ALM Hyundai West - Service Center

Great experience. I was very pleased with my service and the staff. They fixed what needed to be fixed and nothing more! Everyone was very nice and courteous. I was very pleased with my service and the staff. They fixed what needed to be fixed and nothing more! Everyone was very nice and courteous. More

I had a great experience with Mr. Smith. He was so kind and helped me through a very stressful situation that was the fault of another dealership. He did all he could to ensure I left Smith. He was so kind and helped me through a very stressful situation that was the fault of another dealership. He did all he could to ensure I left happy! More

Oil was leaking all over my car engine. This was my 1st oil changed there. My husband looked at the car because the car smelt like burning oil. My husband found the oil stick was not pushed This was my 1st oil changed there. My husband looked at the car because the car smelt like burning oil. My husband found the oil stick was not pushed back in and was splashing oil every where. Tried to wash this down but it still smells. I will be going to a different location More

I know it's not a Mercedes service center but you should recommend to your service technicians to treat every customer with the same service you would get from a luxury service center. recommend to your service technicians to treat every customer with the same service you would get from a luxury service center. More

The snacks were hand delivered, there's always something to drink, the dealership is spotless! to drink, the dealership is spotless! More

Crew is very informed and the work was finished promptly. Very friendly professional, helpful staff. Very friendly professional, helpful staff. More

They don't do the work properly and the wait is long even with appt. Had to come back three times because the work was never completed. with appt. Had to come back three times because the work was never completed. More

The dealership has good customer service, but needs more amenities in their waiting room like snacks and more drink selections. amenities in their waiting room like snacks and more drink selections. More

In so many words, I am yet not satisfied with the service received on Sept 23rd of my vehicle. I was given a diagnostic of a major issue but was not told of the issue until after the initial request of servi received on Sept 23rd of my vehicle. I was given a diagnostic of a major issue but was not told of the issue until after the initial request of service. I spoke with several mechanics for second and third opinions and they’ve both stated that what my vehicle needed was MAJOR and that should have been noticed at the beginning of my diagnostic not to have completed what I assumed was my issue. So no i’m NOT SATISFIED. 3wks w/o my car. Please respond back by phone. 912-844-1078 Service Management.. More

Previous buying and service experiences have ruined this dealership for me. Before my appointment I was called several times by a Jennifer West about buying my car and getting into a newer model for the sam dealership for me. Before my appointment I was called several times by a Jennifer West about buying my car and getting into a newer model for the same or lower payments. I never EVER want to buy another car here, even if it is under new management. Immediately after my appointment, I was reached out to by a Greg, a salesperson, asking how my shopping was going. Just, no. More