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ALM Hyundai West - Service Center

Lithia Springs, GA

4.0
316 Reviews
Call Service Center (678) 715-5000

316 Reviews of ALM Hyundai West - Service Center

Sort by
June 11, 2024

Issue was solved in a timely manner with each issue addressed as requested when I dropped off the car. More

by rharris711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
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June 10, 2024

Jameel is always friendly and professional. Keeps me updated when I'm in the dealership. More

by dreimer1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
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June 10, 2024

They can’t seem to get the fact that they are sending me credit card information that belongs to Leandra Lynn Dukes for a car I sold 2yrs ago no matter how many times I call More

by tritree63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Tesfaye
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronnie Nesbitt
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Adams
1.0
This rating includes all reviews, with more weight given to recent reviews.
Fray Banti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Price
1.0
This rating includes all reviews, with more weight given to recent reviews.
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June 07, 2024

Advisors and staff very friendly and helpful. Facility is clean and love the coffee/ tea machine More

by Ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/A
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June 05, 2024

I just love Raegan Bolden and Jameel Smith! They are always courteous and professional. I choose this location all the time. More

by carollmorris1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden, James Smith
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June 05, 2024

The customer service that y received today was great. This is a great dealership. I strongly recommend. More

by smith.kimberly123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Services
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June 05, 2024

As always Ms. Williams in service is amazing she is the only one I will go to when it comes to my car needing repairs. She is trustworthy when it comes to your car More

by 26may26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Williams-Service Dept.
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Jun 05, 2024 -

ALM Hyundai West responded

Thank you so much for taking the time to share your feedback with us. I am thrilled to hear about your experience with Ms. Williams and our service team here at Hyundai West. Providing excellent customer service and ensuring transparency in all our interactions are top priorities for us, and it's fantastic to know that Ms. Williams has consistently delivered. Your loyalty and your trust in us mean a great deal, and I want to assure you that we will continue to strive for excellence in serving you and your vehicle. If you ever need anything or have any further feedback, please don't hesitate to reach out. We truly appreciate your support. Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

June 03, 2024

Everyone was knowledgeable and courteous. A scheduled time was given immediately due to the repair needed and was completed by the end of the day. More

by tillybean22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 03, 2024 -

ALM Hyundai West responded

We deeply appreciate your recognition of our staff, as well as our commitment to scheduling and completing repairs in a timely manner. Your satisfaction is our ultimate goal, and we're delighted that we could meet your expectations. Should you ever need assistance again in the future, please don't hesitate to reach out to us. We're here to help and eager to continue providing you with the exceptional service you deserve. Thank you for choosing our store, and we look forward to serving you again soon! Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

June 03, 2024

The prices went way too high, now that the name changed. You don’t even wash the car. More

by kbc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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May 24, 2024

Had a coupon for oil and filter change with tire rotation for $79. I had not been notified of name change before my appointment. They would not accept the coupon. They were all still wearing Jenkins Hyundai/ More

by giantsmom08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 24, 2024 -

ALM Hyundai West responded

I apologize for the confusion with the coupon during your recent visit. I will look into this matter to ensure better communication with our staff. Your satisfaction is important to us, and I appreciate your feedback. Please contact me directly or reach out to our service manager Anthony Price so we can arrange to refund you the difference or honor the coupon. Thank you for bringing this to our attention. Daniel Tesfaye General Manager

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