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ALM Hyundai West

Lithia Springs, GA

Overview
Employees
Reviews
Vehicles
4.2
394 Reviews
Welcome to ALM Hyundai of Lithia Springs, serving the greater Atlanta area, including Mableton, Douglasville, Powder Springs, and Austell. We're here to help with all of your Hyundai sales, service, and financing needs and are always happy for you to stop in for a visit or to give us a call. We'd love to get to know you, so stop by our convenient Lithia Springs location today.
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669 Thornton Road

Lithia Springs, GA

30122

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Showing 394 reviews

May 21, 2024

I came in for a oil change and tire rotation. The service was quick and they made sure any questions I had was answered. More

by shandarrius
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salazar
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May 23, 2024 -

ALM Hyundai West responded

Thank you for sharing your positive experience with us. We look forward to serving you again in the future. Thank you for choosing our dealership. Daniel Tesfaye General Manager

May 21, 2024

Was told that we would have 3 years of free oil changes when purchasing the car- of course when dropping off we were told that it wasn’t the case and that we were out of free oil changes. More

by rjkozlowski92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Daniel Salazar
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May 23, 2024 -

ALM Hyundai West responded

I apologize for the confusion regarding the free oil changes promised at the time of your car purchase. I will investigate this matter and ensure you receive the benefits you were told. Please contact us directly so we can resolve this issue promptly. Thank you for bringing this to our attention. Daniel Tesfaye General Manager

May 21, 2024

They continue to go above and beyond in servicing my vehicle. I am impressed by the quality of work they provide. More

by altcapitalgroup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salazar
Report | Print
May 29, 2024 -

ALM Hyundai West responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you've been impressed with the quality of service we provide. Your satisfaction is our top priority, and we're committed to exceeding your expectations every time you visit us. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your loyalty and look forward to serving you again soon! Best Regards, Daniel Tesfaye General Manager ALM Hyundai West

May 20, 2024

No issue good customer service. I wasn’t there all day. I like that the service area it was very clean . More

by morringl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Salazar
Report | Print
May 23, 2024 -

ALM Hyundai West responded

We are pleased to hear that you had a positive experience and that you appreciate our service area. Thank you for choosing our dealership. Daniel Tesfaye General Manager

May 20, 2024

Jameel has been super! He makes sure that we are taken care of every time. He thoroughly explains all the recommendations if any and communicates well. More

by info@elitetois.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jameel , Daniel Salazar
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May 23, 2024 -

ALM Hyundai West responded

I want to express my gratitude for your positive feedback about Jameel. We are thrilled to hear that he has been taking excellent care of you! We are proud to have team members like Jameel who go above and beyond for our customers. Thank you for sharing your experience, and we look forward to serving you again. Daniel Tesfaye General Manager.

May 20, 2024

Our vehicle was kept for over a week with little to no communication regarding the status of repairs. Upon pick up, the car had not been washed and was dirty and gritty from sitting outside the dealershi More

by blueeyes624
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I Don't Know as They Never Called Us, Daniel Salazar
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May 23, 2024 -

ALM Hyundai West responded

I apologize for the inconvenience you experienced. Please contact me privately with your direct contact information or reach out to our service director, Anthony Price, to arrange for a complimentary wash and vacuum for your vehicle. Your satisfaction is important to us, and we want to ensure that we address your concerns promptly. Thank you for your understanding, and we look forward to making things right for you. Daniel Tesfaye General Manager

May 20, 2024

They fixed my car and paid to have it towed from an incident prior to them taking over Jenkins , but didn’t fix other problem I mentioned pertaining to a coolant leak when I initially called I told the More

by traceyramsom76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tineja was my husband and daughters sales person and she was awesome
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May 20, 2024

The service was great and all. I would only suggest to have a shuttle driver on standby constantly. Sometimes people don’t want to wait at the dealership… More

by victorle883
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Reagan
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May 23, 2024 -

ALM Hyundai West responded

We appreciate your suggestion regarding having a shuttle driver on constant standby for our customers. Your input is valuable to us, and we will take this into consideration as we strive to enhance the overall customer experience. Thank you for choosing our dealership, and we look forward to serving you again in the future! Daniel Tesfaye General Manager

June 10, 2023

I had a great experience! Shout out to Richard Hearn and the strong helpful team. More

by Tamika Epps
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JAY KEEPES, MANDELA WILLIAMS, MICHAEL ABERNATHY, PATRICK SANDERS, REAGAN BOLDEN, Richard Hearn
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Jul 05, 2023 -

ALM Hyundai West responded

We are delighted to know our team provided you with a five-star experience. Thank you for your business and the positive review!

March 21, 2019

Knowledgeable Had a wonderful experience....Thanks Patrick! He was very helpful and understood my situation...He sold me a great car and he has Answered any last mi More

by SAMANTHAMOSS26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
patrick Sanders
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