Back

ALM Hyundai West - Service Center

Lithia Springs, GA

4.1
238 Reviews

238 Reviews of ALM Hyundai West - Service Center

Sort by
July 05, 2024

The service and professionalism at this location is outstanding, The wonderful staff at thiis location help and explain everything in detail, Ms.Raegan, Mr. Jameel and Ms. Raushanah Williams. My visit More

by dg398839
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2024

The service advisors are stellar! Top of line service from write up to checkout! Dealership is NOTHING without the amazing Service Advisors ! More

by Czaria Reid
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mandela Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dante Barker Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 03, 2024

Long story, she said he said situation and my opinion won't be addressed, The word of the employee will be revered. More

by hope.sims
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raegan Bolden
1.0
This rating includes all reviews, with more weight given to recent reviews.
July 02, 2024

Great service, i highly recommend this dealership. Always impressed with their customer service and professionalism. More

by szaria00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dante Barker Jr
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eyonte Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 30, 2024

Everything about my service was rushed. I came in for my 7500 mile service. I think they changed the oil. Other things were overlooked and half done. I had to return to the dealership becau More

by Alexis.dherbert
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Didnt deal with any of them
Jun 30, 2024 -

ALM Hyundai West responded

We sincerely apologize for the rushed service you experienced. It is disheartening to hear that certain aspects of the service were overlooked and not completed to our usual high standards. We understand the inconvenience this has caused you, especially with the issues you encountered afterward. Your feedback is crucial to us, and we take your concerns seriously. Rest assured that we will address these issues internally to prevent such occurrences in the future. We are truly sorry for the oversight and the dismissive attitude you encountered when addressing these issues with us. We value your business and your feedback, and I would like the opportunity to make things right. Please reach out to me directly Monday morning so that I can have all these things taken care of and a full detail completed for you. Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

June 28, 2024

New management is amazing. The dealership has been totally renovated and looks great. Dealership has lots of inventory, More than I've seen in years. More

by jackson.catherine
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I don't have his name. I was told Jeremy but I'm not sure.
June 21, 2024

I WAS SURPRISED TO FIND OUT THAT THE COMPANY IS UNDER NEW MANAGEMENT. BUT, DUE TO THE SERVICE TO MY VEHICLE, EVERYTHING WAS GREAT THIS TIME. I WILL GO BACK SINCE IT'S CLOSE TO MY HOME. More

by denise.kage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
NA
June 20, 2024

Great, friendly, and professional staff. Always helpful and kind. I will recommend to family and friends. More

by twoot34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel in Service
June 20, 2024

Great customer service very helpful staff and a super nice waiting area for the customers More

by lastfridge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jean Aristide
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 15, 2024

Very convenient easy to schedule an appointment online great customer service and they have the best sales representative. Overall great experience. More

by ramon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
All
...
21
...