ALM Hyundai West - Service Center

My services adviser Raushanah is the best she listened to my concerns and make sure they were taken care of, love coming to service my car at ALM HYUNDAI WEST. my concerns and make sure they were taken care of, love coming to service my car at ALM HYUNDAI WEST. More

I arrived (third car) line at 8:15 am for 8:30am appointment my vehicle was not serviced until after 10am. I was not told by anyone that I had to check-in again inside, after the outside employee c appointment my vehicle was not serviced until after 10am. I was not told by anyone that I had to check-in again inside, after the outside employee checked my vehicle in. After his write-up, he said leave the key in the car, so I proceeded to the lounge. If my wife had not checked to see what the hold was up and why was our truck still sitting in line while others were being serviced I was told "they didn't know whose vehicle it was and that I was suppose to go to the counter inside service area". More

This dealership should have service man that should perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did no perform their job that the customer requested. I had an issue with serviceman (OJay/Osha) not rotating my tires as I requested. I noticed they did not rotate my tires after receiving my paperwork telling me everything was done and fine with my vehicle. I go back into the dealership and ask for them to rotate my tires as I requested. I’m standing at the cashier’s window and here comes OJay/Osha stating that my tires doesn’t need to be rotated because it will be dangerous due to the tread level. I told him that I received paperwork stating everything was fine and I always get my tires rotated with my oil changes so I can have longer lifetime on my tires due to me driving so far to and from work. OJay/Osha rolled his eyes at me like I didn’t know what I was talking about. I requested for a manager. Raegan Bolden was the manager on duty at the time. She went to OJay/Osha and told him to rotate my tires. I walked back outside to my car and then OJay/Osha and Rodney came out and Rodney remeasured the tire tread and said it was okay for my tires to be rotated. Meanwhile, I had already called my husband on the cell phone and told him about the situation and gave the phone to OJay/Osha for my husband to speak with him. Rodney was more professional and kind. Rodney took care of the rotating the tires for me. This is the second time that I have bought my car in for service and scheduled tire rotation with my oil change and it didn’t get done. This is laziness from the service man not doing their job. No telling how many other cars this has happened too and the owners didn’t not notice. I was initially told that everything was fine with my vehicle and the service was not done. More

Great service and very clean lobby area. I love the fact that they have free water available. I love the fact that they have free water available. More

Great customer service. Nice waiting room. I was greeted in very friendly way. I will return! Nice waiting room. I was greeted in very friendly way. I will return! More

Don’t go here to get your recalls done. My vehicle was fixed a month ago, but then I had to go back to make sure they did it right. They still don’t know if the recall was completed properl My vehicle was fixed a month ago, but then I had to go back to make sure they did it right. They still don’t know if the recall was completed properly and I’m waiting to hear back. They are very disorganized. More

Service was not done as they claimed I used all my complimentaries up. NOT TRUE complimentaries up. NOT TRUE More

I couldn’t get any of the items still under warranty looked after. They said that I would have to leave my car and that it week take about a week or more before they could get to it. looked after. They said that I would have to leave my car and that it week take about a week or more before they could get to it. More

My adviser services was great she listened to my needs and let me know what’s going on while I was waiting for the service done. and let me know what’s going on while I was waiting for the service done. More

The maintenance, parts and vehicle pairs have become too expensive at the Hyundai dealership (Service Dept.) expensive at the Hyundai dealership (Service Dept.) More