing, and they broke their own contracts. I can't even describe my level of loathing at how this was handled, and I will never spend a dollar there ever. More

Happy Customer Winston was super professional and helpful every step of the way. Was a stress-free purchase! Would return to this dealership for another car purchase Winston was super professional and helpful every step of the way. Was a stress-free purchase! Would return to this dealership for another car purchase. More

They did not do the work on the contract / Bill of Sale Marshall has not followed through on his commitment to process a repair the dealership did not do. I have purchase multiple cars from dealers. Run Marshall has not followed through on his commitment to process a repair the dealership did not do. I have purchase multiple cars from dealers. Run away from this one. More

New Jeep Owner Winston did a great job working with exactly what was brought to the table. Professional young man. Happy we were able to close the deal. Winston did a great job working with exactly what was brought to the table. Professional young man. Happy we were able to close the deal. More

Great Customer Sevice-Quick Service Hello, LT King was my sales guy and he was awesome!! Great customer service, patient and knowlegeble about the vehicle that I purchased. I was very Hello, LT King was my sales guy and he was awesome!! Great customer service, patient and knowlegeble about the vehicle that I purchased. I was very pleased with the service, and will definetly be sending business his way. Everything was a smooth sail!! More

Stress Free Vehicle Purchase I purchased my vehicle with Ms. Mary Dobbins. When I initially scheduled my appointment with her, I gave her a list of vehicles that I saw online that I purchased my vehicle with Ms. Mary Dobbins. When I initially scheduled my appointment with her, I gave her a list of vehicles that I saw online that I was interested in. When I arrived to the dealership that morning, I was greeted by a friendly staff followed by Ms. Dobbins. We proceeded outside, where she had my preferred two vehicles parked and ready for a test drive. After deciding on the Nissan Maxima, Ms. Dobbins as well as Mr. Joe the finance manager, worked out the ABSOLUTE BEST deal for me and I saved thousands compared to what I had been quoted at other dealerships. My deal was closed in a matter of 3 hours and it was the easiest vehicle purchase I have ever made. Mary Dobbins was the total package-Knowledgeable, Friendly and Professional, and she valued my time. I recommend Ms. Dobbins to anyone that is looking to purchase and well maintained vehicle from a reliable and efficient staff. Thank you so much Mary, you ROCK!! More

Best car purchase I ever made...I got what I wante. I gave a good rating because I dealt with two professionals Mary Dobbins and LT King. Both of them listen to my wants and needs. From that it led to t I gave a good rating because I dealt with two professionals Mary Dobbins and LT King. Both of them listen to my wants and needs. From that it led to the purchase of the vehicle I most desire. The third player is Manager Gary Marotta, just tell him what you want to pay and he has the magic stick. I would recommend this dealership to anyone that is looking for vehicle and be treated as a human, instead of a number. More