ALM Hyundai West - Service Center

I recently visited the Hyundai dealership on Thornton Rd, now under the management of ALM, and I was utterly appalled by the state of the place. The sitting area is absolutely repulsive – neglected. To make now under the management of ALM, and I was utterly appalled by the state of the place. The sitting area is absolutely repulsive – neglected. To make matters worse, the Starbucks machine they acquired is still broken, which speaks volumes about their lack of attention to customer amenities. The employees’ attitudes were equally disappointing. They walked around disgruntled and lacked any enthusiasm unless you were in the process of making a major purchase. It’s clear that customer service is not a priority here. I will never recommend or send anybody to any ALM dealership. My experience was so negative that I felt compelled to warn others. Steer clear if you value your time and want a pleasant car-buying or servicing experience. More

Everyone so nice! ! They went above and beyond to help me this last visit and installed my wipers that I had bought and couldn’t install myself! I am so appreciative ! They went above and beyond to help me this last visit and installed my wipers that I had bought and couldn’t install myself! I am so appreciative of the service dept for doing this for me!!!! More

Pretty fast and prompt response and service . very easy to setup appointments with ALM through a call very easy to setup appointments with ALM through a call More

Nice dealership. Everyone there was nice. The sales man was very helpful as well. Thanks Everyone there was nice. The sales man was very helpful as well. Thanks More

They continue to go above and beyond in servicing my vehicle. I am impressed by the quality of work they provide. vehicle. I am impressed by the quality of work they provide. More

Was told that we would have 3 years of free oil changes when purchasing the car- of course when dropping off we were told that it wasn’t the case and that we were out of free oil changes. when purchasing the car- of course when dropping off we were told that it wasn’t the case and that we were out of free oil changes. More

I came in for a oil change and tire rotation. The service was quick and they made sure any questions I had was answered. The service was quick and they made sure any questions I had was answered. More

Jameel has been super! He makes sure that we are taken care of every time. He thoroughly explains all the recommendations if any and communicates well. He makes sure that we are taken care of every time. He thoroughly explains all the recommendations if any and communicates well. More

The service was great and all. I would only suggest to have a shuttle driver on standby constantly. Sometimes people don’t want to wait at the dealership… I would only suggest to have a shuttle driver on standby constantly. Sometimes people don’t want to wait at the dealership… More