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ALM Hyundai West - Service Center

Lithia Springs, GA

4.0
316 Reviews

316 Reviews of ALM Hyundai West - Service Center

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August 23, 2024

Facility was very clean and my advisor was in constant communication with out me so nothing was a surprise. More

by LISA2745
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Brian gave a wonderful experience in the service department. I will recommend my entire family to this dealership. I observed how the employees interacted with different customers and I was amazed a More

by sansingleton777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Bailey
August 23, 2024

Very relatable to my needs and made sure I was taking care of . I really appreciate it More

by simmons38melvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 23, 2024

Excellent customer service! They didn’t try too hard to upsell me on services like other Hyundai locations More

by Eva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 22, 2024

Worse experience of my life ! ! I forced to buy this vehicle, still do not have a license plate.. been pulled over twice because of this dealership More

by Amari
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 22, 2024 -

ALM Hyundai West responded

Amari, I’m truly sorry to hear about the difficulties you’ve experienced with us. It’s never our intention to cause any inconvenience, and I can understand how frustrating this situation must be. Regarding the license plate issue, I’d like to assure you that we are looking into what may have gone wrong and how we can resolve it as quickly as possible. We are committed to addressing these types of concerns promptly and making sure our customers are fully satisfied. Please contact me directly so we can discuss this matter further and find a solution that works for you. Thank you for bringing this to our attention, and I hope we can turn your experience around. Sincerely, Daniel Tesfaye General Manager ALM Hyundai West

August 21, 2024

Raushanah, service manager is an asset to your company. Professional and personal at the same time and was very flexible for my schedule More

by BARRYEVANRUSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Welcoming. Attentive. Respectful and communicative. I would definitely recommend you to others and trust that my concerns will be addressed and resolved More

by quintinnichols6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

Mucho tiempo para entregar el veiculo y no rotaron llantas y no medieron información del estado del vehículo More

by Juanralfaro2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Raegan Bolden
2.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
2.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 21, 2024 -

ALM Hyundai West responded

Gracias por tus comentarios. Lamento escuchar sobre el retraso en la entrega de tu vehículo y la falta de información proporcionada sobre su estado. Nos esforzamos por garantizar que cada vehículo se entregue a tiempo y en óptimas condiciones, y está claro que no cumplimos con tus expectativas en este caso. Te pido disculpas por cualquier inconveniente que esto haya causado. Por favor, contáctame directamente al para que podamos abordar estos problemas y trabajar en una resolución satisfactoria. Tu experiencia es importante para nosotros y queremos asegurarnos de que cualquier inquietud sea manejada adecuadamente. Gracias por hacernos saber tu situación. Daniel Tesfaye General Manager ALM Hyundai West

August 21, 2024

My experience is that the Customer Service representatives and other employees that are present are always smile. They are kind, informative and courteous. More

by rhondawatson2016
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden
5.0
This rating includes all reviews, with more weight given to recent reviews.
Daniel Martin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raushanah Smith-Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 21, 2024

The service was very good, I was in and out in a hour max.. definitely would recommend! More

by sanjuanwarner01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
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