ALM Kia South

Deception Let's just say once you purchase the car from them they truly wipe their hands clean. I must start by saying thank you to my salesperson Sarah Hat Let's just say once you purchase the car from them they truly wipe their hands clean. I must start by saying thank you to my salesperson Sarah Hattersen she was awesome. I purchased a vehicle and 5 days after purchased with less than 300 miles put on after leaving the lot the Cadillac converter went bad and the check engine light came on. Sarah advised me to contact David the customer service manager to resolve the issue. "Now I'm thinking how did this car Pass inspection with the Cadillac converter in that shape..integrity issues".. I spoke with David who quickly reinforced the car was purchased as is. I understand I'm not an idiot I did read the as is but 5 days and I hadn't even put 300 miles on the vehicle. He then said well it pass our inspection and we aren't running any kind of shady business I said ok. He then went on to say we will check it out ourselves but we want repair or replace anything. So ok now you want me to waste more time on just a 3rd diagnosis. I ask is that your final decision? He said yes. I ask him have you spoke with Joe the general manager who I left two messages for and hasn't return my call he said no. I still haven't heard from John and they have caller ID so when I called the immediately continue to place me on hold until I hang up. This is not a great example of good customer service. Ladies and gentlemen I truly caution you on purchasing a car from this dealership. If you do go during the day time so you can inspect the vehicle thoroughly. Ask for an extended test drive on multiple days to insure the codes has not been erased in the system. If you do find something make sure to have them replace or repair before you purchase or be sure to get a we owe making them liable for the repair. Oh and last but surely not least I have an oil leak and I just put 500 additional miles from the purchase date which was even 15 day ago! Proceed with Caution! I would be happy to feel anyone else in. 706 -992-9506 More

Problems with Car less than 24 hrs I purchased a car with this dealership and started having problems immediately. I was informed by an inside person that their cars have issues but th I purchased a car with this dealership and started having problems immediately. I was informed by an inside person that their cars have issues but they do not repair them due to cost. So now I must pay a mechanic to fix a car that I purchased from this dealership less than seven days ago. More

Great experience Everyone was friendly and helpful. We test drove 5 cars and they were patient as we made our decision. The purchase was simple and quick....we were ou Everyone was friendly and helpful. We test drove 5 cars and they were patient as we made our decision. The purchase was simple and quick....we were out of there in less than 5 hours which is a record! More

Outstanding customer service The entire team I worked with was superb. They were all profesdional and did not attempt to close the deal without ensuring I was going to be satisfie The entire team I worked with was superb. They were all profesdional and did not attempt to close the deal without ensuring I was going to be satisfied wuth my purchase. Additionally, every other staff I encountered was very pleasant even though I was not directly working with those individuals. ALM honored the up front price established by USAA and the warranty I purchased is excellent. I will definitely recommend ALM! Thank you all for exemplary service. Happy New Year. More

Great experience Great sales team and management.... Easy process. Worked with me on payment process.. Negotiated the price and came to easy terms on cash payments.. Great sales team and management.... Easy process. Worked with me on payment process.. Negotiated the price and came to easy terms on cash payments.. Will recommend to friends and famliy.. More

Great service The service was awesome. I love my car! Only negative is that I didn't get a full tank of gas. Everything else about the establishment employees was The service was awesome. I love my car! Only negative is that I didn't get a full tank of gas. Everything else about the establishment employees was great! More

worse car buying experience ever Car was advertised with Bluetooth, it does not have it. Dealer promised to detail the car, it was not cleaned, there was stains, dirt and grass under Car was advertised with Bluetooth, it does not have it. Dealer promised to detail the car, it was not cleaned, there was stains, dirt and grass under the floor mats. There was standing water in the rear cup holders, dealer promised to dry them out, they failed to do so. Dealer promised to fill the car with gas, they only put in half a tank. Dealer did not know how to handle the tag registration, I have a Purple Heart medal which exempts the sales tax on the car and they wanted me to pay the tax and have the state reimburse me. In all other car buying experiences, I provide the Purple Heart Medal documentation and the other dealers did not charge the tax. I asked the sale person to tell me the total price of the sale with tax, title and license, the out the door price. I was given a number that was $700.00 dollars less than what I had when I was in the checkout office. While this was a Very bad experience, I blame the dealership owners/managers not the sales staff. More

One of the best car buying experiences I have had. I had a very nice car buying experience. Shandale was my salesperson. She was very personable and showed us anything we wanted to see without being I had a very nice car buying experience. Shandale was my salesperson. She was very personable and showed us anything we wanted to see without being pushy. She gave us time alone to make decisions and we felt like at any time we could walk a way with no pressure. She made it very easy to go through with the deal. More