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ALM Hyundai West

Lithia Springs, GA

Overview
Employees
Reviews
Vehicles
3.9
52 Reviews
Welcome to ALM Hyundai of Lithia Springs, serving the greater Atlanta area, including Mableton, Douglasville, Powder Springs, and Austell. We're here to help with all of your Hyundai sales, service, and financing needs and are always happy for you to stop in for a visit or to give us a call. We'd love to get to know you, so stop by our convenient Lithia Springs location today.
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669 Thornton Road

Lithia Springs, GA

30122

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Showing 52 reviews

June 05, 2024

I just love Raegan Bolden and Jameel Smith! They are always courteous and professional. I choose this location all the time. More

by carollmorris1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raegan Bolden, James Smith
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June 05, 2024

As always Ms. Williams in service is amazing she is the only one I will go to when it comes to my car needing repairs. She is trustworthy when it comes to your car More

by 26may26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ms. Williams-Service Dept.
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Jun 05, 2024 -

ALM Hyundai West responded

Thank you so much for taking the time to share your feedback with us. I am thrilled to hear about your experience with Ms. Williams and our service team here at Hyundai West. Providing excellent customer service and ensuring transparency in all our interactions are top priorities for us, and it's fantastic to know that Ms. Williams has consistently delivered. Your loyalty and your trust in us mean a great deal, and I want to assure you that we will continue to strive for excellence in serving you and your vehicle. If you ever need anything or have any further feedback, please don't hesitate to reach out. We truly appreciate your support. Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
June 03, 2024

Everyone was knowledgeable and courteous. A scheduled time was given immediately due to the repair needed and was completed by the end of the day. More

by tillybean22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Jun 03, 2024 -

ALM Hyundai West responded

We deeply appreciate your recognition of our staff, as well as our commitment to scheduling and completing repairs in a timely manner. Your satisfaction is our ultimate goal, and we're delighted that we could meet your expectations. Should you ever need assistance again in the future, please don't hesitate to reach out to us. We're here to help and eager to continue providing you with the exceptional service you deserve. Thank you for choosing our store, and we look forward to serving you again soon! Warm regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
June 03, 2024

The prices went way too high, now that the name changed. You don’t even wash the car. More

by kbc50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Helpful
June 03, 2024

I had a really smooth process with purchasing my vehicle. Everyone I worked with was very pleasant and helpful and most of all not pushy. Glad I had a good experience to share with others. More

by Dionjwebb
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dante Lawton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikias Melese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
June 02, 2024

we purchased to vehicles and, we spent several hrs. at the dealership, the salesman Mikias Melese was outstanding! he was very patient, and informative and he has a very personable personality. He prov More

by inaswinger
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bryan Adams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mikias Melese
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Helpful
May 25, 2024

I am please with the dealership. Everyone was very polite, friendly, and very professional. The salesperson that worked with me was outstanding. More

by jdgarc
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Daniel Tesfaye
4.0
This rating includes all reviews, with more weight given to recent reviews.
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May 26, 2024 -

ALM Hyundai West responded

Thank you for your kind words! We're glad you had a wonderful experience at our dealership. If you need anything in the future, feel free to reach out. Best regards, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 25, 2024

Absolutely the worst experience of my life! Too bad Jenkins sold to ALM. Do yourself a favor and save yourself hassle and a migraine and skip dealing with this dealership! More

by bennettk7180
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
General manager and finance director
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May 29, 2024 -

ALM Hyundai West responded

I'm sorry to hear about your negative experience, and I appreciate you taking the time to share your feedback. As the General Manager of ALM Hyundai West, I want to sincerely apologize for the inconvenience and frustration you encountered. Our goal is to provide exceptional service to all our customers, and it's disheartening to hear that we fell short in meeting your expectations. Since the acquisition of Jenkins Hyundai, we have been working diligently to integrate their operations with ours while maintaining the high standards of customer service that we strive for. However, it seems that we have missed the mark in your case, and for that, I am truly sorry. Your feedback is valuable to us, and I assure you that we take it seriously. We are committed to addressing any issues you faced and improving our processes to ensure that all our customers have a positive experience when they visit our dealership. If you would be willing to provide more details about your experience, I would greatly appreciate the opportunity to investigate further and make things right. Please feel free to reach out to me directly, and I will personally ensure that your concerns are addressed promptly. Once again, I apologize for the inconvenience you experienced, and I hope that you will give us another chance to earn back your trust and demonstrate our commitment to customer satisfaction. Sincerely, Daniel Tesfaye General Manager ALM Hyundai West

Helpful
May 24, 2024

Had a coupon for oil and filter change with tire rotation for $79. I had not been notified of name change before my appointment. They would not accept the coupon. They were all still wearing Jenkins Hyundai/ More

by giantsmom08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service department
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May 24, 2024 -

ALM Hyundai West responded

I apologize for the confusion with the coupon during your recent visit. I will look into this matter to ensure better communication with our staff. Your satisfaction is important to us, and I appreciate your feedback. Please contact me directly or reach out to our service manager Anthony Price so we can arrange to refund you the difference or honor the coupon. Thank you for bringing this to our attention. Daniel Tesfaye General Manager

Helpful
May 23, 2024

I recently visited the Hyundai dealership on Thornton Rd, now under the management of ALM, and I was utterly appalled by the state of the place. The sitting area is absolutely repulsive – neglected. To make More

by AntiALM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I don’t know any of those people!
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May 23, 2024 -

ALM Hyundai West responded

I want to sincerely apologize for the negative experience you had during your recent visit to our dealership. Customer satisfaction is of utmost importance to us, and it is disheartening to hear that we fell short of meeting your expectations. Your feedback is invaluable to us, and we appreciate you bringing these issues to our attention. We hope that you will consider giving us another opportunity to earn back your trust and provide you with the exceptional service that you deserve.

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