ALM Hyundai West - Service Center

Everything was ok. My service advisor Daniel was very helpful and professional . .......................... Please leave me alone My service advisor Daniel was very helpful and professional . .......................... Please leave me alone More

I had an appointment at 2 pm and my car was not finished until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted until 4:30 pm. The service person should tell you when you arrive for your appointment if they are running behind and gave me the option if I wanted to stay. The service team did not keep me informed throughout my appointment. I know people come for different things. I saw people come before me and leave before me and their service person kept them involved. I did not get the same treatment as other customers. I was highly disappointed. More

They don't wash cars they service, they left an indicator light on without acknowledging it, they charged an additional fee, and they took a long time! light on without acknowledging it, they charged an additional fee, and they took a long time! More

Excellent customer service, would recommend to anyone. I love their service and breakroom. Mr. Lamont Smith was very good. I love their service and breakroom. Mr. Lamont Smith was very good. More

i think this dealership is amazing! They were all super kind and efficient. They also provided snacks while we waited ! They were all super kind and efficient. They also provided snacks while we waited ! More

Lamont was excellent. Everyone communicated with me the entire time. They found my issue and fixed it immediately free of charge! I am extremely satisfied. Everyone communicated with me the entire time. They found my issue and fixed it immediately free of charge! I am extremely satisfied. More

Ms. Williams did everything she could to accommodate me even when there was a surplus of customers. I appreciated that she checked on me throughout my wait. even when there was a surplus of customers. I appreciated that she checked on me throughout my wait. More

When we first want to get my car fix we wait way to long. That only bad experience that I had with them. But other than that the customer service was great. Thank yall for yall business. That only bad experience that I had with them. But other than that the customer service was great. Thank yall for yall business. More

Give Thomas a shout out as well. Excellent staff and service. This is my place to go from now on Excellent staff and service. This is my place to go from now on More

My experience with the crew it’s always top-tier. I feel very welcomed and celebrated when I come in to get my vehicle service. It’s always such a pleasure. Jamal was very nice and helpful. He even g I feel very welcomed and celebrated when I come in to get my vehicle service. It’s always such a pleasure. Jamal was very nice and helpful. He even gave me a car wash. More