ALM Kia South

Drama is unnecessary My experience in choosing and purchasing the vehicle was good and smooth, but the drama that ensued when I was exposed to the infighting that goes on My experience in choosing and purchasing the vehicle was good and smooth, but the drama that ensued when I was exposed to the infighting that goes on over who gets what commission is unnecessary. This is very unprofessional. The salesman who insisted upon commission for just making a phone call and leaving me a message after I had already arrived at the dealership should be disciplined. There is obviously more competition than teamwork. It was really hard to only have a "yes" or "no" box to check asking if I would recommend this dealership. It is really a "maybe". I also think it is deceptive to not quote the $599 dealer fee with the price of the car. More

Used Luxury Vehicle Purchase Myself and my husband had a great experience dealing with ALM South. Our sales rep, Winston, was fantastic! He worked with us (and me) to fund exactly Myself and my husband had a great experience dealing with ALM South. Our sales rep, Winston, was fantastic! He worked with us (and me) to fund exactly what it was that we were looking for and he didn't push anything on us that we wouldn't absolutely love. The process was one of the best we've had in a long time dealing with car sales people and purchasing. I'd recommend ALM South to anyone and I'd especially like to recommend Winston Watson. More

Great experience!!!! A great experience with the staff of ALM, started off with a phone call, was told to come and choose a vehicle, and rode away in a Nissan Altima. I g A great experience with the staff of ALM, started off with a phone call, was told to come and choose a vehicle, and rode away in a Nissan Altima. I got what I wanted so definitely satisfied and happy. Thanks to the staff for their professional customer service and knowledge. Thank you all for a wonderful experience, will recommend ALM to future customers. Thanks Ari, randy, Green and Antonio. More

COSTLY MISTAKE If you want to purchase a Ford, Chevy or any other brand of vehicle then go to a Ford or Chevy dealership. The sales people just sell the cars and do If you want to purchase a Ford, Chevy or any other brand of vehicle then go to a Ford or Chevy dealership. The sales people just sell the cars and do not take the time to educate themselves enough to answer questions about the auto you want. If they run a car fax report and it says there are recalls then run...I was told they were fixed by 3 different people. I went to the Ford dealership to find out there is 7 recalls on my new auto that I've had for 8 days. Now I get to pay for a rental so the 7 recalls can be fixed. More

DO NOT buy a car here! They don't stand behind their cars. I purchased a 2006 Nissan Altima from this horrible place in August. Everything seemed great until I was driving it this past week and the engine sta I purchased a 2006 Nissan Altima from this horrible place in August. Everything seemed great until I was driving it this past week and the engine started making a lot of noise. Turns out there are (2) bad motor mounts (this is something that should have been inspected) and bad wheel bearings. All in all it will be approximately $1,100 worth of repairs. This is UNACCEPTABLE. They either do not inspect their vehicles, or they do inspect them and don't fix them and don't tell the buyer that there are issues. I know it's a used car, but come on you are a large dealership not some random guy I saw a listing from on Craigslist. You should stand behind the product you sell. I have had the car for less than (3) months and this should not be happening. I called and was told that if it called a few days after I bought it then they would have taken care of it. The issue didn't present itself until (2) days ago! DO NOT go to this dealership unless you want to get a car that you'll have to sink money into as soon as you drive it off the lot. Spoke to David Cochran customer service manager and basically told us that it's our fault and that he can't do anything about it. He even started laughing about the situation. HORRIBLE SERVICE!!!! More

Do NOT waste your Time I called looking for a specific vehicle and scheduled an appointment, went out to the dealer (40+miles) away from my home to be informed the vehicle h I called looking for a specific vehicle and scheduled an appointment, went out to the dealer (40+miles) away from my home to be informed the vehicle had been sold. I called before making the trip and told the sales person I was on my way, she lured me to dealer under false pretenses hoping that I would buy something she wanted to put me in. I called other times to check the status of other vehicles just to be hung up on. they don't value customers they are just looking to make a quick sale. makes me wonder if the vehicles check out. More

Great experience! The customer service is superb! My salesman and finance manager were very professional and made sure that I was pleased with my car purchase! I woul The customer service is superb! My salesman and finance manager were very professional and made sure that I was pleased with my car purchase! I would definitely refer this dealership! More

Buyer Beware We purchased a car in June with a list of items for ALM to repair/clean. The Mercedes was in horrible alignment and it really needed cleaning. I purch We purchased a car in June with a list of items for ALM to repair/clean. The Mercedes was in horrible alignment and it really needed cleaning. I purchased at a fair price and ALM agreed to repair the alignment and clean the rims, carpet, running boards etc. When we got home the car's air suspension deflated, as the air bags had leaks. 2 of the 4 tires had nails in them Turns out the A-frame is busted and the alignment will cost over a grand, plus 4 new tires and 2 airbags for the suspension. Please beware and have your car inspected before buying. They knew some of these things were wrong and left us holding the bag on our due-bill. Four months later and still waiting for reimbursement. Janice and Randy were our sales people. Marshal and Allen(both no longer there) were in the service department. More

Service Bought a 2009 Jeep Wrangler from Shandale Hall. She was very professional and a great salesman. Had it for one day and the engine light came on. Conta Bought a 2009 Jeep Wrangler from Shandale Hall. She was very professional and a great salesman. Had it for one day and the engine light came on. Contacted Shandale and she put me in touch with customer service. After talking with them I was told multiple times that I had to have the jeep there by no later than 3:00pm for them to look at it. Made the appointment and my wife took it up. She got there by 2:40pm and asked for the customer service rep who didn't come out and talk to her until 3:15pm. Finally around 4pm they decided to pull the jeep around. After my wife sets there for over 3 hours they say they don't have the parts to fix it and it could be as late as 8pm before it would be ready. Totally unacceptable. Also the customer service rep was very rude to my wife. Never looking at her during the conversations rather looking around and at one point starts talking to another person.. Total disrespect..... I call the service rep and of course all type of excuses. Needless to say my wife left without anything resolved. Due to their service after you sign the papers I would never buy or recommend anyone to this car lot. More