ALM Hyundai West

What a nightmare! From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my From May 2024-July 2024 Mrs. Williams and Anthony Price completely lied to me and my husband and gave us the run around regarding the issues with my car stuttering when I drove it. We were told my car was being worked on, when in fact it wasn't. Our calls weren't returned, and we were forced to drive up to the dealership to get answered. We were told they had no loner cars available, when in fact another customer was able to get one. We asked on several occasions to speak with the owner of ALM AND THE GM, but neither one cared enough to call us AT ALL. I sent emails to the corp office, but never heard back from them. We were told a claim had been filed through Hyundai Warranty company, when in fact no claim had been filed. They will give you THE best customer service to sell you a car but could careless once its time to repair your car. We were told by Mrs. Williams to drive my car until the check engine light came on, and that NO ONE could drive the car to assess my concerns except for the warranty company (not even a mechanic). It took a sales manager by the name of Ronnie to get to the bottom of what was going on with my car. He was able to get done in a week what the service dept wasn't able to get done in 3 months. My husband went in and demanded to speak to Daniel (the GM), and Ronnie came out instead. Keep in mind that my husband and I went there and asked for Daniel at least 2 times. We were either told he was in a meeting, or out of the office. All this time, my car had a bad coil, and the incompetent service dept couldn't figure that out! So, from May to July the service dept couldn't detect that it was a bad coil!?!?!?!?!? Ronnie was able to get me into a loner car (that the service dept said they didn't have). To add insult to injury, when my car was fixed, I went to pick up my car. Mrs. Williams to my payment, put my keys on the counter, and continued on with her duties. She didn't point me to my car nor did she have anyone retrieve my car for me. For 25 mins, she watched me ask random workers to help me locate my car, which was in the back of the building behind several cars. Mind you, she knew that afternoon that I was coming to pickup my car because she texted me to tell me my car was ready, and I responded and told her I'd be there THAT DAY to pick up my car. So as she looked on through the service station glass, a young gentleman was able to help me locate my car. Thank you, Ronnie for getting done in 1 WEEK what Mrs. Williams and Anthony weren't able to get done from May 4th-August 4th. Ronnie was able to get me a loner car and find the correct diagnosis of my car. Shame on ALM's GM for not caring enough to reach out to me and my husband! Shame on the ALM Gwinnett HR dept for not returning our calls. Thank you, Ronnie, for being a man of your word, unlike the counterparts you work with! More

My interaction with everyone was very friendly and professional. They made me constantly feel like a great customer experience was very important to them. I loved the follow-up and service from my sal professional. They made me constantly feel like a great customer experience was very important to them. I loved the follow-up and service from my salesperson, Marcus. they worked very hard to earn my business. When I am in the market for a future car purchase, I would definitely go back to them. More

Diontenay was the lady that took care of me,she was amazing! I have definitely been satisfied with the way she treated me and her management team that respectfully came and introduced themselves to me! amazing! I have definitely been satisfied with the way she treated me and her management team that respectfully came and introduced themselves to me! Amazing customer service. More

I'm grateful for the support and assistance offered, thank you for the excellent service, my wife and i had been searching for the right information for a few days, and your customer service was helpful thank you for the excellent service, my wife and i had been searching for the right information for a few days, and your customer service was helpful More

Jameel goes above and beyond. He has assisted me with my last 3 Hyundais. The service I recieve at ALM is miles above Southtown. He has assisted me with my last 3 Hyundais. The service I recieve at ALM is miles above Southtown. More

Good service. On time with estimated completion of repairs. Nice waiting lounge. Friendly staff. Thanks. On time with estimated completion of repairs. Nice waiting lounge. Friendly staff. Thanks. More

Ms. Williams was extremely patient, professional, and informative. She kept me informed of all the issues that arose with my vehicle and provided me with a loaner due to the extra time it took for the pa informative. She kept me informed of all the issues that arose with my vehicle and provided me with a loaner due to the extra time it took for the parts to come in. I am delighted with her service and will return for future service. Thank you Ms. Williams and may you be rewarded for going the extra mile. More

Totally new ownership but as it seems service hasn’t changed. It was good service before and it seems as it continues. changed. It was good service before and it seems as it continues. More

I love the great service I received thank you guys so much. I will definitely recommend to my folks. much. I will definitely recommend to my folks. More

We had a great experience at this dealership. It was easy to schedule and we had great service. It was easy to schedule and we had great service. More