ALM Hyundai West - Service Center

Ms. Williams in service is always very nice and helpful. Makes the experience much h easier/better. Makes the experience much h easier/better. More

No shuttle service was available to take me down the street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor i street all the times I had my car serviced there. Communication needs work from service managers. Took all day for a scheduled oil change and minor issue. Didn’t receive a call, I just pulled up when I thought it should’ve been ready and still had to wait an hour. More

I submitted an ALM Hyundai West coupon for a synthetic oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed th oil change AND tire rotation. I did not receive the tire rotation. In all fairness, I should have mentioned the FREE tire rotation BEFORE I signed the work order. More

I didn't have a long wait to get in and out. Daniel the service person kept me informed at all steps along the way. Daniel the service person kept me informed at all steps along the way. More

I like the fact I was greeted with a pleasant smile and very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as very knowledgeable about my service that I needed also the staff was very friendly and polite so thanks to them nice work it was very appreciated as I consumer it was a nice surprise. More

Poor quality service and repair - left 3 different parts off the car when done. Repair wasn't done right either, warning light came on within 5 minutes driving. You need someone to check all this prior to off the car when done. Repair wasn't done right either, warning light came on within 5 minutes driving. You need someone to check all this prior to returning car to driver. Now more lost time from work and aggravation on how to get repaired correctly when its over an hr away. More

Everyone one is friendly. They make you feel comfortable and welcome. They provided great service. They make you feel comfortable and welcome. They provided great service. More

I had a great experience with the service center. It was easy to make an appointment and service was quick. It was easy to make an appointment and service was quick. More

Very pleasant personnel. Waiting area very comfortable. Didn't have to wait long for the service to be completed. Waiting area very comfortable. Didn't have to wait long for the service to be completed. More

The service was good until I left and realized that my service light was not turned off after I specifically asked for it to be done. Mr. Smith was knowledgeable and very kind. Now I have to figure out wh service light was not turned off after I specifically asked for it to be done. Mr. Smith was knowledgeable and very kind. Now I have to figure out when I will be able to take it back because I am very busy and this will be an inconvenience. More